The document provides information on Michael G. Dean's work experience and skills. It summarizes that he has over 20 years of experience in computer repair, networking, and telecommunications work. He has held positions as a computer technician, IT support technician, and field service engineer for various companies. His skills include computer hardware and software, networking, and telecommunications systems.

1. MICHAEL G. DEAN
1220 S Quincy Ave, Tulsa, OK, 74120
SUMMARY
 Certified Computer Technician – Specialist / Field Service Engineer
 Proficient in test, repair, and configuring computer hardware and
applications.
 Knows practical applications for electronic theory, testing,
troubleshooting, and repairs to component level.
 Proven abilities in Microsoft Operating Systems and Cisco Networking
 Successful in solving Telecommunication issues in the Central Office.
 Networking Skills covers LAN Support, Configuration and Support of Routers, Switches
and Modems, Network Deployment and Support of End Users
SKILLS
 Oscilloscope
 Spectrum Analyzers
 Logic Analyzers
 Windows 8.1, 10 & Enterprise
 Windows 7 Enterprise
 Windows XP
 Server 2008 R2
 Linux
 Thick Client, Thin Client, Zero Client
 Software Applications and Packages
 Microsoft Office
 Outlook
 TL-1 (Telephony Comm. Platform)
 Active Directory
EXPERIENCE
4/2015 to present
Geeks On Site – Tulsa, OK
Computer Repair Technician
 Repair of computers at client’s home
 Software repair of Windows OS (XP, Vista, 7, 8, 10)
 Repair internet access devices
 Repair of connection issues, network, and internet issues
 Repair network issues in the home
 Repair and install printers

2.  Install OS on client’s computer

3. 5/2014 to 9/2014
ONEGas – Tulsa, Oklahoma
IT Support Technician
 Responsible for the physical moving of ONEGas users’ equipment from one location to
another
 Installed the users’ PCs, monitors, docking stations, and setting up Wi-Fi and Exchange
Mail on their cell phones and tablets
 User Migration from ONEOK domain to ONEGas domain
 Repaired issues with Outlook Mail, SharePoint, and remapping the shared network
drives on Thick, Thin, and Zero Clients
 Ensured that each user maintained all files, access, and policies after their migration.
8/2011 – 12/2011
Mansfield Oil Company - Gainesville, Georgia
Desktop Support Technician
 Responsible for imaging new laptops and desktop computers.
 Responsible for creating new users in the Active Directory, Windows Server 2008 and
2003 added new extensions to the Shoretel Shoreware Director and created Shore fax
and Zeta fax accounts
 Created Microsoft Exchange email accounts and maintain mail server clients
 Troubleshot Outlook and other desktop problems in Windows 7 32 and 64 bit
 Troubleshot Remote Desktop issues with remote users
 Installed various software packages and maintained network printers
2009 to 2016
Field Solutions - Oakwood, GA & Tulsa, OK
Computer Technician/Field Service Engineer
 Responsible for providing contract Computer Repair, Consulting, Installation and
Networking for a variety of clients (customers in the Northeast Atlanta section for
Georgia)
 Provided hardware and software repair/upgrading and troubleshooting of PC's,
software and printers for customers in the area.
 Assisted users with software issues over the phone who were experiencing problems
with hardware or software
 Solved problems by talking the customer through the application over the phone
 Provided backup data knowledge to client/customers for Windows Servers and
Windows Systems.
 Documented changes made to systems, servers and computers clearly with customers
 Experience in POS (Point of Sale) installation for major U.S. corporations around the
Northeast section of New York and worked various shifts and operating hours for
installations.
 Experience supervising and training of subordinate team members and clients on new
systems

4. 2003 to 2004
Brewer Oil Company, Ruidoso, New Mexico
Customer Service Representative (CSR)
 Cashier at Brewer’s Shell station
2001 to 2004
Graphics Microsystems, Inc. - Rockwell, Texas
Computer Technician
 Responsible for the repair and configuration of various computer systems to be used for
color control in the printing process
 Installed and configured Windows XP and Windows Server Operating Systems
1994 to 2001
Alcatel USA (now Alcatel - Lucent) - Plano, Texas
Field Service Engineer II/Field Service Technician/Electronic Technician/Test Technician
1. Responsible for providing on-site service of large telecom transport systems
2. Tested and repaired hardware expansions and software upgrades on live telecom
equipment
3. Set up and performed installations in multiple offices at Southwestern Bell
4. Tested and configured Microwave Digital Radios (QAM - Quadrature Amplitude
Modulation)
5. Acted as an Engineering Technician in the R&D of DSC T3 Cross-Connect Carrier
6. Ran tests and made repaired to component level assemblies for telecom switches,
cross-connects, radios, and SONET bi-ring system networks
7. Built a 30,000 port DEX CS 1033 from scratch using spare parts and my own wiring
CERTIFICATIONS
CompTIA A+ IT Technician #COMP001008801938
Cisco CCNA
EDUCATION
Richland College – Dallas, Texas
Associates of Applied Science in Engineering Technology
Lanier Technical College – Oakwood, GA
Associates of Applied Science in Computer Information Systems

5. Michael DeanResume – References
1. Carol (Rose) Inman
To Whom It May Concern:
Michael worked for me at Mansfield Oil for several months on a temporary
contract position. He did desktop support for us while other employees were
traveling to remote locations.
I was quite impressed with Michaels' work and his desire to satisfy the
customer’s needs. He was eager to learn and help out with whatever we needed.
I ended up extending Michael an additional 2 months because I was so
impressed with his work. He helped us out tremendously and if I had a longer
position I would have kept him on.
I can honestly say that any company that hires Michael in the future is getting a
great and hardworking employee.
Thanks and feel free to contact me for additional details at the below contact
information.
Carol Inman
Service Delivery Manager, Mansfield Oil
Cell: 404-791-1532
Email: rosece06@yahoo.com
2. Gary D Davis
Cisco Instructor
Computer Information Systems
Lanier Technical College
Email: gdavis@laniertech.edu
3. William Brody
Coworker at DSC, currently at Aerotek in Plano, Texas
Cell: 972-491-6896
4. Steve Kennedy
Coworker at Alcatel, currently at Motorola in Tampa, Florida
Cell: 727-637-2238