Janie Smith has over 20 years of experience in retail management, training, and human resources. She has a BBA in Human Resources Management and is currently the Regional Lead Trainer for a mid-Atlantic retail company where she trains store managers. She is seeking a new career-oriented position that allows her to focus more on training, associate relations, and supporting company growth.

1. Janie Smith,
BBA,HRM
5112 Kaplan Drive ▪ Raleigh, NC 27606 ▪ C: (919)798-3224 ▪ Email: janiem_smith@yahoo.com
Key Skills
Training &
Development
Supervisory
Inventory
Management
Ordering
Shipping/Receiving
Recordkeeping
Standard Practice
Policies &
Procedures
Employment Laws
Union Experience
Organizational
Management
Benefits/Payroll
Administration
Team
Building/Morale
Building
OJT On The Job
Trainer
Legal Compliance
REGIONAL LEAD TRAINER, RETAIL PROFESSIONAL /
DEPARTMENT SALES MANAGER
Results driven, highly skilled individual with a well-rounded Retail, Training &
Development background and pursuing a Bachelor’s Degree in Human Resources
Management. Seeking to convert these strengths into a professional position that
will enhance my career-oriented skills. Objectives include investing more time and
efforts toward training and developing talents as well as providing more extensive support
to the company and associates by moving into an associate relations role.
TRAINING and DEVELOPMENT EXPERIENCE
Regional Lead & Trainer Mid-Atlantic Division Region 4 Cary/Durham
May 2012 – Present
Department Sales Manager:
Duties assigned by the Department Sales Manager to Include but not limited
to: Provide extraordinary customer service –
Supervise associates- responsible for eleven associates, in a customer service oriented
business, ensuring production standards are met, as well as providing continuous OTJ
training and development to help ensure associates are in compliance with company
standards, safety standards, and working as efficient as possible while keeping morale
up within the department.
Food Safety and Service –Ensuring that the department and associates are in
compliance with the company’s established food safety guidelines as well as the county
guidelines. This is important for the safety of the public as well as associates.
Train external management including store managers, assistant managers and newly
hired department managers, subject matter expert. Provide feedback to corporate in
order to help develop training guides for use companywide.
Responsible for Financial Results- Highest distribution in the region, consistently
achieved increased sales/profitability in struggling departments
Merchandising-Sales, Ordering, Scheduling, Inventory, Labor Management
Cake Decorating/Baking/Specialty Cheeses
Travel
Performance appraisals
Regional email communications
Record Keeping including known loss reports, production guides, daily sales and
shrink, time and temperature logs, invoices.

2. Food Safety
Customer Service
Collections
Employee
Development &
Training
Employee Relations
Versatile
Highly Organized
Proactive
Workforce
Management
Onboarding
Billing/Payments
Community
Relations
Education
Strayer University,
Raleigh, North
Carolina, 2015–
Present Expect
Graduation 2018
BBA, Human
Resources
Management –
Honor Student
Professional
Profit/Loss Statements
Notable Recognitions include- Increased Profits, Reduced Shrink, Outstanding
Performance Awards for Customer Service, Exceeds Expectations Performance
Appraisals
Food Lion, Morrisville, NC 27560
January 1998 – Present
Shift Supervisor
Duties Include but not limited to: Supervising associates, cash handling, pick-ups,
reconciliation, customer service, receiving vendor deliveries, safe verification, cash
audits. Manager on duty, overrides, issue resolution, price changes.
Rite Aid Pharmacy
September 2016-Present
Receptionist:
Duties Include but not limited to: General clerical/office duties, open and close the
office. Collections, Billing and Payments, daily reconciliation, bank deposits,
explain customer bills and coverage, notating accounts, support staff, greet clients
and direct them to the appropriate agent, filing and inputting information in excel
spreadsheet, commercial and personal accounts, managing mail and direct incoming
calls on a multiline phone system.
Nationwide Insurance, Garner
January 2011 – 2012
Call Center Tech Support Agent:
Duties Include but not limited to: Provide excellent customer service, explain
bills, accounts, and services to customers. High volume call center, sales, notating
accounts, listening to quality on calls, provide technical support and
troubleshooting to repair mobile devices. Effectively communicate instructions
and directions over the phones, shadow and coach new associates
Xerox, Cary, NC
2009-2010
REFERENCES AVAILABLE UPON REQUEST

3. Training
Courses
Licensed NC Property
& Casualty Insurance
Safe Mark Food Safety
& Sanitation
SafeServ Food Safety &
Sanitation
Technical and
Computer Skills
ACIS (Assisted