This document provides a summary of Nicolaus Galanffy's qualifications, education, skills, and work experience. It highlights over 10 years of experience in Windows network administration and security certifications like CCNA, MCSA, and Network+. Recent work experience includes roles as a Senior Desktop Support Engineer at eLoyalty and a Tier 2 NOC Engineer at Cisco, where responsibilities included responding to support tickets, troubleshooting issues, and documenting resolutions. Education includes general studies and computer science courses. Open availability and references are provided upon request.

1. NICOLAUS GALANFFY
nic.galanffy@icloud.com
208 South Pennsylvania St.
720.396.0425
OBJECTIVES
Utilize and expand my qualifications which include over 10yrs of Windows Network Administration;
CCNA, MCSA, Network+, CVOICE, & Altiris designations; detailed knowledge of networking tools,
technologies and best practices. This also includes 4 years of successful experience in the creation and
deployment of solutions protecting networks, working with virtualization both as a lab technician and as a
lead tech for implementing virtualized environments for diverse companies and organizations.
EDUCATION
ACC Austin Tx
San Jose College
CVCC Alabama
General studies and computer science
SKILLS
MCSA, MCDST, CCNA, CVOICE, Network+, A+, Altiris
EXPERIENCE
eLoyalty a Co. of Teletech | 6500 River Place Blvd. Austin, TX
Sr. Desktop Support Engineer July 10, 2013 – June 4th
, 2015
 Effectively respond to tickets within 3 separate queues
 Successfully created imaging solutions to include WDS 2012 and SCCM 2012 R2
 Professionally work with and support 400+ internal eLoyalty employees and contractors
 Effectively troubleshoot all desktop related issues and softphone related issues
 Create internal employee AD, Exchange and CUCM accounts
 Consistently troubleshoot connectivity issues with cisco anyconnect vpn
 Clearly wrote documentation to assist employees with common issues
 Effectively troubleshoot Outlook connectivity and profile issues
 Utilized virtualization for remote emergency system outage issues
 Utilized virtualization for assisting the GSC group with monitoring and capturing log files
References: Glen Jacobsen (glenjacobsen@teletech.com)
Adrien Ngbwa (adrien_ngbwa@eloyalty.com)

2. Open for relocation opportunities, Willing to travel and References available upon request
NICOLAUSGALANFFY
Cisco | 9500 Amberglen Blvd Austin, TX
Tier 2 NOC Engineer October 17, 2012 – Currently employed
 Effectively respond to P2 & P3 monitoring alerts according to SLA
 Clearly identify root cause of incidents related to VOIP and Multimedia Streams
 Professionally work with customers and other internal ROS engineers to quickly resolve outages
 Effectively troubleshoot in depth telepresence issues due to network (LAN) and circuit (WAN)
 Effective troubleshooting and remediation of network related incidents (LAN and WAN)
 Consistently troubleshoot connectivity issues with cisco routers, switches and endpoints
 Consistently assist customers with conference connectivity issues & scheduling
 Effectively work with proactive monitoring systems
 Clearly document analysis, along with the steps taken for resolution
Xtreme Power | 1120 Goforth Rd. Kyle, TX
Network Administrator April - September, 2012
 Troubleshoot and resolve all network related issues
 Efficiently configured & deployed Cisco routers and switches
 Successfully deployed and troubleshot Cisco wireless access points
 Migrated network infrastructure for manufacturing plant to include fiber & ethernet
 Configured and proactively monitored the network using various tools
 Planned and designed new network topology and infrastructure
 Maintained Cisco network device configurations and updated documentation appropriately
 Successfully migrated and configured Cisco routers and switches
 Successfully configured IPSEC Site-to-Site tunnels to include NAT and IP transformations
 Secured traffic with basic to complex Access Control Lists
 Build and maintain virtual machines within ESX, VMware and Fusion
 Provide excellent technical support for all business related IT functions

3. Open for relocation opportunities, Willing to travel and References available upon request
NICOLAUSGALANFFY
TekSystems | 12331 Riata Trace Parkway Austin, TX
Level II Support Specialist | DR Horton April 2004 – July 2004
Level III Support Engineer | Sunpower August 2011 - September 2011
Level III Support Analyst | Dimensional Fund Advisors October 2011 - December 2011
Level II Network Engineer | EZCorp January 2012 – April 2012
 Provided excellent technical support as a contractor
 Assisted with configuring, monitoring and troubleshooting Site-to-Site VPN’s
 Configured wireless devices with security to work with VPN connectivity
 Configured and monitored Cisco routers and switches
 Successfully maintained daily business functionality by resolving all LAN & PC issues including
connectivity, printing, access to file shares, email, phone and mobile connectivity
 Monitored EZcorp’s network infrastructure utilizing SolarWinds snmp technology
 Efficiently configured & deployed both workstations and servers
 Pro-actively upgraded and replaced PC components & network equipment
 Efficiently managed inventory and managed orders for equipment as required
 Effectively interfaced with other departments, personnel, and business contacts to resolution
 Participated in departmental projects according to schedule
 Successfully performed miscellaneous duties as required by IS management by thinking outside
of the box
Pivot Networks | 3410 Far West Blvd. Suite 350 Austin, TX
IT Consulting Engineer March 2003 – October 2005
IT Service Manager February 2009 – August 2011
 Effectively supported 100+ businesses both remotely and onsite as a lead consultant
 Efficiently managed monitoring, scheduled updates, maintenance and secure remote access
 Successfully worked in a team environment on Exchange 2000/2003/2007 migrations
 Successfully migrated business systems to Windows XP/7 in a team environment
 Effectively implemented and resolved all networking issues for Pivot clients including LAN,
WAN & Wireless issues as well as enhancing security protocols for their businesses
respectively
 Effectively worked with Pivot Sales reps by consulting clients on the latest technologies to
provide stable and vendor supported environments
 Successfully built and manage virtual “private cloud” environments utilizing P2V concepts
and custom configurations
 Resolved all technical issues involved with small to midsize business information systems
 Provided excellent support for Pivot clients within diverse OS Platforms

4. Open for relocation opportunities, Willing to travel and References available upon request
NICOLAUSGALANFFY
Surgient | 8303 North MoPac Expressway Austin, TX
Sr. Level II Support Engineer October 2007 – February 2009
 Provided excellent technical and superb customer service as a technical support engineer
 Quickly adapted to workflow and became lead lab engineer for support team
 Successfully worked with clients on building custom vm’s for multi-server/cluster envrionments
 Effectively troubleshot virtual machine functionality in hosted and onsite environments to include
20,000+ virtual machines running across a cluster of ESX servers within SAN storage
environments
 Provided clear and fact filled information to architects in regards to creating stable and efficient
virtual environments
 Worked directly with developers and test engineers to accommodate successful
implementations of Surgient within hosted and onsite environments
 Troubleshot enterprise virtual environments within an “elastic” hosted infrastructure provided by
Surgient using Surgient proprietary software running on multiple server platforms and different
Linux kernel revisions
 Troubleshoot Remote Connectivity to Hosted Virtual Machines (prior to the term “cloud”)
 Resolve issues with .vmdk, .vmx files and .vhd images
 Utilized tools such as ssh, winscp and telnet for moving and customizing virtual machines
 Work with Hyper-V, ESX Server, VMware Workstation & Server
 Assist with Data Center Network & Server Maintenance
 Implement and support MSVS/ESX/ESXi/NFS/CIFS/iSCSI
 Designed and managed the virtual lab environment
 Wrote up Test Track bug defects and software feature requests
Lutheran Social Services | 8305 Crosspark Dr. Austin, TX
Sr. Support Analyst March 2003 – October 2005
 Provided excellent inbound/outbound call support for LSSS employees
 Effectively worked with a support team maintaining network infrastructure
 Successfully performed a large XP rollout to multiple nursing homes throughout Texas and
Louisiana
 Assisted users both locally and remotely with installations, functionality issues and
business applications to resolution
 Provided quality training to end users on business application use

5. Open for relocation opportunities, Willing to travel and References available upon request
NICOLAUSGALANFFY
ROXIO | 455 El Camino Real Santa Clara, CA
Sr. Support Analyst October 2001 – August 2002
 Provided excellent inbound/outbound call center support for Roxio
 Effectively worked with a support team maintaining large call volumes supporting Roxio
applications
 Assisted users with installations, functionality issues and training to resolution
 Successfully supported users on all windows platforms (NT, 95, 98, 2000 & XP)
 Effectively assisted clients with repairing OS files using recovery console and various boot disk
methods
 Successfully resolved issues relating to buffer overrun/underrun errors and issues
WSGR | 650 Page Mill Rd. Palo Alto, CA
Level II Network Analyst April 2000 – July 2001
 Provided above average technical support for Attorneys, underwriters, document processors
and all other internal staff
 Successfully assisted clients with technical issues including network account access, shared
network printer access, document retrieval and miscellaneous networking issues including
connectivity and remote access
 Successfully assisted users with issues relating to business software implementations including
installation, configuration and use; applications included: Microsoft Office 97/2000, Outlook
98/2000, BCI, Interaction, I-manage and various other firm related programs
 Effectively administered user accounts on a NT/Novell server based platform and utilized
PC Anywhere as a valuable tool to assist users with software configuration and
troubleshooting system environments remotely

6. Open for relocation opportunities, Willing to travel and References available upon request
NICOLAUSGALANFFY
Hewlett Packard | 690 East Middlefield Rd. Mountain View, CA
Whitebox Test Engineer February 2000 – April 2000
 Quickly gained knowledge of key concepts as a White Box Tester
 Effectively utilized scripts to test several lines of HP desktop products
 Meticulously documented all issues in a structured bug report
Cisco Systems | 12515 Research Blvd. Bldg. 4 Austin, TX
Level II IT Support December 1999 – January 2000
 Provided exceptional support for Cisco technical writers
 Successfully utilized Symantec Ghost to image laptops and desktops
 Efficiently configured systems on the network, setup network printers and patched in ports on
switches for new and existing cubicle locations
 Effectively performed all aspects of system troubleshooting including hardware and OS support
in Windows 95/98/ME and NT 4.0 environments to resolution
 Assisted certified technicians with hardware support for laser printers