JasonRamey_Resume
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The document provides a summary of Jason Ramey's work experience and qualifications as a technically astute IT professional with over 9 years of experience providing help desk and level 1 system administrator support. He has experience coordinating special projects, executive and non-executive level support, and supporting a variety of applications and platforms. His most recent role was as a Senior IT Support Technician and Level 1 System Administrator at NexBank SSB where he provided 24/7 support across virtual desktops, servers, and domains.
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I feel my skills and experience are a great fit for Helpdesk technician .
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Sandy Klein
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JasonRamey_Resume
- 1. Jason Ramey 1297 West Secretariat Terrell, Texas 214.909.9145 Solid4r@aol.com SUMMARY Technically astute IT professional with over 9 years of experience providing help desk and level 1 system administrator support to corporate clients across diverse industries. Recognized for ability to coordinate special projects, executive and non-executive level support and support of a multitude of different applications and platforms. EXPERIENCE NexBank SSB, Dallas, TX November 2010-Present Sr. IT Support Technician Level 1 System Administrator • Provide local support for over 100 virtual desktop and servers • Manage 3 different domains with over 120 users • Provide 24 hours, 365 day support for all levels within the organization, with a primary focus on the executive management teams • Manage and perform weekly backups using Symantec backup exec • Perform weekly patch management for all desktops and servers using Lumension Endpoint Management • Troubleshoot network connectivity, network printers, Cisco phones and other user access issues • Manage and perform support for all company related cellphones including Apple, Blackberry and Windows phones • Manage the licensing programs for Adobe, Microsoft Office, Bloomberg • Assisted with the relocation of the primary data center 3 times over the last 2 years ORIX USA, Dallas, TX Dec 2004- October 2010 Sr. Desktop Support Engineer • Provide local and remote desktop support for corporate headquarters and 7 satellite locations with over 450 employees • Planned and managed the upgrade of 200 workstations to Windows XP • Assisted in requirements gathering and implementation of a Help Desk Support application • Assisted in the reduction of technical resolution turnaround time from two weeks to same day • Provided executive level support for Bloomberg Professional • Troubleshoot network connectivity, network printers and user access issues • Build and maintain computer systems and performed upgrades
- 2. • Manage and maintain company wide backup system • Blackberry Support • Created user accounts using Active Directory • Provided regional support using SMS to remote into users computers SAIC supporting the Environment Protection Agency, Dallas, TX Feb 2001-Nov 2004 Desktop Support • Provided desktop support and resolving issues in a timely manner • Setup new user workstations and managed the creation of all user ids using Active Directory • Handled all network and local printer support CERTIFICATIONS A+ Certified- January 2004 SUPPORT PROFICIENCIES Operating Systems: Windows 7/Vista/XP/2000/98, Apple IOS Software/ Tools: MS Office Suite 2000/2003/2007/2010, iManage, SalesLogix, Hyperion, Epicor, Wallstreet Office, McAfee Antivirus, Citrix, Norton Antivirus, Remedy, MKS Integrity, Bloomberg professional, VPN client, Active Directory, VMWare vSphere 4.1, Alloy, Navigator 6.0, Barracuda Email Archive, Jack Henry Banking, PayPlus, Cisco Unified Communications Manager, Symantec Backup Exec, Symantec Antivirus, Exchange Active Sync, Websense, Lumension Endpoint Management