This resume is for Tariq Deen, who has over 10 years of experience in IT support roles. He is currently an Assistant Help Desk Manager at Related Companies, where he manages a help desk team, provides end user support, and performs system administration duties like backups and deployments. Prior to this role, he held help desk and IT administrator positions at other companies, where he provided technical support, set up networks and workstations, managed user accounts and performed troubleshooting. He has skills in areas like Windows, Mac OS, Office, Active Directory, and remote support tools.

1. TARIQ DEEN
77 Wood Lane Cellular (917) 731-5222
Valley Stream, New York, 11581 Tariq_Deen@yahoo.com
EDUCATION
Devry – Long Island, NY
B.A., Technical Management in Networking 2008
QUALIFICATION HIGHLIGHTS / SKILLS
 Win2000, XP, Vista, Windows7, Mac OSx
 MS Office Suite
 Project Management
 Exchange Management Console / Active Directory
 Industry Research and Analysis
 Networking / LAN
 SCCM Deployment
 System Administration / End-User Training
 Team Management
EXPERIENCE
Related Companies – New York, NY
Assistant Help Desk Manager 2011 – Present
 Manage and lead the help desk team ensuring all activities and duties are met.
 Coordinate training requirements of Help Desk personnel
 Provide corporate, executives end user support for computer hardware and software in Windows and Mac
 Create and manage tickets using Service –Now
 Create and manage tickets using HelpSTAR
 Create and maintain helpdesk documentations and job aids
 Manage MS Exchange & Active Directory by creating, terminating, and updating users’ accounts
 Perform system backups and recovery
 Provide remote support and troubleshooting using GotoAssist
 Site visits to install, setup workstations and printers
 Image new and old machines to deploy locally and remotely
 Deploy and provide support users with iPhones, iPads, Blackberries and Androids
Bartlett, McDonough & Monaghan, LLP – Mineola, NY
Help Desk Support 2011 – 2011
 Answer calls and create tickets for troubleshooting
 Scan expert transcript document into back-up server
 Use an OCR program to make transcript searchable
 Create medical records invoice number for support staff
 Duplicate medical records onto CD/DVDs for Attorney reviews
 Input payment when received into invoice system for medical records
 Create FedEx shipping labels for all out going packages
Laparkan Trading Limited – Brooklyn, NY
IT Administrator 2009 – 2010
 Documentation Specialist for all office location contacts, procedures, and service vendors
 Implement project to replace all old equipment, update IP address lists, and organizational charts
 Manage all network connections, TCP/IP configurations, routers, switches, VPN boxes
 Setup and troubleshoot all PCs, laptops, printers, Blackberries, iPhones, Office Phones and Multifunction units
 Change backup tapes and resolve user account issues on Unix system
 Setup and configure printers and perform monthly printer audits
 Configure account profile and email for new hires
 Review bills, invoices, contact vendors to dispute charges

2.  Manage research and ordering IT equipment and supplies for 10 office locations
 Contact vendors and renegotiate service contacts
Wimba – New York, NY
Technical Support 2007 – 2008
 Create and manage help desk tickets using Remedy ticketing system
 Perform hardware and software support and installation
 Address all internet based issues of internal employees via emails
 Administer and supervised Internet-based courses and assigned over Level 1 employees for training
 Create and edit documentations for installation and training manuals
 Provide maintenance, installation, and configuration of networks and workstations
 Provide client training relative to point of sale (POS) software
 Interact with other departments in creating procedural methods to solve technical issues
 Diagnose and resolve physical, data link, and network layer problems using Cisco IOS, Unix, Cisco TAC, Fluke
meters and Corning fiber meters
 Work with vendors, carries, and ISP personnel to resolve communication problems for SONET, DWDM, OC-48,
T3, T1, E1 and Metro Ethernet