Randolph Phillips Resume-2015-04

Randolph K. Phillips
917 Indian Hollow Ave
North Las Vegas, NV 89031
Phone: (775) 790-6666
e-mail: RandolphKPhillips@gmail.com
LinkedIn: www.linkedin.com/in/randolphphillips
Executive Summary
Highly skilled manager with extensive experience in technical and non-technical staff
management, and all aspects of project management. Successfully manages diverse teams of
technical and non-technical personnel. Presents highly technical topics in plain English for senior
management and non-technical audiences. Accomplished public speaker, comfortable
presenting to the highest levels of senior management. Accomplished technical manager,
comfortable on the front lines and adding my technical and troubleshooting skills to accomplishing
required tasks.
Technical Summary
Skills:
Technical and project management including: staff management, client relations, project
planning, scope management, risk evaluation, human resource management, needs analysis,
quality assurance, integration management, and presentation of results.
Engineering and Support: Customer Service, troubleshooting and problem resolution, Microsoft
SQL 2005/2008 (Database maintenance and scripting), MS Windows XP/7/8, MS Windows
Server 2003/2005/2008, Load balance appliances (F5 and Zen), basic networking.
Software:
Microsoft Office Suite, Microsoft Project, Microsoft Access, Microsoft PowerPoint, Adobe Acrobat,
Microsoft Visio, Microsoft SQL 2005/2008, MS Windows XP/7/8, MS Windows Server
2003/2005/2008
Professional Credits
Patents:
Networked Gaming System with Enterprise Accounting Methods and Apparatus
United States 8382584
Networked gaming system including a live floor view module
Networked gaming system with enterprise accounting methods and apparatus
Certifications:
Formerly Certified PMP (Project Management Professional) from 2003 through 2010 by the
Project Management Institute.
MCTS - Managing Projects with Microsoft Office Project 2007
Employment History
Independent Consultant - 02/2014 – present
Role as an independent consultant:
Provide Project Management consulting services.
Bally Technologies
Project Manager - 04/2007 – 01/2014
Roles with Bally Technologies:
Responsible for project and personnel management of development efforts and Level 2
operational/systems support.

Accomplishments while at Bally Technologies:
• Instrumental in company entry into the multi-million dollar Internet Gaming Market through
the formation of an international support organization responsible for multiple data centers
and several dozen domestic and international clients.
• Reduced support costs and improved customer satisfaction for more than 100 domestic and
80 international customers by reducing an estimate 2-year support backlog to no significant
backlog. Brought all customers to current versions, provided appropriate training to
customers and support personnel, and ensured software defects were tracked, corrected,
and fixed in the field.
• Identified that cost and schedule overruns had exceeded the estimated return, saving the
company thousands in future production costs. The research and development already done
was usable in other, more appropriate products, saving a second time in reduced
development for those products.
• Co-inventor on 3 patents involving systems integration and advanced 3-D information
presentation and user interface techniques.
• Co-designer of multiple products such as enterprise accounting and 3-D map integration
framework.
• Earned MCTS - Managing Projects with Microsoft Office Project 2007.
• Co-inventor on 3 patents involving systems integration and advanced 3-D information
presentation and user interface techniques.
• Co-designer of multiple products such as enterprise accounting and 3-D map integration
framework.
• Eliminated support backlog of several hundred aging service requests to current.
• Provided customer training to drastically reduce the number of erroneous issue reports.
• Created support team to provide customer support for new Internet Gaming solutions.
• Earned MCTS - Managing Projects with Microsoft Office Project 2007.
Project Management Institute – Northern Nevada Chapter (PMI-NNV)
Web Director - 05/2007 – 10/2009 - Volunteer position.
Role with PMI-NNV:
Responsible for Web presence for a newly forming chapter.
Accomplishments while at PMI-NNV:
• Migrated website from to a standard hosting service that could be edited and maintained with
standard open source tools.
• Initiated project to migrate to a PMI chapter cooperative platform, allowing updates and
maintenance by non-technical content managers.
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Covansys
Director - Project Management, Public Sector
03/2000 – 05/2006
Role with Covansys:
Provided management and project management consulting services.
Accomplishments while at Covansys:
• Promoted from Senior Manager to Director in 2005.
• Managed a multi-million dollar project for the Secretary of State of Nevada to install and
customize a third party’s election software and bring the State into compliance with new
Federal HAVA regulations regarding voter registration. Provided project management during
the entire development life-cycle.
• Managed a 10-person team to assess, classify, and deliver sensitive materials for a large
western state PERS to respond to pending legal proceedings.
• Managed a multi-million dollar project for Welfare department of a western state. Provided
project management during the entire development life-cycle.
• Established a Project Management Office (PMO) for a Northern California county to manage
their HIPAA self-assessment and remediation efforts. Coordinated the efforts of 12
departments and several support agencies. Provided management and guidance to a
steering committee composed of department heads, legal counsel, and county HIPAA team
members. This project set a precedent for successful multi-departmental efforts.
• Led a team of experts to craft a body of corporate policy for a large California-based medical
group to comply with new Federal Regulations.
• Provided Quality Assurance oversight and auditing for a large web-based development
project for a Western State’s Welfare Department.
• Managed high-priority HIPAA assessments for the Department of Health and the Department
of Mental Health for the Washington DC “state” government. Provided these departments
with a detailed analysis report showing current level of readiness, gap analysis,
recommendations for compliance, cost estimates, and a project plan for reaching compliance.
• Conducted a Process Improvement Review (PIR) for Nevada’s Department of Taxation.
Evaluated current processes, and developed high-level recommendations for the improving
those processes with appropriate use of Imaging and Web technologies. Responsible for all
aspects of project management.
• Assumed responsibility for an ongoing $15 million, 5-year client/server development project
for the Public Employees’ Retirement System of Nevada. Successfully managed the closure
of the Gap/Requirements Definition phase, which was overdue. Successfully managed the
remaining phases (Design & Build, Conversion, Implementation, and Miscellaneous
functions). Successfully negotiated agreements for additional functionality to be developed for
previously installed components.
Superior Consultant Company
Senior Systems Consultant - Project/Technical Manager for Y2k, PeopleSoft, and AS/400
03/1998 – 03/2000
Role with Superior Consultant:
Responsible for project management of Assessments for large Healthcare clients
Accomplishments while at Superior Consultant:
Page 3 of 5

• Managed consultant, client and sub-contracted staff to install PeopleSoft Payroll at a major
Hospital in Connecticut. The project was one of the few successful efforts to support
PeopleSoft’s products on an AS/400 database using DB2/400.
• Managed the compliance project (inventory, risk assessment, and compliance verification) at
a major Healthcare Alliance in the Chicago area.
• Provided oversight and technical management on projects for other Healthcare Alliances and
three major Universities in Chicago and Washington, DC.
• Provided inventory and assessment expertise to the internal corporate Y2k project.
• Speaker at the September 1998 AAHAAMS conference, presenting Y2k Awareness, Risk
Assessment, and Project Requirement methodologies.
• Instructor for Superior Consultant Seminar Series on Y2k Survival - Part Two (Inventory and
Risk Assessment), the second of a seven-part seminar series. Held in Ocean City, NJ, this
one-day seminar was attended by the CIOs and CEOs of several prominent East Coast
Health Organizations.
• Authored the Superior Consultant white-paper Assessment Tagging of Medical Equipment for
Y2k Compliance. The paper addressed proper identification, assessment and marking of
medical equipment to reduce the risk to patients.
• Founded a five-person team tasked with establishing IBM training and certification
methodologies within Superior Consultant Company.
Harveys Casino Resorts
Corporate IT Project Manager – AS/400 Systems Development
& Corporate AS/400 Security Officer
04/1996 – 03/1998
Role with Harveys Casino Resorts:
AS/400 Systems Development & Corporate AS/400 Security Officer.
Accomplishments while at Harveys Casino Resorts:
• Established Change Control and Quality Assurance procedures used by all corporate
technical development teams.
• Managed contracted vendor development projects to enhance customer tracking and
marketing systems.
• Managed several large-scale vendor installation projects, including:
o Hardware installations at a corporate site in Minden, NV.
o Installation of Point-of-sale hardware and software at a property in Central City, CO.
o Installation of a new Race and Sports Book system at the Lake Tahoe Property.
o Installation of a computerized KENO system at the Lake Tahoe property.
• Managed two aspects of the corporate-wide Y2k project, reporting directly to the Corporate
Y2k Director.
• Established and chaired two Year 2000 assessment and evaluation committees, consisting of
Directors and Higher level Property Management from all properties.
• Began an in-house program of systems and programming classes for programming and
operations personnel.
• Created and taught AS/400 performance tuning for AS/400 operations personnel. This class
was offered and taught to all operations personnel at all properties.
• Created and taught Programming for Performance on the AS/400. This class was required for
all AS/400 systems development staff at the corporate level.
OrCom Systems, Inc
Senior Software Engineer – AS/400 Financials Systems R&D
Page 4 of 5

10/1993 – 04/1996
Role with OrCom Systems:
Responsible for the development and maintenance of AS/400 based Financial.
Accomplishments while at OrCom Systems:
• Setup and maintained several smaller AS/400s used as demonstration devices by the sales
operation. Responsible for software installation, upgrades, and systems maintenance.
• Provided technical assistance to and supervised the small operations staff that supported all
of the R&D AS/400 and System 36 machines (the number varied from 2 to 5, depending on
current projects).
• Coordinated training for technical staff and client personnel.
• Created and taught internal course: SQL for RPG Programmers.
• Instituted a standards process and established several company standard practices, including
change control procedures, remote support and installations procedures, and technical staff
hiring guidelines
• Managed the evaluation and installation of third party software systems, including change
control and development tools
• Participated in the IBM Business Partner program to develop and test an AS/400 offshoot, the
IBM AS/436.
Tropicana Resort and Casino, Las Vegas
MIS Project Leader – Player Development, Marketing, and Accounting
03/1989 – 10/1993
Role with the Tropicana:
Responsible for systems development and maintenance of all gaming and marketing software
systems.
Accomplishments while at the Tropicana:
• Provided the only computer support for 8 months’ time
• Promoted from Programmer to Project Leader during the reconstruction of the support team.
• Managed technical staff responsible for development and maintenance.
• Responsible for the security and availability of two AS/400s (and the previous Sys/38) and an
associated network.
• Managed a large hardware installation to take advantage of emerging technologies.
• Managed the training and evaluation of technical staff members
Previously employment reflects appropriate career advancements in the IS departments of Gaming resorts.
Page 5 of 5

Randolph Phillips Resume-2015-04

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