1. Intend to have a career in software industry that involves working for an organization in producing and delivering
high quality products and services, and provides an opportunity to contribute positively to the organization’s
growth.
PROFESSIONAL SUMMARY
 An IT professional, with Four years and two months of experience in SAS and Mainframe Technologies
with domain proficiency in Health Care Insurance.
 Worked extensively in Development, Enhancement and Production support projects supporting business
partners in technical/functional arena.
 Worked on SAS/Base, SAS/Stat, SAS/Access and SAS/Macro.
 Expertise in analyzing and coordinating clinical trial data, generating reports, tables and listings.
 Optimized performance using Data Validation and Data cleaning on Clinical Trial data using Statistical
procedures like PROC FREQ, PROC MEANS, and PROC UNIVARIATE.
 Highly motivated individual with excellent organizational and interpersonal skills.
 Possess strong ability to quickly adapt to new applications and platforms.
 Good team member with strong analytical and communication skills.
 Created Financial and Retail Modeling Datasets. Used the procedures SQL, TABULATE, FREQ and
FORMAT to generate modeling reports.
 Created and Automated daily, weekly, monthly, Early Warning service reports, Profitability analysis
reports.
 Strong SAS programming background for maintaining existing code, ad hoc reporting and supporting the
reporting functions.
 Experience in requirement gathering, analysis, planning, designing, coding and unit testing in Windows
and Mainframe environments and Business objects.
 Clear understanding of Software Development Life Cycle models.
 Good knowledge of SQL.
 Communicates with customers and offshore team and onsite members effectively.
 Involved in giving training to the new team members in the Project.
 Good interpersonal skills & Learn new technologies and undertake challenges.
 Have Got Client appreciations from Cigna for successfully implementing the project in tight timelines.
WORK EXPERIENCE
Organization Designation Duration
CGI Information Systems and
Management consultants Pvt Ltd
www.cgi.com
Software Engineer (04/2011 - Till date)
Project # 1. Retail Pharmacy Production Support.
Role: Developer
Client: CIGNA
COMPANY NAME: CGI
CAREER OBJECTIVE
Nagendla Ravichandra
Email – nagendla.ravichandra@gmail.com
Cell: - 9989531350

2. PROJECT: PSDR (Pharmacy Special Data Request)
CUSTOMER: CIGNA Health Care
Dates (mm/yy to mm/yy): 09/2013 – Till Date.
Technical Environment:
OS: IBM Z/OS and windows
Language: SAS
Others: JCL
Tools: SAS 9.2
Database: DB2
Project Overview:
PSDR (Pharmacy Special Data Request):
Pharmacy application system is a mainframe-based legacy system with a large batch component as well as
report generation using SAS. We get Adhoc requests from both internal and external clients from Cigna for
generating claim reports through email to PSDR Mail box. There are several types of reports which customers
will request for. Reports like claim utilization, claim pct for commercial and claim pct for Medicare...Etc.
Responsibilities:
• Understanding client requirements
• Construction of SAS codes
• Data Validation and Peer reviews
• Produce Reports as per process document
• Uploading project related documents to SharePoint
• Provide estimations and low level design documentation as part of the development activities of the
application.
• Worked on coding and unite test case preparation and execution.
• Work on identifying jobs which have performance issues and tune them to reduce the run time.
• Work on ABEND analysis and resolution of abends in production batch cycles.
• Maintained Project Metrics and Quality Documentation.
• Weekly status calls on service requests from the customer.
• Prepared status summary reports with details of executed, passed and failed test cases.
• Interacted with developers, Business & Management Teams and End Users.
• Participated in regular project status meetings related to testing.
• Trained new members on technical topics.
Project # 2. Retail Pharmacy Production Support.
Role: Developer
Client: CIGNA
COMPANY NAME: CGI
PROJECT: Pharmacy IT Production Support
CUSTOMER: CIGNA Health Care
Dates (mm/yy to mm/yy): 09/2013 – Till Date.
Technical Environment:
OS: IBM Z/OS and windows
Language: COBOL and SAS
Others: JCL, VSAM, Easytrive, SORT, Connect Direct, CA 7, CA-ESP, Endevor, Omegamon.
Tools: SPUFI, QMF, File Aid for DB2, Expeditor
Database: DB2
Project Overview:
Pharmacy Benefits Manager (Argus) processes pharmacy claims and clinical programs for CIGNA. Argus is
integrated with CIGNA- receiving and sending data feeds to and from various CIGNA entities. Argus receives
eligibility, benefits, and structure from CIGNA and outside vendors to support CIGNA's pharmacy products including
Commercial, Medicare Part D, and Cigna West. Argus sends paid and rejected claim data, benefits, structure,
eligibility, and clinical program data feeds to CIGNA. CIGNA uses this information to reimburse Argus for claim
processing and to facilitate processing such as clinical programs. Argus supplies a reporting portal (RxFocus) which
is used by many CIGNA business users to obtain claim reporting. Argus sends (EOB's) Explanation of Benefits
letters to commercial members for direct member reimbursement (paper) claims and Medicare Part D members (all
claims on a monthly basis).
VFR (Vendor Fee Reimbursement) is a CIGNA application that receives paid claim data from Argus and initiates the
process by which Argus gets reimbursed for the claims they pay on CIGNA's behalf. VFR creates pharmacy paid
claim feeds to downstream systems including GHTR and CIGNA data warehouses.
GHTR is the System code for the database supported by Pharmacy IT which houses pharmacy claims data,
pharmacy eligibility, drug reference data, and clinical program experience
Responsibilities:
• Understanding client requirements

3. • Construction of SAS codes
• Data Validation and Peer reviews
• Produce Reports as per process document
• Uploading project related documents to SharePoint
• Provide estimations and low level design documentation as part of the development activities of the
application.
• Worked on coding and unite test case preparation and execution.
• Work on identifying jobs which have performance issues and tune them to reduce the run time.
• Work on ABEND analysis and resolution of abends in production batch cycles.
• Maintained Project Metrics and Quality Documentation.
• Weekly status calls on service requests from the customer.
• Prepared status summary reports with details of executed, passed and failed test cases.
• Interacted with developers, Business & Management Teams and End Users.
• Participated in regular project status meetings related to testing.
• Trained new members on technical topics.
Achievements
• Successfully executed a project and received accolades for zero-defect and quality deliverable.
• Received a “Pat on Back” award from CGI for contributions to the project.
• Received a “CORONA” award from CGI for contributions to the project.
• Received Top rating in yearly appraisal.
Project # 2. CIGNA Accounts Receivable and Billing System
Role: Developer
Client: CIGNA
COMPANY NAME: CGI
PROJECT: Billing Production Support
CUSTOMER: CIGNA Health Care
Dates (mm/yy to mm/yy): 04/2011 – 09/2013.
Technical Environment:
OS: IBM Z/OS
Language: COBOL and SAS
Others: JCL, VSAM, Easytrive, SORT, Connect Direct, CA 7, CA-ESP, Endevor, Omegamon.
Tools: SPUFI, QMF, File Aid for DB2, Expeditor
Database: DB2
ETL Tool: DataStage v8.1.
Reporting Tool: Hyperion V11.
Project Overview:
This project is maintenance and production support of CIGNA Accounts Receivable and Billing System. CIGNA is
the one of the leading Group Health Insurance provider in the United States. The application provides eligibility-
based bills for all CIGNA HealthCare products. The system supports invoice generation and billing functions of
CIGNA Healthcare. It interfaces with the existing CIGNA HealthCare Cash System to handle remittances. The
application provides primary online access and entry into the main billing system. It allows
construction/modification of billing statements. In this project, BRIO reports are developed and maintained for
monthly financial reporting. For reporting a separate database is being maintained, which gets loaded from
source database via ETL.
CARBS – CIGNA Accounts Receivable Billing System this module responsible for Billing and Invoice generation.
Application 1:
Billing: Billing is one of the important areas in CIGNA's business, invoicing all the clients availing the benefits of
CIGNA. CARBS is responsible for Billing and Invoice generation by taking care of Eligibility check validation,
Premium and Coverage calculations. Both Online and Batch operations will be maintained and managed as part
of this project. Support activities involve ensuring smooth running of Production 24X7, maintenance activities,
working on Adhoc requests for the business users and periodic reports generation.
Application 2:
WEB RECON: The purpose of Web Recon is to reconcile the payment for a client. CARBS also has CASH and
invoice reconciliation. But since CARBS had performance issue, Web Recon was implemented. Reconciliation is
categorized into
• Non-paid as billed
• Paid as billed
Reconciliation could be done either on the whole using mass reconciliation or manually. Mass reconciliation
would be performed based on criteria match between invoice amount and the paid amount.

4. Web is an On-line Reconciliation Tool. The major tool for the billing analyst to individually reconcile
invoice detail and adjustments at subscriber or summary level based on client backup (paper backup provided
by client when they do not pay as billed).This on-line process allows operator to select payments to allocate to
an invoice. The process is used to indicate whether or not cash should be allocated to unbilled adjustments, as
well as to select specific detailed amounts to be included or excluded from payment, and to indicate reasons and
free form text to be associated with an invoice or detail. This tool is also having capability to suppress or print a
Bill Balance Letter (BBL) for the latest reconciliation action.
Responsibilities:
• Provide estimations and low level design documentation as part of the Maintenance and Enhancement
activities of the application.
• Worked on coding and unite test case preparation and execution.
• Work and Assign Service requests and Incidents raised on the HPSM incident management tool.
• Work on identifying jobs which have performance issues and tune them to reduce the run time.
• Work on ABEND analysis and resolution of abends in production batch cycles.
• Maintained Project Metrics and Quality Documentation.
• Weekly status calls on production abends and status of service requests with customer
• Used Data Stage Director and its run-time engine to schedule the jobs, validating and debugging its
components, and monitoring the resulting executable versions.
• Prepared status summary reports with details of executed, passed and failed test cases.
• Interacted with developers, Business & Management Teams and End Users.
• Participated in regular project status meetings related to testing.
• KT sessions to new resources on application and technical topics.
Achievements
• Successfully executed a project along with handling production support activities, and received accolades
for zero-defect and quality deliverable.
• Completed PAHM certification on Health Care Domain
• Received a “Pat on Back” award from CGI for contributions to the project.
• Received CIGNA champion awards from the business partners for the work and dedication in resolving
critical production issues.
• Received a “CORONA” award from CGI for contributions to the project.
• Received “Innovation” award from CGI for automating the manual work by Business.
• Received Top rating in yearly appraisal.
CERTIFICATES
• Completed certification in IBM DB2
• Completed certification in AHM with 96%.
• Completed PEGA certification.(System Architect Essentials)
TECHNICAL SKILLS
Operating Systems IBM Z/OS, Windows XP Professional.
ETL Tool Data stage 8.1 and Hyperion.
Languages SAS, COBOL, JCL and SQL.
Databases DB2, Access and Flat files.
Web Related HTML
Other Tools & Utilities SAS 9.2, CA7,CA-ESP,TSO, SPUFI, QMF, File Aid for DB2, Expeditor,
Endevor and Omegamon
Domain Knowledge Health Care Insurance
TRAININGS
S. No. Title Location Organized by Duration
1 Mainframes Bangalore CGI 1 Month

5. 2 SAS Hyderabad CGI 2 Weeks
3 Data stage Hyderabad CGI 7 days
4 PEGA Hyderabad CGI 1 Month
EDUCATION
Qualification College/ University Year %
MCA Sri Venkateshwara College of Engineering and Technology. 2010 83%
EXTRA CURRICULAR ACTIVITIES & ACHIEVEMENTS
• Actively participated in cultural activities, also got First Prize in doubles caroms competition organized
by CGI.
• Active member in CGI Sparsh team.
• Organized Internal CGI volleyball tournament.
PERSONAL DETAILS
Name Ravi Chandra Nagendla
Father’s Name Pullaiah N
Date Of Birth 24-May-1987
Nationality Indian
Passport No. J7867072 Valid up to - 09/09/2021

6. 2 SAS Hyderabad CGI 2 Weeks
3 Data stage Hyderabad CGI 7 days
4 PEGA Hyderabad CGI 1 Month
EDUCATION
Qualification College/ University Year %
MCA Sri Venkateshwara College of Engineering and Technology. 2010 83%
EXTRA CURRICULAR ACTIVITIES & ACHIEVEMENTS
• Actively participated in cultural activities, also got First Prize in doubles caroms competition organized
by CGI.
• Active member in CGI Sparsh team.
• Organized Internal CGI volleyball tournament.
PERSONAL DETAILS
Name Ravi Chandra Nagendla
Father’s Name Pullaiah N
Date Of Birth 24-May-1987
Nationality Indian
Passport No. J7867072 Valid up to - 09/09/2021