This document is a resume for John R. Harvey, an operations management executive with over 10 years of experience in retail management. He has a proven track record of leading retail stores to meet and exceed sales targets through strategic planning, change management, inventory control, and an emphasis on customer service and employee development. His most recent role was as Store Manager for Fred's, Inc, where he consistently exceeded budgeted sales and spearheaded initiatives to reduce shrinkage and increase profits.

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JOHN R. HARVEY
Charlotte, NC 28215  (769) 220-3844  Harvey.john4@gmail.com
OPERATIONS MANAGEMENT EXECUTIVE
Operations Manager / Human Resources
Respected retail manager with experience leading retail establishments to meet and exceed company sales
targets and operations goals. Known for fostering environments where customer service is a priority.
Emphasis placed on training/development/team-building so that employees are both capable and motivated
to meet the demands of the job. Expertise in merchandising, freight processing, and change management.
Core competencies include:
 Strategic Business Planning
 Change Management
 Inventory Control/Merchandising
 Profit/Loss (P&L) Management
 Customer Service
 Recruiting/Staffing Initiatives
 Team Building/Leadership
 Training/Development
 Budget Control/Payroll Administration
 Communication/Conflict Resolution
PROFESSIONAL EXPERIENCE
FRED’S, INC., Mississippi
STORE MANAGER – Brandon/Jackson (2012 – Present)
Direct all operational activities of store with an annual volume of $2-2.5M according to corporate Operations
Policies and Procedures including implementation/control of store procedures, stock/inventory purchasing,
receiving, and control, monitor security of merchandise. Recruit, hire, train, develop, supervise, evaluate, and
administer payroll for a team of 8-10 staff and 2-4 managers. Motivate team to provide a high level of
customer service and to meet/exceed company sales targets and operations goals. Account for store profit/loss
and operate within corporate budgetary constraints. Interface and transact business with a variety of vendors.
Compile daily/weekly sales reports for district.
Selected accomplishments:
 Frequently exceed budgeted company sales targets by $1-3K per month.
 Orchestrate new store openings,coordinate project details with corporate team, hire team to build
fixtures/stock shelves, set up store bank accounts, contact vendors to plan special promotions, and
communicate with local community organizations to schedule Grand Opening events.
 Lead special district-wide inventory control projects, such as preparing store inventories for new
management, training staff to better track inventory in cases of poor management, educate teams in
the simplification of inventory processes for greater efficiency and accountability. (12-50 staff)
 Plan and oversee local fundraising promotions for organizations such as Children’s Miracle
Network, Police/Fire Departments, and Cheerleaders/Athletes.
 Decrease shrinkage by 1-5% and increase sales by 1-2% in all managed stores by vetting and
building teams responsive to customer needs and committed to company standards.

2. JOHN R. HARVEY Page Two
FRED’S, INC., Mississippi
ASSISTANT STORE MANAGER – Clinton/Brandon (2011 – 2012)
Assisted in the daily management and supervision of this discount retail store with an average monthly
income of $200K, first in its Clinton, MS location and then in its Brandon, MS location. Trained, scheduled,
and supervised staff. Processed freight and monitored $700K inventory, placing purchase orders as needed,
accepting/verifying new inventory and ensuring merchandise was correctly shelved/displayed. Counted cash
intake and prepared daily bank deposits valued at 7-10K USD. Trained/supervised staff, employed team-
building strategies, promoted a customer-focused environment, and addressed customer concerns/complaints
in a timely/friendly manner to ensure highest customer service standards.
Selected accomplishments:
 Oversaw and developed store-level corporate sales programs in conjunction with store manager.
ADDITIONAL EXPERIENCE
WALMART, Flowood, Mississippi
CASHIER (2010)
BASS PRO SHOP, Pearl, Mississippi
CUSTOMER SERVICE REPRESENTATIVE (2008 - 2010)
FRED’S, INC., Canton, Mississippi
CASHIER (2007 – 2009)
KROGER’S, INC., Flowood, Mississippi
FRONT-END SUPERVISOR (2004 – 2008)
EDUCATION & CREDENTIALS
HINDS COMMUNITY COLLEGE, COLLEGE OF BUSINESS (AACSB Accredited, Jackson,
Mississippi
Associate of Science in Physical Therapy (2010)