1. David Pate
david_pate2003@yahoo.com
LinkedIn: www.linkedin.com/in/davidmpate
615-818-6781
Summary:
Resourceful and well-qualified IT support professional ready to excel in today’s ever-changing
world of computing. Ready to interface with cutting-edge technology and end-users
simultaneously with a focus on superior customer experiences.
 Enterprise Application Administration: Extensive experience as an administrator of
configuration, problem, incident, and release management applications as well as Data
analytics, Source control and third-party applications. Excellent documentation,
installation and troubleshooting skills. Experienced with SSL Certificate implementation
and management, application patching and software version upgrades.
 Multiplatform Production Environment Support: 14 years of experience ensuring
software confidentiality, integrity and availability of enterprise, third-party and home
grown applications across UNIX (SCO, HPUX, AIX, Solaris), Linux (Red Hat, Debian,
Ubuntu, Oracle), mainframe and Windows (2000, Server 2003 R2, Server 2008 R2,
Server 2012) environments.
 Quality Customer Service: Focused on customer satisfaction and user experience.
Able to communicate effectively resulting in translation of user’s requirements and
expectations into application functionality. Capable of discussing various methods of
services provided to achieve high quality customer experiences.
IT Operations Support Analyst May 2014 to Present
FleetCor Technologies Inc. (Previously Comdata Inc.) Nashville, TN
As a tier 1 support associate, monitored system availability using various tools. Published
procedural documentation and troubleshooting methodologies for the Data Center operations.
Successfully coordinated internal and external resources to restore stability in environments.
Effectively provided technical and operational support for Incident, problem, change, and
configuration management activities.
Key Contributions:
• Document/implement secure password management solution addressing department SOX and
PCI compliance challenges.
• Document/implement VM restart process (leveraging VMWare vSphere Web Client) supporting
FleetCor's Bomgar application. This process mitigated application instability until permanent fix.
• Integrated task scripting/automation using Visual Basic, Hummingbird Basic Language, MSDos
batch files, shell scripting, HTML5, javascript, CSS and IBM Sterling Control Center 5.4.2.1.
Software Systems Engineer IV July 2011 to December 2013
Emdeon Corporation Nashville, TN
In a multilayered tier 3 support role, installed, tuned, administered and documented SAS 9.2 and
BusinessObjects IX R2 (BOXI) enterprise applications. Focused on health, stability and security
for each application in support of a $22 million in annual revenue. Analyzed and responded to U.
S. Department of Defense (DoD) customer needs, including 7x24 on-call support of SAS 9.2,
BOXI, Pharmacy Benefit Manager (PBM) system, Oracle WebLogic 10.3 (JSP servlet
provisioned as a front end) and supporting services; implemented one-way Secure Sockets Layer
(SSL) as well as tunneling solutions. Designated the primary administrator responsible for
documenting all configuration settings, maintaining business operations; providing cross-training
for team members; configured security and providing user/group management; researched and
recommended solid back up solutions.

2. 2 David Pate
Key Contributions:
• Using Oracle WebLogic 10.3 deployed and supported seven PCI compliant SAS web
applications and web services utilized by U. S. Department of Defense (DoD) Pharmacy
Operations Center (POC) Pharmacy Outcomes Team and Pharmacoeconomic Center (PEC).
• With support teams, migrated SAS thick clients from Citrix XenApp to a Red Hat, bastion host
solution supporting Emdeon's managed VPN tunnels across military installation B2B gateway.
This project accommodated TMA use of large external datasets.
Production Engineer III May 2003 to July 2011
Emdeon Corporation (Previously Healtheon/WebMD Corporation) Nashville, TN
In a multilayered tier 2 support role, ensure software confidentiality, integrity and availability of 74
production, third-party and home grown applications across multi-platform production
environment (UNIX, Linux, mainframe and Windows). As part of an On Call 24x7 support team,
assertively coordinate internal and external resources to troubleshoot, restore stability and
analyze root cause in production environments. Deploy production installs, fixes, upgrades and
enhancements likewise. Documenedt and maintained system configurations, application and
dataflow maps, program libraries and technical manuals. Built custom Shell scripts to automate
batch jobs and repetitive tasks.
Key Contributions:
• Participated in two data center consolidations.
• Engaged in support team development of a PERL requeue tool that enabled customer support
team to resubmit ERAs per provider request. It substantially reduced Request Turnaround time.
The business realized a 200 request ticket reduction the first month of implementation.
Computer Operations Analyst August 2002 to April 2005
Healtheon/WebMD Corporation (Previously Envoy Corporation) Nashville, TN
In a tier 1 support analyst role, ensured proper and rapid escalation, documentation and
resolution of production degradations, disruptions and outages. Participated in incident reviews
for data center management including root cause analysis and resolution plans. Developed and
published department standards, procedural documentation and troubleshooting methodologies.
Maintained the status of all change activities in Data Center Management System. Provided
support to development teams with monitoring, system restores, configuration management and
disaster recovery issues/procedures.
Key Contributions:
• Automated approximately 120 batch comm (dial-up and ftp) processes from 15+ manual steps
to a double click of a Windows icon or command-line executable in support of the company's
Professional Office Systems, Inc. (POSI) acquisition. Later, migrated these processes to a FTP
server environment (Unix).
• Participated in Micromuse Netcool Suite implementation (from proof of concept to rollout), the
company's enterprise monitoring solution.
Military Service:
United States Marine Corps Reserves -- Low Altitude Air Defense Gunner 1990-1994

3. 3 David Pate
Continuing Education
Class Location
 InfoTreve I: Database Design and Sentence Structure
 InfoTreve II: Database Design and Sentence Structure
AmSouth
 ITIL V3 Foundation,
 SAS Platform Administration: Fast Track,
 Oracle WebLogic Server 11g Administration Essentials
 Agile Software Development,
 BusinessObjects Enterprise XI R1/R2 Administering Servers – Windows
 SCM270 Essentials of Rational ClearCase (Windows)
 IBM DB2 Content Manager OnDemand for multiplatforms 8.4
 XML
 C++
 Introduction to Sun Solaris
Emdeon
 ITIL Foundation 2011 for IT Service Management
 BMC TrueCare (Coradiant) Support - EUEM Basic Navigation
 BMC TrueCare (Coradiant) Support - EUEM Advanced Configuration
FleetCor
 Understanding Active Directory Independent
Coursework