John Reynolds has over 25 years of experience in IT support across various industries. He has extensive skills in Windows server and desktop administration, virtualization, mobile device management, and enterprise software including Microsoft, Citrix, and SQL. His most recent role was as a Senior IT Technician at Comcast where he provided outstanding internal customer support and led various projects such as OS upgrades and printer migrations. He holds ITIL Foundation certification and previously held MCSE and CCNA certifications.

1. John Reynolds 837 Bell Flower Lane, Bolingbrook, IL 60440
(708) 508-6724
jreynolds61@yahoo.com
SKILLS
Windows Server 2012, 2008, 2003, 2000, NT, Active Directory
Server and virtual server administration
Monitoring and documentation of servers and networks
Enterprise backups and platform systems support
Desktop & laptop support of Windows 10, 8, 7, XP
Mobile device support of Apple iPhones, iPads, Blackberry, tablets
Communicate effectively with all levels from executives to support personnel
Exceed in variety of roles & companies from internal support to billable client projects
Experience with SCCM, Virtual Machines, VDI, SQL, Oracle, Cisco, VPN, VOIP, SMS,
Citrix, imaging, firewalls
ITEL Foundation certification. Former MCSE and CCNA.
PROFESSIONAL EXPERIENCE
Comcast, Sr. IT Technician; January 2012
Support computer hardware and software in mixed environment of call centers, office
support staff, technical areas, dispatch, engineers, and executives
Consistently provide outstanding internal customer service
Exceed in documentation sharing setup and issue resolution steps
Good understanding of business from support experience in multiple offices
Utilize SCCM to reimage desktops and laptops and distribute software
Major projects included upgrades from XP to Windows 7, and migration of Cisco soft
phones to Avaya hard phones, payment center printer migration from dot matrix to
thermal printer
Administration of network printers on virtual print servers, reduced number of desktop
printers to consolidate network printing to Canon multi-function devices
iPhone and iPad support, mobile device administration through Airwatch administration
Apex, Unisys, Dell; Dell Hardware Technician; February 2011 to January 2012
DCSE (Dell Certified System Engineer). Equivalent knowledge of A+ certification
Chicago area repair of Dell desktops and laptops under warranty for consumers and
businesses. Repairs replaced included motherboard, lcd, memory, cpu, drives
Insource; Unisys; Unilever; Consultant; June 2010 & January 2011
Consultant on short term projects on client billable basis. Utilized script files to move
user data files and confirm user configuration and application settings like Outlook,
system settings, printers. Setup new computers at end user desk locations.
Allstate; Direct Sales Professional; 2009 to 2010
Sales of auto and property insurance in call center environment
Washington Mutual; Loan Consultant; 2006 to 2008
Sales of residential mortgage loans. Collapse of company & market facilitated a change

2. Peters & Associates; Senior Consultant; 2004 to 2005
Microsoft Gold Certified Partner
Consulting engagements involving Microsoft server & desktop systems, Windows 2003,
Exchange 2003, SMS, Blackberry, backups, anti-virus & anti-spam solutions
Performed installations, hardware & software problem resolution, project implementation
Provided help desk phone support for clients paying for on call support
Laid off due to business slow down
RL Canning; 2003 to 2004
Lead technical role on servers and e-mail migration project for Chicago Housing
Authority. Migration from NT 4.0 and Exchange 5.5 to Windows 2003 Active Directory,
Exchange 2003, including Microsoft cluster & HP SAN technology
Produced technical documents for IT administrative staff and end users
Personally requested by client to provide additional support after project conclusion
Unisys; Consultant II; 1999 to 2002
Client engagements included network and Microsoft software support and administration
Involved in support, design, pre-sales, proposals, presentations, administration &
migrations of Windows 2000 Active Directory & desktop implementation projects
Message system migration from HP OpenMail to Exchange on Windows 2000 clustering
Lead Microsoft technical role in network and workstation migration project from
Netware/Windows 3.1/GroupWise to Windows NT 4.0/Exchange/SMS
Laid off due to Chicago area office reduction
MCI Worldcom; Network Administrator; 1997 to 1999
Provided sole network and workstation support for 100 user site
Support of Compaq server hardware and software along with desktops
Performed network and workstation migrations from OS/2 to Microsoft Windows NT 4.0
Laid off due to support staff relocation
Vanstar; Network Systems Engineer; 1996 to 1997
Supervised & performed client support for Motorola helpdesk
Helpdesk support of approximately 900 customers in five locations
Given task to supervised twelve system engineers located in four campus locations
Processed and presented weekly and monthly helpdesk performance statistics
Budget Rent a Car; LAN/PC Analyst; 1995 to 1996
Responsible for all desktop computer support for corporate headquarters
Software support of Microsoft Windows 3.x, Windows 95, Office, and Mail
Hardware support of workstations and peripherals for over 500 clients
Managed two part time college students to assist with support tasks
Arthur Andersen & Co; Senior Analyst and PC Support; 1990 to 1994
First full time job out of college. Started as part-time filing tax law documents
Responsibilities included general accounting tasks
Became interested in computer support with introduction of Microsoft Windows 3.1
Provided first level support & assisted with Microsoft applications and Lotus Notes
EDUCATION
Graduated Roosevelt University with Bachelor of Science in Business Administration,
May 1990