This resume is for Andrew Smith, who has over 15 years of experience in retail management roles including store manager positions at Payless Shoesource, Family Dollar, and Factory Card and Party Outlet. His expertise includes overseeing inventory, merchandising, recruiting, customer service, and team building. He is seeking a new opportunity in corporate sales, account management, business management, or organizational management to broaden his career.

1. ANDREW SMITH
914 Creek Oak Drive 585-403-6052
Murfreesboro, TN 37128 andrew_d_smith12@yahoo.com
Summary
Expertise includes overseeing inventory, merchandising, recruiting, conflict resolution, customer service, team
building and organizing multiple stores. I have a desire to broaden my scope of field into Corporate Sales,
Account Management, Business Management, and Organizational Management.
Skills
 Exceptional sales results
 Retail inventory management
 Conflict resolution
 Excellent recruiting and interviewing skills
Occupational History
Oct. 2007 – Present Payless Shoesource
Store Manager - Murfreesboro, TN
 Advanced leadership skills
 Strong communication abilities
 Accurate cash handling
 MS Office proficient
 Delivered excellent customer service by greeting, addressing inquiries and problem solving.
 Stocked and restocked inventory when shipments were received and reorganized sales floor.
 Directed and supervised employees engaged in sales, inventory and merchandising.
 Determined staff promotions and demotions, and terminated employees when necessary.
 Weekly one-on-one staff meetings on their prior week’s performance.
 Completed weekly schedules according to payroll policies.
 Review daily sales goals, reporting, and promotional planning.
 I was ranked number one in service via customer surveys for 6 straight months in a 24 store district at a
score of 100% for first year.
July 2007 - Oct. 2007 Family Dollar
Assistant Manager – Olean, NY
 Designed displays to make the store experience interactive and engaging.
 Arranged items in favorable positions and areas of the store for optimal sales.
 Upheld stock levels and proper pricing for multiple product lines.
 Established and maintained proper high traffic displays, resulting in increased sales.
 Maintained accurate receipt records, including counting cash drawers and making bank deposits.
Dec. 2002 – Apr. 2007 Factory Card and Party Outlet
Store Manager – Olean, NY
 Assisted in the recruiting and training of new staff and managers on operations for stores in the
region, extending into Baltimore, MD.
 Reorganized sales floor in accordance with the current merchandise floor plan.
 Directed and supervised employees engaged in sales, inventory and reconciling cash receipts.
 Completed weekly schedules according to payroll policies.
 Wrote order supply requests to replenish merchandise.
 Achieved average sales increase of 8.6%, exceeding the company average of 5%.
 Served on Damages Committee for coming up with the most common causes of shrink and
implementing ways to reduce them.
Education
Alfred State Tech: Electrical
BOCES Vo-Tech: Electrical Trades, Graduated 1998