Desktop systems specialist familiar with training, documentation, and support issues. Experience serving non-profits and the arts, where budget-conscious solutions toward organizational goals are a high priority.

1. J. DANIEL OBLAK http://linkedin.com/in/jdoblak http://scribd.com/dan_oblak
6847 Minnow Drive Mobile: 317-345-7006
Indianapolis, IN 46237 jdoblak@gmail.com
SUMMARY
Desktop Systems Specialist highly skilled in providing technical support in local, distributed and remote-access
environments. Known as a true business partner who creates useable and budget-conscious solutions that meet
organizational goals. Possesses strengths in training, documentation, and developing innovative solutions.
TECHNICAL SKILLS
Multiple Desktop Platforms MacOS 9 / 10.x, Windows 98 / NT4 / 2000 / XP / Vista, Ubuntu Linux
Business Applications Microsoft Office, OpenOffice, Adobe Acrobat, AppleWorks, FileMaker Pro
Design Software Adobe Creative Suite, GIMPshop, GraphicConverter, Audacity
Telephony / VOIP Cisco CallManager with Unified Messaging, Nortel Option 61c, Lucent Definity
Web Design / CMS HTML, WordPress, Joomla, phpBB, FTP, RSS
Remote Access and Support Citrix, Cisco VPN, VNC, TeamViewer, YuuGuu, DimDim, Remote Desktop
Live Conferencing Cisco MeetingPlace, Microsoft LiveMeeting, Skype, instant messaging
Audio / Video Nonlinear editing, live audio staging, podcasting
PROFESSIONAL EXPERIENCE
NATIONAL COLLEGIATE ATHLETIC ASSOCIATION (NCAA), Indianapolis, IN 2001 – 2010
Technical Coordinator
Provided first-line technical support for 550 users via web-based help desk tickets, phone, and after hours escalated
issues. Remote access support via Citrix, Cisco VPN, dial-up, and Exchange / Outlook Web Access for both standard
operations and disaster management.
TECHNICAL SUPPORT
 Primary Support Technician for MacOS; installed and supported Parallels Desktop virtualization and Adobe
Creative Suites.
 Handled MAC (Moves / Adds / Changes) and troubleshooting in wire closets including both punch-down and Cat5.
 Phone system administrator for traditional PBX and voice mail system.
 Migrated and updated users to Macintosh 9/X, Windows 2000/XP/Vista, Microsoft Office 98/2000/XP/2003/2007.
 Webconference and Videoconference client support with WebEx, PlaceWare, Microsoft LiveMeeting, Cisco
MeetingPlace, CUPC (Cisco Unified Personal Communicator).
 Set up and supported IT needs at tradeshows and sporting events; included remote office and interactive kiosks in
both secure and public settings. Included NCAA Annual Convention, 2003 - 2010, NCAA College World Series,
2004 - 2009; NCAA Men's / Women's Basketball, Men's Baseball Selections, 2004 - 2010
PROJECT DEVELOPMENT
 Documented PBX features and assisted configuration and training for 550 end users for Cisco VOIP migration at 4
facilities in D.C., N.Y. & IN.
 Launched first official organizational blog and podcast with iTunes integration at DoubleAZone.com that promoted
community mission to a new audience. Customized environment, theme, graphics, and live podcast player.
Provided training and technical support over several years.
 Led staff intranet initiative to standardize information sharing, reduce paper waste and duplicated effort. Provided
FrontPage training to other departments. Assisted migration of content to new SharePoint site.
 Authored 'EZGuides' concept of highly-illustrated, limited-length user documentation, reducing support call traffic
and increasing user satisfaction.
 Conceptualized new procedure for temporarily elevated privilege with a custom Active Directory group, reducing
turn-around for software installs.

2. J. DANIEL OBLAK PAGE TWO
AT-A-GLANCE (acquired by Mead in 1999), Indianapolis, IN 1997 – 2001
Technical Support Staff
Provided general desktop user support for 350 local and field users; included support on Microsoft Office suite, Lotus
Notes, AOL, network printing, remote access on Macintosh and Windows.
 Handled telecommunications support and administration on Lucent Intuity Audix and Definity Audix phone system.
 VTel videoconference system management, audio-visual support, multimedia authoring.
 Supported web-enabled applications for PalmOS access to help desk, asset database, knowledgebase.
AQUENT (formerly Artisan Staffing, MacStaffing), Indianapolis, IN 1997 – 1998
Technical Support Staff
 Served as Field Technician at an Authorized Apple Repair Center.
 Troubleshot and repaired Macintosh and Windows systems.
 Handled Network maintenance (ethernet, TCP/IP, AppleTalk).
WASHINGTON TOWNSHIP, Dayton, OH 1995 – 1997
Information Systems Coordinator, Webmaster
Provided technical support for for 150 Users. Trained users on systems and software. Made recommendations for
hardware and software purchases.
 Documented installed hardware and software to ensure license compliance.
 Planned and implemented ethernet networks at 3 locations.
 Launched WashingtonTwp.org and implemented staff email accounts.
APPLE COMPUTER, INC., Cupertino, CA 1995 – 2001
Apple Power Rep; seasonal
 Represented manufacturer in IN and OH retail environments for ‘Apple Demo Days’.
 Demonstrated latest products to Sales staff and consumers at Best Buy, Circuit City and CompUSA.
 Conducted question-and-answer sessions for enterprise, small business, home consumers.
 Maintained rapport with host store management to foster feedback and grow retail presence.
 Performed installations and maintenance.
PROFESSIONAL TRAINING
 Cisco Unified Presence Server, 2008
 Installing and Configuring Windows Vista, 2007
 Creating, Maintaining, and Developing a Diverse Workforce, 2007
 Cisco Unified Communications System Adminstrator (USCAE), 2006
 Cisco Call Manager Basic Administration (CMBA), 2006
 Adobe: Total Publishing, 2000
 Lucent Definity Administrator Training BTC158H, Chicago, IL, 1999
 'Publishing Solutions' - Adobe Seminar, 1997
EDUCATION
 AS, Computer Information Systems, Ambassador University, Big Sandy, TX, 1991
ORGANIZATIONS / AFFILIATIONS
 Manager, MacIndy.net Business-to-Business Directory, founded 1997
 Participant, Mac Managers, 1999-2010
 Member, ApplePickers Macintosh User Group and Internet Only Macintosh Users Group, 1997-2010
 Volunteer Webmaster, Indiana Ballet Company & Russian Ballet Academy of Indiana, 2007-2010