Pankaj Singh has over 15 years of experience in the telecom domain working on prepaid top-up systems, revenue assurance, and provisioning mediation projects. He currently works as a technical team leader at IBM India Private Ltd and has experience leading teams and managing projects for clients like Vodafone and Idea. His technical skills include Java/J2EE, Linux, AIX, SQL, and he has experience with technologies like Tomcat, Oracle, and Comptel.
Anil Kumar S has over 10 years of experience in operations management, service management, configuration management, and IT asset management. He has worked at companies like Unisys India Pvt Ltd, Cisco Systems India Pvt Ltd, Infosys BPO, and C-Cubed Solutions Pvt Ltd. He is pursuing an MBA in Operations Management from ITM University and holds certifications in ITIL V3 Foundation and Six Sigma - Yellow Belt. Anil seeks a challenging career opportunity that allows professional and personal growth.
Laxmi has over 7 years of experience in software testing and quality assurance. She has extensive experience testing telecom billing products and systems at Etisalat and TechMahindra. She is proficient in test planning, execution, and reporting. She has led teams of up to 45 members and delivered large, critical projects on time.
Pramodh Kumar Ch has over 16 years of experience leading IT teams and implementing solutions for banks, logistics, and healthcare companies. He has a proven track record of delivering highly available infrastructure and global solutions, and currently serves as Head of IT & Projects for an upcoming 600-bed multi-specialty hospital. His expertise includes core banking solutions, data center design, network infrastructure, and ensuring compliance, security, and minimal business disruptions.
The document discusses service operation processes including event management, incident management, request fulfillment, and access management. It describes event management as monitoring all events through the IT infrastructure to allow normal operation and detect exceptions. Incident management focuses on restoring service as quickly as possible to minimize business impact. Access management grants authorized users access to services while restricting unauthorized users.
This document provides a summary of Joseph R. Williams' experience as an IT Service professional and ServiceNow Administrator with over 20 years of experience implementing and maintaining IT service management tools. He has extensive experience designing and configuring ServiceNow platforms to improve incident, change, problem and asset management processes.
Ayan Kar is seeking a senior leadership role in customer relationship management, service delivery and assurance, or customer lifecycle management. He has over 20 years of experience in these areas, including roles at Tata Teleservices Limited and Reliance Communications Limited managing customer care operations. He holds a B.E. in Electrical Engineering and has a strong skill set in areas like predictive churn control, customer service, and process development.
Sandeep Kumar is a senior IT professional with over 9 years of experience in roles such as project management, IT operations, governance, and customer relationship management. He is currently the Head of IT and Operations at Softbrain Computech Technologies, where he is responsible for IT strategy, infrastructure management, security, and customer support. Previously he held IT leadership roles at HCL Infinet and other companies. He has expertise in managing projects, IT service delivery, and vendor relationships.
Neil Brittleton has over 20 years of experience in IT, primarily as a contractor developing and maintaining mainframe systems using languages like COBOL, PL/1, and Assembler. He has worked for several large financial institutions, most recently as a Senior Analyst at IPSL supporting mainframe systems that process checks for banks. Prior to that he held contracting roles developing and testing programs, managing teams, and assisting with system integrations and migrations. He has expertise in full life cycle development and a track record of delivering projects on time.
Anil Kumar S has over 10 years of experience in operations management, service management, configuration management, and IT asset management. He has worked at companies like Unisys India Pvt Ltd, Cisco Systems India Pvt Ltd, Infosys BPO, and C-Cubed Solutions Pvt Ltd. He is pursuing an MBA in Operations Management from ITM University and holds certifications in ITIL V3 Foundation and Six Sigma - Yellow Belt. Anil seeks a challenging career opportunity that allows professional and personal growth.
Laxmi has over 7 years of experience in software testing and quality assurance. She has extensive experience testing telecom billing products and systems at Etisalat and TechMahindra. She is proficient in test planning, execution, and reporting. She has led teams of up to 45 members and delivered large, critical projects on time.
Pramodh Kumar Ch has over 16 years of experience leading IT teams and implementing solutions for banks, logistics, and healthcare companies. He has a proven track record of delivering highly available infrastructure and global solutions, and currently serves as Head of IT & Projects for an upcoming 600-bed multi-specialty hospital. His expertise includes core banking solutions, data center design, network infrastructure, and ensuring compliance, security, and minimal business disruptions.
The document discusses service operation processes including event management, incident management, request fulfillment, and access management. It describes event management as monitoring all events through the IT infrastructure to allow normal operation and detect exceptions. Incident management focuses on restoring service as quickly as possible to minimize business impact. Access management grants authorized users access to services while restricting unauthorized users.
This document provides a summary of Joseph R. Williams' experience as an IT Service professional and ServiceNow Administrator with over 20 years of experience implementing and maintaining IT service management tools. He has extensive experience designing and configuring ServiceNow platforms to improve incident, change, problem and asset management processes.
Ayan Kar is seeking a senior leadership role in customer relationship management, service delivery and assurance, or customer lifecycle management. He has over 20 years of experience in these areas, including roles at Tata Teleservices Limited and Reliance Communications Limited managing customer care operations. He holds a B.E. in Electrical Engineering and has a strong skill set in areas like predictive churn control, customer service, and process development.
Sandeep Kumar is a senior IT professional with over 9 years of experience in roles such as project management, IT operations, governance, and customer relationship management. He is currently the Head of IT and Operations at Softbrain Computech Technologies, where he is responsible for IT strategy, infrastructure management, security, and customer support. Previously he held IT leadership roles at HCL Infinet and other companies. He has expertise in managing projects, IT service delivery, and vendor relationships.
Neil Brittleton has over 20 years of experience in IT, primarily as a contractor developing and maintaining mainframe systems using languages like COBOL, PL/1, and Assembler. He has worked for several large financial institutions, most recently as a Senior Analyst at IPSL supporting mainframe systems that process checks for banks. Prior to that he held contracting roles developing and testing programs, managing teams, and assisting with system integrations and migrations. He has expertise in full life cycle development and a track record of delivering projects on time.
Amarjeet Singh Arora has over 8 years of experience in IT roles such as troubleshooting, SAP administration, and incident management. He currently works as a Senior Systems Engineer at Atos India, where he is responsible for problem management, incident management, and knowledge management. He has experience working with various companies such as Tata Teleservices, Reliance BPO, and ATOS IT Solutions.
This document contains 55 multiple choice questions assessing knowledge of IT service management based on ITIL. The questions cover topics such as the purpose of different processes in the service lifecycle (strategy, design, transition, operation), roles and responsibilities, metrics, service level agreements, and continual service improvement.
Barbara Newman has over 30 years of experience in program/project management, systems administration, and information security. She currently works as a Project Manager at Boeing, where she manages projects involving data center modernization, server virtualization, and mainframe retirement. Previously she held systems administration and security roles at Boeing, Rockwell, and other defense contractors.
Muhammad Yasir is seeking a position that utilizes his skills in project management and allows for advancement. He has over 10 years of experience managing installation, maintenance, and operation projects for security and telecommunication systems. His experience includes budgeting, scheduling, troubleshooting, and ensuring compliance with procedures. He is proficient in various software programs and skilled in network troubleshooting.
Gregory Byron Bogenschutz provides project management and leadership expertise for software application development projects, infrastructure projects, integration projects, and other types of projects. He has experience leading projects in various industries using Agile and waterfall methodologies. Some of the organizations he has worked with include Target, Ameriprise Financial, US Bank, Mayo Clinic, Wells Fargo, and Best Buy.
Innovate 2014 - What's New in Reporting and AnalyticsDragos Cojocari
The document discusses rational reporting and analytics products. It provides an overview of new features in RRDI 5.0 and Insight 1.1.4 including improved performance of the data collection component and new agile reports. It outlines the roadmap focus areas including self-serve reporting, DevOps measures, and unlocking engineering data. The reporting architecture is shown including the jazz reporting service, rational publishing engine, and Cognos for custom reports.
This document outlines a seven step process for granting warranty to products before they have completed system reliability acceptance (SRA). It details the roles and responsibilities of various team members in assessing the health and risks of early shipments. Key steps include a pre-SRA warranty request form, a product development team health assessment, a decision by management, and conditional shipment terms of warranty in a statement of work. The process aims to fully understand risks to quality, resources, costs and customer satisfaction before authorizing early shipments with warranty.
Andrew Thomson is a project manager and business analyst with over 20 years of experience in the IT industry. He has extensive experience managing projects and teams, with responsibilities including budgets up to $2M. His background includes roles at IBM, Essential Energy, and Telecommunications companies. He is proficient in project management, quality assurance, and developing documentation.
The document outlines a facilities maintenance and service activation process involving multiple steps:
1. A customer submits a service request to the help desk, who captures the data and determines if it is a facilities-related issue.
2. If related to facilities, planning determines the work required, develops job plans, and schedules the work. This involves checking for existing job plans, developing estimates, and coordinating with contractors if needed.
3. The scheduled work is then executed by the appropriate service providers and job representatives. They confirm jobs, perform the work, and ensure the equipment is satisfactory once complete.
4. Upon completion, statuses are updated in the system and customers are notified. Feedback is also communicated
John Robert G. Castañeda has over 6 years of experience in IT support and currently provides Level 2/3 software distribution support at Hewlett Packard Enterprise. He graduated from Polytechnic University of the Philippines with a Bachelor's in Information Technology. As an SCCM Service Delivery Engineer, he leads software rollouts to over 60,000 users and has experience migrating clients from SCCM 2007 to SCCM 2012. He has a history of resolving incidents on software installations and distributions.
WSI32 - IBM WebSphere Performance FundamentalsHendrik van Run
IBM European WebSphere Technical Conference 2008 presentation
This lecture discusses the fundamentals of WebSphere® performance. We’ll discuss the performance lifecycle – driving performance from planning, design, development, and deployment. The session also covers the basics of the performance tuning methodology. Finally, we’ll discuss how capacity relates to the above.
Entry Skills:
• General knowledge of the WebSphere Application Server and J2EE
Exit Skills:
• Basic knowledge of the performance lifecycle
• Knowledge of performance tuning methodology
• Awareness of performance tuning resources and tools
Mayank Aggarwal has over 4 years of experience in IT operations, managed services, and telecom industries. He has worked as a senior specialist at HCL Technologies and Ericsson Global India, where he managed teams and handled projects involving Citrix, virtualization, networking, and service desk operations. He has skills in areas such as ITIL, managed services, virtualization, networking, and various tools such as BMC Remedy, ServiceNow, and IBM Netcool. He is looking for a new opportunity where he can apply his experience in IT operations, project management, and team leadership.
New Vibrations provides managed services to telecommunications operators and equipment vendors, including managed operations, operational assistance, network design and optimization, network deployment, and network operations. Their services are divided into managed operations, which involves taking over network development and maintenance, and operational assistance, which provides temporary personnel to address competence shortfalls. Their portfolio includes network auditing, design, deployment, integration, and daily operations management according to performance goals. New Vibrations aims to help customers focus on their core business by handling their non-core network operations.
Sachin P has over 10 years of experience in telecom consulting, business analysis, testing, and product implementation. He currently works as a senior business analyst for CGI in telecom. He has extensive experience in requirements gathering, functional specifications, product customization, testing, and issue resolution for telecom operators. He is certified in project management, software testing, and several telecom frameworks.
The document describes several key functions within IT operations management:
1) The Service Desk function handles incidents and service requests from users and aims to restore normal service quickly.
2) Technical Management maintains the technical infrastructure and ensures skills and resources are available to support the IT lifecycle.
3) Application Management supports applications and integrates their lifecycle into overall IT service management.
4) IT Operations Management executes ongoing procedures to maintain infrastructure and deliver services at agreed levels. It includes functions like operations control and facilities management.
Has 16+ years of IT experience and has expertise in managing medium to large scale projects involving diverse technologies.
Has good Insurance and Banking domain knowledge and has worked with global customers such as HBOS, LBG, CSC, IFS, RBS, DLG, etc.,
Has wide range of experience in both Application support and development
Total years of IT experience - 16 years
Design, Development & Testing Experience in Mainframes - 8 Years
Project Management Experience - 10 Years
Delivery Management / Senior / Group Manager Experience - 5 years
Banking Domain experience - 11 years
Insurance Domain Experience - 4.5 years
Application Development / Enhancement Experience - 8 years
Application Management Service & Transition Experience - 4 years
The document provides an overview of the key features and functionality of an IT service management software system. It describes general system functionality, integration options, self-service features, incident management capabilities, problem management, service request management, change and release management, and system asset and configuration management functionality. The system aims to support all major ITIL processes and modules to help organizations effectively manage IT services, incidents, problems, requests and changes.
Gilbert Benitez is an experienced Information Technology Professional with over 25 years of experience in quality assurance engineering, software program management, systems engineering, and technical support roles. He has extensive experience installing, configuring, testing, and automating software across various operating systems. Currently, he works as a Quality Assurance Engineer automating testing for Energy Solutions International's GasStream and PipelineDashboard software products using technologies like Microsoft CodedUI, Selenium, and data-driven testing.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow and levels of neurotransmitters and endorphins which elevate and stabilize mood.
The candidate is seeking a regional or district manager position to utilize their leadership, analytical, supervisory, merchandising, and human resources experience to increase sales, efficiency, and profitability while developing a strong team. They have over 16 years of real estate sales and marketing experience and over 20 years of apparel industry management experience, including 12 years as president of a regional specialty chain. They are skilled in strategic planning, marketing, financial forecasting, organizational development, and communication.
Amarjeet Singh Arora has over 8 years of experience in IT roles such as troubleshooting, SAP administration, and incident management. He currently works as a Senior Systems Engineer at Atos India, where he is responsible for problem management, incident management, and knowledge management. He has experience working with various companies such as Tata Teleservices, Reliance BPO, and ATOS IT Solutions.
This document contains 55 multiple choice questions assessing knowledge of IT service management based on ITIL. The questions cover topics such as the purpose of different processes in the service lifecycle (strategy, design, transition, operation), roles and responsibilities, metrics, service level agreements, and continual service improvement.
Barbara Newman has over 30 years of experience in program/project management, systems administration, and information security. She currently works as a Project Manager at Boeing, where she manages projects involving data center modernization, server virtualization, and mainframe retirement. Previously she held systems administration and security roles at Boeing, Rockwell, and other defense contractors.
Muhammad Yasir is seeking a position that utilizes his skills in project management and allows for advancement. He has over 10 years of experience managing installation, maintenance, and operation projects for security and telecommunication systems. His experience includes budgeting, scheduling, troubleshooting, and ensuring compliance with procedures. He is proficient in various software programs and skilled in network troubleshooting.
Gregory Byron Bogenschutz provides project management and leadership expertise for software application development projects, infrastructure projects, integration projects, and other types of projects. He has experience leading projects in various industries using Agile and waterfall methodologies. Some of the organizations he has worked with include Target, Ameriprise Financial, US Bank, Mayo Clinic, Wells Fargo, and Best Buy.
Innovate 2014 - What's New in Reporting and AnalyticsDragos Cojocari
The document discusses rational reporting and analytics products. It provides an overview of new features in RRDI 5.0 and Insight 1.1.4 including improved performance of the data collection component and new agile reports. It outlines the roadmap focus areas including self-serve reporting, DevOps measures, and unlocking engineering data. The reporting architecture is shown including the jazz reporting service, rational publishing engine, and Cognos for custom reports.
This document outlines a seven step process for granting warranty to products before they have completed system reliability acceptance (SRA). It details the roles and responsibilities of various team members in assessing the health and risks of early shipments. Key steps include a pre-SRA warranty request form, a product development team health assessment, a decision by management, and conditional shipment terms of warranty in a statement of work. The process aims to fully understand risks to quality, resources, costs and customer satisfaction before authorizing early shipments with warranty.
Andrew Thomson is a project manager and business analyst with over 20 years of experience in the IT industry. He has extensive experience managing projects and teams, with responsibilities including budgets up to $2M. His background includes roles at IBM, Essential Energy, and Telecommunications companies. He is proficient in project management, quality assurance, and developing documentation.
The document outlines a facilities maintenance and service activation process involving multiple steps:
1. A customer submits a service request to the help desk, who captures the data and determines if it is a facilities-related issue.
2. If related to facilities, planning determines the work required, develops job plans, and schedules the work. This involves checking for existing job plans, developing estimates, and coordinating with contractors if needed.
3. The scheduled work is then executed by the appropriate service providers and job representatives. They confirm jobs, perform the work, and ensure the equipment is satisfactory once complete.
4. Upon completion, statuses are updated in the system and customers are notified. Feedback is also communicated
John Robert G. Castañeda has over 6 years of experience in IT support and currently provides Level 2/3 software distribution support at Hewlett Packard Enterprise. He graduated from Polytechnic University of the Philippines with a Bachelor's in Information Technology. As an SCCM Service Delivery Engineer, he leads software rollouts to over 60,000 users and has experience migrating clients from SCCM 2007 to SCCM 2012. He has a history of resolving incidents on software installations and distributions.
WSI32 - IBM WebSphere Performance FundamentalsHendrik van Run
IBM European WebSphere Technical Conference 2008 presentation
This lecture discusses the fundamentals of WebSphere® performance. We’ll discuss the performance lifecycle – driving performance from planning, design, development, and deployment. The session also covers the basics of the performance tuning methodology. Finally, we’ll discuss how capacity relates to the above.
Entry Skills:
• General knowledge of the WebSphere Application Server and J2EE
Exit Skills:
• Basic knowledge of the performance lifecycle
• Knowledge of performance tuning methodology
• Awareness of performance tuning resources and tools
Mayank Aggarwal has over 4 years of experience in IT operations, managed services, and telecom industries. He has worked as a senior specialist at HCL Technologies and Ericsson Global India, where he managed teams and handled projects involving Citrix, virtualization, networking, and service desk operations. He has skills in areas such as ITIL, managed services, virtualization, networking, and various tools such as BMC Remedy, ServiceNow, and IBM Netcool. He is looking for a new opportunity where he can apply his experience in IT operations, project management, and team leadership.
New Vibrations provides managed services to telecommunications operators and equipment vendors, including managed operations, operational assistance, network design and optimization, network deployment, and network operations. Their services are divided into managed operations, which involves taking over network development and maintenance, and operational assistance, which provides temporary personnel to address competence shortfalls. Their portfolio includes network auditing, design, deployment, integration, and daily operations management according to performance goals. New Vibrations aims to help customers focus on their core business by handling their non-core network operations.
Sachin P has over 10 years of experience in telecom consulting, business analysis, testing, and product implementation. He currently works as a senior business analyst for CGI in telecom. He has extensive experience in requirements gathering, functional specifications, product customization, testing, and issue resolution for telecom operators. He is certified in project management, software testing, and several telecom frameworks.
The document describes several key functions within IT operations management:
1) The Service Desk function handles incidents and service requests from users and aims to restore normal service quickly.
2) Technical Management maintains the technical infrastructure and ensures skills and resources are available to support the IT lifecycle.
3) Application Management supports applications and integrates their lifecycle into overall IT service management.
4) IT Operations Management executes ongoing procedures to maintain infrastructure and deliver services at agreed levels. It includes functions like operations control and facilities management.
Has 16+ years of IT experience and has expertise in managing medium to large scale projects involving diverse technologies.
Has good Insurance and Banking domain knowledge and has worked with global customers such as HBOS, LBG, CSC, IFS, RBS, DLG, etc.,
Has wide range of experience in both Application support and development
Total years of IT experience - 16 years
Design, Development & Testing Experience in Mainframes - 8 Years
Project Management Experience - 10 Years
Delivery Management / Senior / Group Manager Experience - 5 years
Banking Domain experience - 11 years
Insurance Domain Experience - 4.5 years
Application Development / Enhancement Experience - 8 years
Application Management Service & Transition Experience - 4 years
The document provides an overview of the key features and functionality of an IT service management software system. It describes general system functionality, integration options, self-service features, incident management capabilities, problem management, service request management, change and release management, and system asset and configuration management functionality. The system aims to support all major ITIL processes and modules to help organizations effectively manage IT services, incidents, problems, requests and changes.
Gilbert Benitez is an experienced Information Technology Professional with over 25 years of experience in quality assurance engineering, software program management, systems engineering, and technical support roles. He has extensive experience installing, configuring, testing, and automating software across various operating systems. Currently, he works as a Quality Assurance Engineer automating testing for Energy Solutions International's GasStream and PipelineDashboard software products using technologies like Microsoft CodedUI, Selenium, and data-driven testing.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow and levels of neurotransmitters and endorphins which elevate and stabilize mood.
The candidate is seeking a regional or district manager position to utilize their leadership, analytical, supervisory, merchandising, and human resources experience to increase sales, efficiency, and profitability while developing a strong team. They have over 16 years of real estate sales and marketing experience and over 20 years of apparel industry management experience, including 12 years as president of a regional specialty chain. They are skilled in strategic planning, marketing, financial forecasting, organizational development, and communication.
Whitney Brian is seeking a position that utilizes communication and interpersonal skills. He has a Bachelor's degree in Human Services from Touro College. Brian has over 10 years of experience in customer service roles within the healthcare industry, including at Emblem Health and HealthPlus Amerigroup. His experience includes authorizing services, handling customer inquiries, training staff, and making process changes to improve customer satisfaction. He is skilled in areas such as government relations, claims processing, cultural awareness, and Microsoft Office applications.
A presentation I gave to the Health & Fitness conference in Birmingham UK in 1999. Horribly clunky design and graphics, but even more relevant now than it was then
This document is a resume for Rachel Kendall that provides information about her professional experience and qualifications. Some key points:
- Rachel has over 15 years of experience in special education teaching, social work, and behavioral consultation. She has a Masters in Social Work and teaching certifications.
- Her areas of expertise include positive behavioral support, social-emotional learning, inclusion practices, and facilitating professional development for teachers.
- She has developed her own social-emotional learning program called ESTEAM and has presented it at several educational conferences.
- Her most recent role is as the Director of Special Education at Camden Community Charter School where she oversees special education services and the implementation of the ESTEAM curriculum
El documento discute los desafíos que surgen cuando los incentivos no están alineados en las cadenas de suministro. Identifica tres razones por las que los incentivos a menudo no coinciden: 1) cuando las empresas no pueden observar las acciones de los demás, 2) es difícil alinear los intereses cuando una empresa tiene información que las otras no tienen, y 3) los esquemas de incentivos a menudo están mal diseñados. Sugiere que las empresas deben reconocer la desalineación, rastrear sus causas y luego alinear los incentivos modificando contr
This document describes the services provided by The Tenancy Solution Provider to help landlords manage their rental properties. It discusses common problems that keep landlords awake at night like difficult tenants, collecting rent, and property maintenance issues. The company offers a dedicated in-house team with over 22 years of experience in the sector. They have divisions for lettings management and maintenance. The Tenancy Solution Provider also uses a rigorous 9-step process for tenant vetting, rent collection, maintenance, and dispute resolution to provide landlords with a total service and solve their problems so they can sleep at night without worries.
Sidonie Leid seeks a position as a Provider Relations Specialist. She has over 10 years of experience in credentialing providers and maintaining their files. She is proficient in Microsoft Office, medical terminology and coding, and credentialing software like Intelli-Cred and NexGen. Her most recent role was as a Credentialing Provider Relations Specialist at Advantage Care Physicians, where she verified credentials, maintained provider files and coordinated with hospitals and insurance companies.
This certificate recognizes Hany Ahmed as a Student Member of IEEE in good standing through December 2012, denoting his personal and professional commitment to advancing technology.
Norma oficial mexicana nom 014-ssa2-1994 para la prevención,marquetti1968
Este documento presenta lineamientos para prevenir, diagnosticar, tratar y vigilar el cáncer cérvico uterino en México. El cáncer cérvico uterino es un problema de salud importante que causa muchas muertes entre mujeres de 25 a 64 años. La norma tiene como objetivo reducir la morbilidad y mortalidad de esta enfermedad a través de la detección temprana, el tratamiento y la participación comunitaria. Se enfoca en áreas rurales, indígenas y zonas marginadas urbanas.
This document provides a summary of Geetha Gajalakshmi's professional experience and qualifications. She has over 11 years of experience as a .NET technology architect working on projects in the healthcare and banking domains. Some of her responsibilities have included requirements gathering, solution design, and managing development teams. She has strong skills in .NET, databases, and testing tools and has led projects for clients such as Infosys, Standard Chartered Bank, and Ameriprise Financial.
This document contains a summary and details of Pravin Gurav's professional experience as a Software Test Engineer. He has over 4 years of experience in testing web applications using Selenium with Java and TestNG frameworks. He is proficient in test automation, regression testing, defect management and has experience working with tools like Jenkins, JIRA and databases like Oracle. The document lists his education qualifications and provides details of several projects he has worked on related to testing software applications and upgrades.
Ram Kumar Verma is an experienced IT professional with over 17 years of experience in areas such as project management, IT service management, database administration, and engineering. He currently works as a Senior Tech Specialist at TechMahindra where he has taken on roles such as Delivery Manager and Project Manager. Prior to this, he worked at IBM India as a Team Lead. He has extensive experience managing projects for clients such as British Telecom, H3G UK, and Alta Colleges.
- Arunprakash Alagesan has over 9 years of experience in IT with TATA Consultancy Services working on application development and support projects for clients like CITI Bank and Bank of America.
- He has strong skills in Oracle 11g, PL/SQL, SQL coding, and performance tuning. He has experience across the entire software development lifecycle.
- Some of his key projects include developing and maintaining the BaNCS application for CITI Bank and the Finance Data Warehouse for Bank of America. He has received several awards for his work including performance tuning and defect-free delivery.
Professional Summary
An overall experience of around 14 years in various roles as Test Engineer, Test Lead,
Testing Manager with comprehensive experience on Agile Methodologies, Rally, Quality Centre, ALM, Testing Concepts & Testing Process.
Extensive knowledge in various domains like Telecom, Banking, Retail, Finance & Insurance.
Experienced Scrum Master with the experience of handling multiple scrum teams.
Experience Summary
Currently working at Harland Clarke Holdings Software India Pvt Ltd as an Associate QA Manager at, from Sep 2011 to August
Worked as Technical Lead in Wipro technologies, from May 2004 to August 2011
Worked as Test Engineer in Global Edge Software Pvt Ltd., Bangalore from April 2003 – May 2004
Worked as Test Engineer in Aseema Soft Net Pvt Ltd., Bangalore from August 2002 – March 2003
Skills
Technical Managerial
• HP Quality Center Strategic planning
• ALM - Smart Bear Requirements gathering
• SoapUI Risk mitigation and management
• QTP Agile methodologies
• Linux Change management
• Windows Business process improvement
• Rally
Onsite Experience
S. No Client Work Location Country Years/ Months
1 Nortel Networks Belleville Canada 1 Year 7 Months
2 Capital One Nottingham United Kingdom 1 Year 6 Months
3 UBS Singapore Singapore 2 Months
4 UBS Zurich Switzerland 1 Year
5 Harland Clarke Texas United States 1 Month
Professional Summary
An overall experience of around 14 years in various roles as Test Engineer, Test Lead,
Testing Manager with comprehensive experience on Agile Methodologies, Rally, Quality Centre, ALM, Testing Concepts & Testing Process.
Extensive knowledge in various domains like Telecom, Banking, Retail, Finance & Insurance.
Experienced Scrum Master with the experience of handling multiple scrum teams.
Experience Summary
Currently working at Harland Clarke Holdings Software India Pvt Ltd as an Associate QA Manager at, from Sep 2011 to August
Worked as Technical Lead in Wipro technologies, from May 2004 to August 2011
Worked as Test Engineer in Global Edge Software Pvt Ltd., Bangalore from April 2003 – May 2004
Worked as Test Engineer in Aseema Soft Net Pvt Ltd., Bangalore from August 2002 – March 2003
Skills
Technical Managerial
• HP Quality Center Strategic planning
• ALM - Smart Bear Requirements gathering
• SoapUI Risk mitigation and management
• QTP Agile methodologies
• Linux Change management
• Windows Business process improvement
• Rally
Onsite Experience
S. No Client Work Location Country Years/ Months
1 Nortel Networks Belleville Canada 1 Year 7 Months
2 Capital One Nottingham United Kingdom 1 Year 6 Months
3 UBS Singapore Singapore 2 Months
4 UBS Zurich Switzerland 1 Year
5 Harland Clarke Texas United States 1 Month
Vikash Keshri is a senior software engineer with over 3.8 years of experience in software testing of web-based applications. He has expertise in various types of testing including smoke, sanity, functional, regression, UAT, ad-hoc, and SIT. He is proficient with testing tools such as ALM, JIRA, Selenium Webdriver, and QTP. Vikash has worked on projects in finance, insurance, telecom and other domains for clients such as NTT DATA, Telefonica, MoneyGram, and Time Warner Cable. He is seeking a technical and challenging position in software testing.
- The document provides a summary of Yogesh Keshaowar's professional experience including over 4 years working on Tandem based banking applications for Deutsche Bank and JP Morgan. He has experience in requirements gathering, system design, and project implementation.
- Yogesh has a BE in Computer Science and Engineering and certifications in NCFM modules. He is currently an analyst for Barclays working on projects involving payments processing, settlement, and reporting on the HK SH Payment Clearing and Customer Liquidity Management projects.
- Prior experience includes roles as a system analyst for Cognizant on their GACH project for JP Morgan, and as an ASE for TCS on several Deutsche Bank projects involving their
Pooja Bansal is seeking an intellectually stimulating career in IT where she can leverage her 4 years of experience working with technologies like Oracle PL/SQL, UNIX, and telecom domains. She currently works as a Senior Software Engineer for Ericsson India, and has previously worked for Netconnect Pvt Ltd as a Software Engineer. She has experience in roles like software development, support, troubleshooting, and maintenance of telecom systems. She is looking to join an innovative organization where she can continue growing her skills.
Vivek Srivastava has over 15 years of experience in IT project delivery and management. He currently works as a Service Delivery Manager for Tech Mahindra, managing delivery of projects for Telefonica UK. Some of the applications and projects he has managed include OSS applications, billing systems, supply chain management systems, and inventory systems. He has expertise in Agile, waterfall methodologies, delivery management, and ensuring projects are delivered on time and on budget.
This document is a resume for Bhupana Raghu that summarizes his professional experience and skills. He has over 7 years of experience in IT using Java/J2EE technologies. He has worked on projects involving content management, insurance claims processing, property management, communication systems, inventory management, and customer service. His technical skills include Java, JSP, Struts, Spring, JavaScript, HTML, and various databases and application servers.
This document contains the resume of Zakir S Khan. It includes his personal details like name, date of birth, address, languages known, passport details. It outlines his objective of working as an IT professional and gaining knowledge. It details his educational qualifications and over 5 years of experience in managing server infrastructures and backup operations using tools like Symantec NetBackup and Backup Exec. It provides details of his current role as System Engineer at Immunity Networks and Technologies Pvt Ltd and past experiences as System Engineer, NOC Engineer and Facility Management Engineer. It also lists some projects handled related to implementation of backup infrastructure.
Sanjeev Thakur is a senior project manager at HCL Technologies with over 18 years of experience managing IT infrastructure projects. He has led large projects for clients such as Mondelez International, CRIS, ECGC, Eureka Forbes, and various banks. Thakur is proficient in project management, operations management, infrastructure management, and client relationship management. He holds certifications in ITIL and has undergone training in project management frameworks and Six Sigma.
P. Chandrakanth has over 3 years of experience providing production support as an engineer in the IT industry across banking and healthcare domains. He has expertise in troubleshooting and resolving issues for various applications on different platforms. His technical skills include databases, web servers, operating systems, monitoring tools, and security applications. He is proficient in providing 24/7 support and generating daily, weekly, and monthly reports.
Om Prakash Gupta has over 12 years of experience in telecom billing. He has worked on projects involving interconnect billing, roaming, rating, invoicing and mediation systems. Currently he leads interconnect and content settlement projects across 17 countries. He has extensive experience designing, configuring and implementing telecom billing systems using technologies like Oracle, PL/SQL and Comverse One.
Lakshmi VK has over 7 years of experience in Microsoft technologies including ASP.NET, C#, SQL Server, and Agile methodologies. She has worked as a software engineer and module lead on projects in industries such as manufacturing and finance. Her skills include application development, performance tuning, problem solving, and translating business requirements into technical specifications.
This document provides a summary of the applicant's professional experience in infrastructure services including storage and backups. The applicant has over 15 years of experience working with various storage technologies such as Hitachi, EMC, and NetApp arrays. Some of the projects summarized include disaster recovery, backup performance improvement, operating system upgrades, and automation of media recall processes. The applicant aims to ensure high availability, meet SLAs, and minimize downtime through their work.
Rampravesh Kumar has over 7 years of experience as a Senior Software Developer/Technical Analyst working on projects in telecommunications, capital markets, and product development. He currently works for Shiksha Infotech on the OR-GTCS project for British Telecom, where he is responsible for fault localization, remote defect resolution, and interacting with customers. Previously he worked on networking projects for British Telecom and developed billing software. He has strong skills in C, C++, SQL, Linux, and middlewares like Tuxedo and IBM MQ.
Janhvi Singh has over 5 years of experience as a Test Analyst at Infosys working on projects for clients like Barclays Bank and RBS Citizens Bank. She has experience in test case preparation, execution, automation, and acting as an onsite coordinator. She is looking for opportunities that offer professional growth while contributing to organizational goals.
Nitesh Rajpurkar has over 14 years of experience in IT project management, infrastructure management, and delivery. He has a history of successfully managing projects around data integration, governance, and disaster recovery. His roles have included managing teams, planning projects, and overseeing the delivery of testing environments and IT infrastructure.
1. PANKAJ SINGH
Flat No-04, 2nd
Floor, Building –“RUTURAJ” Near Bhosale garden, Sawata Nagari, Hadapsar, Pune,
Maharastra-411028.|Contact: +919921001096|pankaj.singh31@yahoo.com
Summary
Having 10 .5 Years of experience in Telecom Domain dealing with product PreTups i.e Prepaid TopUp
system (Etopup & Vtopup), EMG, Mediation provisioning (Comptel Instantlink) and RA Money Map
systems.
Technical Highlights
Knowledge of Unix,Linux,AIX, Tomcat, Telecom domain, SQL, Strong knowledge in application up-
gradation /installation /configuration, testing & troubleshooting, production support, SLA, Problem,
Release & Change management processes.
Work History
Duration Organization Designation
Aug 2010 – Till date IBM India Private Ltd. Technical Service Team Leader.
Jan 2006- Aug 2010 Comviva Mahindra Private Ltd. Lead Engineer
IBM Project Details
1. Project Duration – Aug 2010 – Sep 2012
Project Name – EMG (Event Mediation Gateway) Prepaid provisioning
Client - Vodafone
Technologies Used - Java/J2EE, Linux Application server, and Oracle 10g as database.
Role - Application Specialist
Event Mediation Gateway is a mediation system that is aimed at automating the entire process of services
enabling, disabling, charging, etc for prepaid subscribers.
The system is designed to achieve the following interfaces for the existing prepaid system.
• Services Provisioning (Activation / Deactivation)
• Periodic Charging (Normal/Dynamic)
• Barring/Unbarring Of Service
• Bulk Provisioning
• Content /GPRS Charging
• Friend and family (FnF).
Responsibilities Undertaken:-
• Resolving client problems over mail and phone
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2. • Performing reporting, number churning, new service configuration, application configuration.
• Hardware Migration, application support during planned and unplanned activities like DB, OS
patching, server crash.
• Ensuring ticket closure within the SLA.
• Implementation of new business requirements and CRs .
2. Project Duration – Oct 2012 – Dec 2014
Project Name – Revenue Assurance Solution (RA MoneyMap)
Client - Vodafone
Vendor - cvidya
Technologies Used - Java/J2EE, AIX Application server, Windows servers, Websphere and
Oracle (RAC) 11g as database.
Role - Technical Team Leader
RA Money Map application received the call related CDR's from MSC,SMSC,IN ONLINE (e.g
Prepaid),GGSN,SGSN,MMSC,EMM Postpaid,EMM Prepaid,BSCS UDR,BSCS TAP OUT,TAP IN
ONLINE,IN OFFLINE(Bulk Usages data),INTEC,INTEROUTE,NGN and ICR GPRS/NON GPRS sources
and after loading and processing the National and International Roaming, Prepaid and Postpaid
data , application is generating the control wise KPI's which is accessed by the end users to
check the data discrepancy between different-2 controls.
Responsibilities Undertaken:-
• Revenue Assurance module had 200 key performance indicators (KPI). As a Team Leader
primary responsibility involved meeting all these KPIs with the agreed SLA on daily basis
• Revenue Assurance module was integrated with different upstream systems like IN, Mediation,
Billing, MSC, Roaming, Interconnect etc. and primary responsible was to load the CDRs received
from upstream to check the data discrepancy between controls.
• Analyze the CDR statistic report and in case of any downward trend analyse the problem area
and communicate with the different application owners and resolve it.
• RA application enhancement as and when requirement came from customer.
• Handling SLA management, Release management, Change management problem management
and complains related activities.
• Co-ordination with Unix, database and middleware team to resolve the application related
issues.
• Performing documentation like SOP creation/updation, RCA document, day todays issues
documentation along with the solution.
• Implementation of application and database backup policies, backup restoration & testing, CPU
and Memory augmentation, alerts analysis, Reporting.
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3. • Ensuring closure of business users tickets within the defined SLA.
3. Project Duration – Jan 2015 – Till date.
Project Name – Mediation Comptel Instant Link (Provisioning)
Client - Vodafone
Vendor - Comptel
Technologies Used - Java/J2EE, AIX Application server, and Oracle 11g as database, Nokia &
NT HLR.
Role - Technical Team Leader
Comptel InstantLink is a provisioning system through which a service provider can create
subscribers, modify and query subscriber data, activate new services to existing subscribers, and
delete subscribers and their services.
Responsibilities Undertaken:-
Comptel Application Installation & up-gradation
• As per pre-requisites installation & augmentation of hardware (CPU, Mem etc),storage
allocation, OS with the help of concern team to install the Comptel application.
• Application installation & configuration of application & DB related parameters during the
installation.
• Performing trouble shooting in case of any issue during the installation.
• Post installation performing SIT to check the application functionality.
• Performing functional testing with all the possible provisioning scenarios e.g service activation,
suspension, reactivation, barring etc.
• Upgraded Comptel application from version 7.2 to 8.1 in production environment on five
application servers, and resolved all the DB, application, unix related issues during the up-
gradation.
Detailed Description-
• Application configuration during H/W and Database migrations.
• Application configuration through backup restoration (application +DB) to ensure the
application recovery time during system crash.
• Handling PAN INDIA Vodafone operation of Mediation IL application and performing and
Documenting Root cause analysis for the incident happened at the application end and
representing in front of client.
• Providing response to client within defined SLA over phone /mail and constant monitoring,
guiding and troubleshooting and documenting errors.
• Working on S1, S2 and S3 tickets and Closing /updating the same after proper discussion with
the client, ensure Remedy (BMC) tickets closure within agreed SLA.
• Understanding new requirements of client related to applications and implementing flawlessly.
• Ensuring all Systems have alerts /alarming process in place.
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4. • Achieving SLA as per agreed with the customer and sharing the SLA report with the
management as well as customer.
• Handling DB and hardware migration activities and providing application support during OS and
DB upgrade and patching activities.
• Periodically performing application health checkup and handling Infra management process
which involved H/W augmentation at the application server.
• Documenting all the activity related steps which need to be performed by team at the
application end during planned/unplanned downtimes.
• Documentation of application configuration related changes and day to day operational issues
(Simple & Complex) along with the solution and sharing with the team members to mitigate the
risk and improve resolution time.
• Operation manual documentation (contains all the application & surrounding processes)
preparation and presentation in front of client and auditors.
• Initiating periodically discussion with the vendor and client about ongoing critical issues and
new changes and documentation of progress report.
• Ensuring all the Database and application backup policies are in place, and backup is happening
properly without failure.
• Application configuration changes and testing post shifting application on HA and DR servers,
documentation of activity &preparation of test report.
Process Handling
• Complains- Handling complains related activities and periodically sharing audit related data with
external and internal team to make the system complaint also performing internal and external
system Audit with auditors.
• Change management- Performing change management process to ensuring impact of a
changes are recorded, reviewed and evaluated, prior to introduction of changes in the
production environment all planned/unplanned activities/changes goes in to the production
after proper approval process only.
• Release management processes- Any new business CR /DM deployed in to the production
system via release management process. It undertakes the planning, design, build, configuration
and testing of hardware and software to create a set of Release components for a live
environment. It defines the process for managing and controlling the distribution of software
and hardware releases with minimum disruption to services.
• Problem Management – In case of Major & critical incident performing problem management
and the purpose of this activity is
To prevent the recurrence of incidents
To minimize the impact of incidents which cannot be prevented.
To identify the Root Cause of the problem(s) using analysis (Root Cause Analysis - RCA)
and ensure implementation of the workaround and / or resolution for the problem.
To further initiate and investigate (if justified in terms of cost and time) the Root Cause
Analysis.
To ensure problems are resolved within committed targets, monitored against Service
Level Agreements (SLAs) and that the process is measured
• SLA Management – Participating in business meetings during SLA agreement discussion and
ensuring closure of all the tickets and issues within the agreed SLA.
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5. Comviva Project Details
Worked as a Lead Engineer in Comviva the organization with a wide range of experiences in PreTUPS
System in house developed application, it was a prepaid recharge based system where retailer can do
the topup to customer using STK (Sim Tool Kit), PreTUPS application was using SMSC and IN as a
surrounding applications to through the topup request.
Ops Roles and Responsibilities –
• Providing application support to the clients VODAFONE, IDEA, GRAMEEN PHONE, AIRCEL,AKTEL.
and Bangla link in Bangladesh, MOBINIL in Egypt, Umniah and Mobilecom in Jordan, Sonatel in
Senegal, Hutchinson in Jakarta (Indonesia) and Orange in Cameroon. This involves all the
operational activities, reconciliation, and maintaining the performance of the system and
working on the new solutions, which are to be implemented in the system.
• Worked in critical Situations of Application crashing or Unix Server Crashing and got success in
resuming services in worst situations and maintaining High Availability of the System.
• Preparing the activities plans and sharing with the clients.
• Working on SOAP, CS3,CP6 and Cobra interfaces, which is being used to communicate with
Intelligent Network ( Ericsson, Nokia, Comverse, Siemens) and PreTUPS Application.
• Configuring the SMSC gateway, this involves integrating the operator’s SMSC to PreTUps system.
It includes setting up of the SMSC gateway, which is done by using the Kannel version 1.4.0
which is an open source product. This gateway send/receive the SMS coming from operator
SMSC and send/receive to the PreTUPS system. In Kannel we are using CIMD and SMPP
protocols for communication whichever is being supported by the operator SMSC.
• Performing and Documenting Root cause Analysis for the incident happened at the application
end.
• Testing of application as soon as it is prepared and handed over. Testing includes configuration
checks, Front-end (GUI) checks, database checks and overall application functioning.
• Performance testing (load , functional, etc.) at the time of implementation at the client side to
measure the maximum capacity of the application .
• Integrating final system according to the different-different recharge services like prepaid
recharge, postpaid, recharge through Euronet, WEB ,MTV (Modern trade vendors)etc.
• Based on input received from client, configuration of new IN node, SMSC gateway, Alarms at
application end.
• Application related alerts configuration and proactively monitoring to avoid unplanned service
outage.
• Responsible for code compilation and deployment related to new application features.
• Providing KT to new resources.
1. Project Duration – 1 Month
Project Name – PreTUPs application Installation & Integration
Client - Bangla Link Sheba Telecom
2. Project Duration – 1 Month
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6. Project Name – Etopup application Installation & Integration
Client - Vodafone (Etopup)
3. Project Duration – 3 Months
Project Name – Vtopup application Installation & Integration in N+1 architecture & DR setup.
Client - Idea-IBM (vTopUp) Cellular ltd.
Role - Application Lead
Technologies Used: AIX, Linux, Sun Solaris, Oracle 10g,Tomcat4, Java/J2EE, JSP, Tomcat
5.0 Application server, Apache for web and Oracle 10g as database. SMSC Gateway with
CIMD and SMPP protocols, crystal report.
Responsibilities Undertaken:-
• Installation, configuration of PreTUPS application over Sun Solaris10, AIX, Linux platforms.
• Based on input received from SMSC, configuration of SMSC Gateway at application end for load
testing and to send/receive live TopUp requests from SMSC.
• Performing SIT, load testing, functional testing, through Simulator as well as in live scenario
using live SMSC and IN to check the application and as server capacity ,also preparing TPS wise
reports to capture database session, OS and DB time_wait,close_wait,CPU and memory
utilization.
• Conducted application UAT , GUI and STK menu (Distributor, Sales executive and Retailer)
testing at client side.
• Configuration of IN and SMSC node at the application end.
• Provided application training to business users at the client side.
• Resolution and fixing of application related issues/ bugs post implementation support.
• Performing planned/unplanned downtime activities
• Migration of Pretups application from Linux to AIX platform (N+1 architecture) of Idea –IBM
vTopup application.
• Installation of Vodafone Etopup application in distributed environment (PAN India) successfully.
• Implementation of decentralize roaming concept for Etopup application.
• Deployment of new application features , application version upgrade,
• Participation in new business requirement discussion, business meetings, ongoing issue
discussion, system architecture discussion, BOM discussion, solution documentation.
Achievements & Awards
• Individual Excellence award as well as Team award from CEO of Comviva for the
successful idea/IBM N+1 project implementation & support.
• Best Ops support team award for the PreTUps application.
• Received award in IBM for reduction of issues related business tickets and streamline operation
of RA Money Map and Mediation applications.
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7. Certifications
• IBM Six Sigma Green Belt (For the reduction of business users tickets by improving application
processes and database tuning).
• IBM Six Sigma white Belt for the automation of Provisioning failures resolving processes.
Personal Skills
• Ability to establish very good coordination with the Team.
• Strong willingness to learn new things.
• Strong in Explanation and presentation.
• Strong client handling.
• Strong leadership skill.
• Strong Analytical and problem solving (trouble shooting) skills.
• Positive attitude, convincing abilities, Ability to perform in hard circumstances, hardworking,
Zeal and enthusiasm to explore new heights.
Education
Computer Science & Engineering Year - 2005
U.P. Tech University Lucknow B.Tech with
71% Marks
Personal Information
• Name : Pankaj Singh
• Sex : Male
• Date of Birth : 01-Jun- 1980.
• Nationality : Indian
• Language Known : Hindi & English
• PAN No : BJOPS3141L
• Passport No : G7591743
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