Donald Meagher is seeking a position as an SCCM administrator or in a role utilizing his customer service and troubleshooting skills. He has over 20 years of experience in technical support, training, and administration roles. His background includes experience deploying images and software via SCCM, resolving hardware and software issues, and training technicians. He holds certifications in MCSE, A+, and Cisco networking and aims to use his well-rounded skill set to maintain a high-performing IT infrastructure.

1. Donald Meagher
736 Newport
Island Lake, IL 60042-9557
donmeagher@comcast.net
Daytime Phone: 847-865-3053
Cell Phone 847-346-9777
OBJECTIVE : Looking for a position in a company where I can be part of a SCCM team Installing,
administering, maintaining and troubleshooting your SCCM Infrastructure, deploying Image, patches and
packages. Or a position where I can use my customer interaction skills and troubleshooting abilities to maintain
a high level of customer satisfaction.
EXPERIENCE
07/2016 – Current
Apex Systems contractor at United Airlines
Level 3 Technical Support to World Wide airport locations, corporate offices and some travel agencies.
Responsible for resolving issues escalated by Level 2 on site technicians. Troubleshoot and repair issues with
Imaging machines via Pixie and boot media, software deployment via SCCM 2007 and 2012. Also resolve
issues with Zebra printers and Okidata printers used for bag tags, boarding passes and messages. Used various
tools such as APS (Airline Print Solutions) , Attachmate for as400 and Ibm mainframe sessions and Infoblocks
to reserve ipaddresses, create and edit hostnames for dhcp and dns.
3/2016 – 6/2016
WiPro contractor at Abbott Labs
Developing and deploying Windows 7 images to end user Desktops using custom deployment method called
CAGI, including quarterly updates to the image and post installation of programs.
4/2015 – 3/2016
Insight Global Contract at Abbvie Pharmaceuticals - Software test and Image Engineer
EUC end user computing. Software test and Image Engineer. Primary duties include level 2 and level 3
troubleshootin and customer support. Testing and setting up software in SIS (software installation system) and
SMP (Symantec Management Platform). Recently finished updating global image and deployment system for
approximately 35,000 users world wide. Currently involved testing and determining what scripts need to be
changed/updated to work with Windows 10. Currently developing new Windows 10 image for deployment.
7/2012-3/2015 Atos Corporation. - SCCM Administrator
Responsibilities included SCCM Administrator. Primary duties are developing and deploying Windows 7
images to end user Desktops, including quarterly updates to the image, creating and deploying Critical and
Security patches to desktop and laptops, developing and deploying software packages to end users using SCCM
2007 and SCCM 2012. Creating documentation for new and existing processes. Perform Monthly maintenance
to SCCM collection and clients. Assist in deploying and configuring new SCCM child servers. Updated end
user environment to Office 2010, IE10, W7 SP1, Office 2010 SP2, including developing deployment strategies,
methods and testing before deployment.

2. 7/2008-7/2012 RustOleum Corporation – Client Services
Responsibilities included end to end desk top support. Fix and perform root cause analysis on daily issues with
end user computers. Maintained Overhead projector inventory, set up and repaired projectors as required for
end users. Responsible for setting up video conferencing for executive meetings. Manage lease swap
equipment, coordinate ordering and replacement of end users desktop and laptop equipment. Evaluate and
recommend replacement models. Designed, built and implemented Imaging solution (MDT) and SCCM
2007for lease swap. Travelled as needed to remote sites, Canada, West Virginia, and Wisconsin to implement
new equipment. Assisted with back-up solution, changing and rotating tapes on and off site. Implemented
companywide upgrade from Office XP to Office 2007, including packaging Office 2007 for deployment,
implemented site by site deployment coordinated with scheduled training by 3rd party vendor for end user
community. Also assisted with new server builds as needed.
10/2005 – 03/2008 ValComm Executive Support at WWGrainger Corporate Headquarters
Started doing basic desktop support of 2500 users, repairing desktop software and hardware issues. Working on
Compaq/HP desktops and laptops, and a wide variety of PDA’s including Mobile 2003 to mobile 5 devices.
Promoted after 3 months to Executive support, Working exclusively with 134 Executives and their Admins.
Later assigned specifically to the executive suite to take responsibility for the Sr. executive level staff.
Responsible for setting and implementing the upgrade of all executive level personnel from W2K to WXP. Also
responsible for tracking and reporting of exec support service calls to ValComm and Grainger SR staff.
Responsible for maintaining an inventory of replacement and upgrade equipment. Responsible for setting up
and maintaining Overhead projectors as needed. While at Grainger I obtained certifications on Windows Mobile
5 and 6 devices, and was directly responsible for setting up users and devices on Intellisync GMS Mobile
server.
02/2005 – 07/2005 TEK Systems McGaw Park Contractor at Cardinal Health - Computer Repair Technician
Diagnose, repair and replace parts on various Dell and Compaq laptop and desktop machines. Received
equipment on a daily basis from Pharmacy locations across the United States, repair, reimage and Fed Ex the
equipment back to the Pharmacy. Work special roll out assignment of Laptops to new users and departments
within Cardinal Health.
03/2004 – 02/2005 Hallmark I.T. Arlington Heights Contractor at Motorola. - Computer Repair Technician
Responsibilities included but not limited to: Break fix team. Diagnose, repair and replace parts on various Dell
laptop and desktop machines including Cpi, Cpx, Gxi, C400/500, C600, D600 and many others. Within the first
month was promoted to desk side support where my responsibilities include software troubleshooting and repair
of MS office suite of products including Outlook and Visio. Re imaging of old machines, installation of new
machines, installation and repair of wireless connections and VPN. We currently use remedy call tracking for
service requests and net meeting for remote repairs of user’s machines.
07/2003 – 09/2003 Sears Hardware Wauconda Illinois Assistant Store Manager
Responsibilities included scheduling employees work hours, evaluating employee performance, resolving
employee issues and making sure store was in compliance with operating procedures established from Head
Quarters. Cleaned stockroom and store for inventory preparation.

3. 11/1999 – 10/2002 Zurich Life USA Long Grove / Schaumburg Illinois - LAN Ops Technician
LAN Ops Technician Take incoming service calls from outside agents and internal employees to assist them
with various software and hardware related issues. Provide support for a multi platform environment of Novell
4.11, Windows 95, 98 and NT4.0. Resolved problems from installation of software to configuration of computer
and Internet connection. Responsible for resolution and follow up of calls. Also responsible for setting up
mainframe RACF access and security for new users, and assist some desktop users resolve configuration and
access problems. Provide some level 2-desk side assistance to internal users. Completed my MCSE and
attended CCNA training and assisted in supporting Cisco 1900 and 2500 series routers and switches. Promoted
to Lan Ops technician where Responsibilities include but are not limited to, setting up new user accounts in a
multi platform environment of Windows 98, N.T., Windows 2000, XP and Novell. Deleting old user accounts,
Mapping network drives and connections based on groups and or Individuals rights. Responsible for supporting
remote users via VPN, PC Anywhere, and Cisco RAS connections. Also responsible for tape backup of 200+
servers and the SAN using CA arc serve and back-up exec Software including setting up back up jobs, ordering
tapes to and from off site storage and recovering files from tapes. Also involved setting up maintaining and
optimizing new servers using Windows 2000 and Compaq start up tools. Heavily involved pre-staging and
moving 100+ servers and over 1200 desktop P.C.s to new Company location.
2/1998 - 7/1999 Dynapace Corporation Arlington Hts. Ill - Technical Instructor.
Responsible for training technicians on the maintenance and repair of conveyor systems. Duties included course
design, developing the course materials, and selecting proper training methods. Also developed a new course on
software training, including PLC, control panel and motor controller. Software course included communication
protocol, basic programming functions and troubleshooting programs.
6/1996 - 12/1998 Siemens Corporation Elk Grove Village Ill - Technical Instructor.
Responsible for training customers and technicians on the maintenance and repair of surface mount equipment.
Duties also included the selection of proper training methods and development of course materials including
lesson plans and Instructors guides.
11/1994 - 6/1996 Fuji America Corporation. Vernon Hills Ill - Technical Instructor
Responsible for training customers and technicians on the maintenance and repair of surface mount equipment.
Duties also included the development of course materials, including lesson plans and Instructors guides, and
selecting proper training methods.
7/1990 - 11/1994 Bell & Howell Phillipsburg. Skokie Ill - Technical Instructor
Responsible for training technicians on mail processing equipment, folders, postage meters, and customer
interaction skills. Duties included developing and maintaining lesson plans, exams training aids and parts
inventory. Very involved with factory developing needs analysis and task list for new products. Attended
Technical Instructors Institute 1, 4, and 6, which covered classroom dynamics, course design and supervisory
skills.
06/1989 – 06/1990 Gestetner Corporation Lead Copier Technician-Troubleshooter
Responsibilities include but not limited to maintaining service standards for the Chicago North territory.
Responsible for handling all calls escalated by junior technicians and resolving problems no one else could
repair satisfactorily. Also responsible for customer satisfaction and responsible for training all area technicians
on new products as they L came out. Received Technician of the Year award from the President and Vice
President of Gestetner.

4. 09/1984 – 04/1989 Westminster Office Machines Lead Copier Technician-Troubleshooter
Responsibilities include but not limited to maintaining service standards for the Chicago North territory.
Responsible for handling all calls escalated by junior technicians and resolving problems no one else could
repair satisfactorily. Also responsible for customer satisfaction and responsible for training all area technicians
on new products as they came out. Received Employee of the Month award from the President and Vice
President of Westminster. Was promoted to Copier Service Supervisor where my responsibilities included
Hiring Technicians and evaluating performance, writing job descriptions, maintaining parts, supplies and
warranty information. Was responsible for a team of 5 Technicians. Reported directly to the two owners of the
company.
03/1982 – 08/1984 Specialty Office Systems Lead Copier Technician-Troubleshooter
Responsibilities include but not limited to maintaining service standards for the Chicago North territory.
Responsible for handling all calls escalated by junior technicians and resolving problems no one else could
repair satisfactorily. Also responsible for customer satisfaction and responsible for training all area technicians
on new products as they came out.
09/1997 – 02/1982 Kee Business Systems lead Copier Technician-Troubleshooter
Responsibilities include but not limited to maintaining service standards for the Chicago North territory.
Responsible for handling all calls escalated by junior technicians and resolving problems no one else could
repair satisfactorily. Also responsible for customer satisfaction and responsible for training all area technicians
on new products as they came out.

5. EDUCATION
11/2000 GLOBAL KNOWLEDGE CORPORATION US-ILL-Schaumburg
Interconnecting Cisco Network Devices
Attended ICND from 11-6-200 to 11-10-2000. Topics covered included configuration of routers and switches in
a multi protocol environment, setting up access lists, configuring routes with RIP and IGRP, setting up VLANS,
interconnecting networks with IP, and Identifying the components and functions of the OSI model. Completed
20 hands on labs starting with setting up and configuring a 1900 switch and a 2500 router and ending with
ISDN and frame relay connectivity.
9/1999 MICROHARD TECHNOLOGIES US-Ill-Schaumburg
M.C.S.E. WITH A+ Certification
Attended MCSE with A+ certification class from 8-2-99 to 9-9-99. Topics included Networking Essentials,
Workstation, Server, and Server in the enterprise, TCP/IP, and IIS. Currently hold MCP, MCP+I and MCSE
certifications.
8/1991 TECHNICAL INSTRUCTORS INSTITUTE Wisconsin-University of Wisconsin Eau Claire Campus
Attended Technical Instructors Institute 1, 4, 6. Topics covered included teaching adult learners and how their
requirements differ from young learners, making training aids, classroom instruction techniques and styles,
course design, test writing, and the instructor as a supervisor.
SKILLS
Skill Name Skill Level Last Used Experience
Troubleshooting electrical and mechanical. Expert Currently used 23 years
Training electrical, mechanical and customer skill Expert Currently used 13 years
MCSE with A+ Intermediate Currently used 6 years
SCCM Administrator Intermediate Currently used 5 years
REFERENCES
Available upon request
ADDITIONAL INFORMATION
My background in troubleshooting, training and customer interaction skills give me a unique talent that can be
applied in a wide variety of situations. That coupled with my MCSE, A+ and ICND makes me a great choice to
install administer, maintain and troubleshoot your network.

6. EDUCATION
11/2000 GLOBAL KNOWLEDGE CORPORATION US-ILL-Schaumburg
Interconnecting Cisco Network Devices
Attended ICND from 11-6-200 to 11-10-2000. Topics covered included configuration of routers and switches in
a multi protocol environment, setting up access lists, configuring routes with RIP and IGRP, setting up VLANS,
interconnecting networks with IP, and Identifying the components and functions of the OSI model. Completed
20 hands on labs starting with setting up and configuring a 1900 switch and a 2500 router and ending with
ISDN and frame relay connectivity.
9/1999 MICROHARD TECHNOLOGIES US-Ill-Schaumburg
M.C.S.E. WITH A+ Certification
Attended MCSE with A+ certification class from 8-2-99 to 9-9-99. Topics included Networking Essentials,
Workstation, Server, and Server in the enterprise, TCP/IP, and IIS. Currently hold MCP, MCP+I and MCSE
certifications.
8/1991 TECHNICAL INSTRUCTORS INSTITUTE Wisconsin-University of Wisconsin Eau Claire Campus
Attended Technical Instructors Institute 1, 4, 6. Topics covered included teaching adult learners and how their
requirements differ from young learners, making training aids, classroom instruction techniques and styles,
course design, test writing, and the instructor as a supervisor.
SKILLS
Skill Name Skill Level Last Used Experience
Troubleshooting electrical and mechanical. Expert Currently used 23 years
Training electrical, mechanical and customer skill Expert Currently used 13 years
MCSE with A+ Intermediate Currently used 6 years
SCCM Administrator Intermediate Currently used 5 years
REFERENCES
Available upon request
ADDITIONAL INFORMATION
My background in troubleshooting, training and customer interaction skills give me a unique talent that can be
applied in a wide variety of situations. That coupled with my MCSE, A+ and ICND makes me a great choice to
install administer, maintain and troubleshoot your network.