1. Brandon Munter BMunter@Bellsouth.net
404-702-3828 www.linkedin.com/in/BrandonMunter
SUMMARY
Experienced, highly motivated, and interpersonal IT professional with over 15 years of
progressive experience in IT leadership and mid to high level technical support across a
variety of platforms and system infrastructures. Skills include…
• Network design and deployment
• Low voltage cable plant design
• Staff and Project Management
• Telephony administration and support
(Avaya, Modular Messaging, Unified
Messaging, LAN Fax programs)
• Hardware support (Computers, Servers,
printers, networking equipment, etc.)
• Budget management including large
scale capital planning
• Software support and administration
(Microsoft server and desktop OS,
Adobe, Apple, SCCM, Active Directory,
and many others)
PROFESSIONAL EXPERIENCE
Oliver Wyman, Atlanta, GA September 2015 – Present
Local Technology Coordinator
Responsible for supporting the IT Operations of an office of aviation industry
consultants and engineers in a Microsoft environment.
• Design and manage the installation of IT infrastructure expansions in the office.
• Resolve all IT related issues derived from Windows based computers/servers
• Procure and deploy all IT, A/V, and telephony equipment.
• Work directly with upper level management to determine the needs of the internal
colleagues and identify solutions to problems that might arise.
• Successfully managed the IT portion of our local office expansion.
• To date have met SLA’s at 100%
• Have received nothing but positive feedback from office leadership.

2. CH2M Hill, Atlanta, GA August 2002 – November 2014
(Fortune 250 Engineering Firm)
Remote Support Team / Project Site Team, March 2010 – November 2014
Responsible for supporting internal clients positioned all over the world. Resolved high level
computer, server, networking, and telephony issues in a Windows and Avaya environment.
Designed and implemented the IT infrastructure for project sites in remote environments.
• Handpicked to be one of 3 people designated to design and setup the firm’s project
sites across the US and Canada.
• Designed and managed the installation of cable plants in offices and project sites.
• Designed and setup project sites all of the US, in some area where there was little to
no infrastructure available.
• Remotely supported all of our internal customers in regards to all levels of IT
requests. Included Windows server issues, network issues, office wide outages,
telephony requests, and standard desktop support.
IT Operations Manager (Georgia), December 2005 – March 2010
Responsible for overseeing the Tier 2 IT operations for Georgia offices consisting of
over 1000 internal customers. Managed a staff of 10 IT technicians stationed in three
locations. In charge of managing the firm’s imaging fleet and making decisions on how
to right size these devices and streamline their support.
• Hired six technicians. This was a requirement due to company growth.
• Successfully managed the IT efforts of three large office relocations. This included
designing the networks and low voltage cable plants.
• Negotiated new support contract with HP and made sweeping changes involving
procurement of imaging devices that saved the firm over $100K per month.
• Cultivated relationships with our internal customers through good communication
and transparency that broke down “walls” that previously existed so that the actions
of our group were well understood.
• SLA’s were met at no less than 96% (monthly).
IT Support Technician, August 2002 – December 2005
Worked as local support technician providing 2nd
level of support to over 500 employee
customers. Supported all local hardware including printers, servers, and networking
equipment.
• Exceeded all SLA guideline requirements while supporting internal customers and
infrastructure.
• Helped to begin consolidating servers by implementing shared resource
environments utilizing VMWare
• Designed and managed the installation of cable plants in areas that allowed more
efficient use of our office space.

3. • Responsible for the tape backup system (Backup Exec / DoubleTake) and
implementing our disaster recovery plan.
BECA, Atlanta, GA August 2001 – August 2002
(IT Consulting Firm)
Technical Consultant
Worked as field consultant throughout Metro Atlanta providing 2nd
level IT support to a
variety of small to midsize businesses.
• Became HP, Dell, and Toshiba certified to do hardware warranty support.
• Learned to work in unfamiliar environments, providing a high level of support and
always resolving client issues to their satisfaction.
• Learned to support Novell and Lotus Notes environments.
ASHRAE, Atlanta, GA December 2000 – August 2001
(Nonprofit organization for heating and air professionals)
Helpdesk Analyst
Remotely supported internal customer with tier 1 support issues in a Windows
environment. Maintained office equipment and consumable inventory and managed
server backups.
Rapid Link, Marietta, GA May 1998 – December 2000
(Telecommunications Company)
Lead Desktop Support Technician
Managed the efforts of a newly formed tier 2 desktop support department in a Windows
95/98/NT environment.
EDUCATION
Studied Information Systems
University of West Georgia, Carrollton, Georgia
Studied Information Systems
Kennesaw State University, Kennesaw, Georgia