John Arneman is a highly experienced IT professional based in San Ramon, CA who is available immediately. He has over 30 years of experience in desktop support, systems administration, network administration, and IT project management. His background includes positions at major companies such as Lockheed Martin, Dell, HP, Microsoft, eBay/PayPal, and various healthcare organizations. He has extensive skills in Windows, MacOS, Linux, networking, security, and hardware/software troubleshooting.

1. John Arneman
Candidate Location: San Ramon, CA
Interview Timing: anytime
Start availability: Immediately
Summary:
 Was a temporary Operations (Call-In System Admin) for El Camino Hospital serving User networking problems and
User question while maintaining back-ups.
 Desktop support for Bank of the West supporting end Users with Laptop and desktop problems.
 Maintaining systems and printers on the networks and trouble calls.
 Working for Hewlett Packard at Ericsson as Walk in Helpdesk support center dealing with Laptop, Desktop and
Printers Issues in all capability of Hardware, Software and Virus issues.
 Worked also with Macintosh Models for OS 10.
 Working at Applied Materials in the computer Depot prepping new laptops and Desktops for users.
 Building a Cisco switch for ATT Data Center.
 Worked at Lockheed-Martin Space System Sunnyvale, CA for desktop support, maintaining systems and building
classified systems for Space Services Company.
 Replaced Personal Computers, laptops and constructed Wow’s for Dignity Health Hospitals at Sequoia and at ST.
Joseph’s Hospitals.
 Lead technician’s team for refurbishing Desktop and Laptop systems for eBay/ PayPal involving Win7 systems
upgrade from XP with profile transfer to new systems.
 Replaced Desktop and Laptop units to improve productivity, increased performance of operations by transfer of profile
from XP to Windows 7, and enabled e-mail operations.
 Updated Laptops and desktop in San Jose, CA system to Windows 7 and replaced outdated equipment for users and
back up User profiles to servers.
 Updated Varian Medical Systems desktops, laptops to Windows 7, updated user software in Dell Desktops and
Laptop of older systems by moving profiles to new build systems.
 Supported the Hewlett-Packard Core services maintaining Microsoft Servers at the Bay Data Centers.
 Worked at Morgan Stanley Offices rebuilding and replacing Personal Computers and upgrading services for HP
Computers
Education:
Associate Science, Cochise College, Fort Huachuca, AZ 2005
Unitek Completed Microsoft Certification Courses
Dell Certified Systems Expert Certification
Clearance: Top Secret / SCI
Technical Skills:
Operating Systems: Windows 7, Windows XP/2000, Windows 10, MAC OS, Novell, Linux, Citrix
Software: MS Office Suites, Outlook, Firefox, Internet Explorer, Chrome, Norton’s Anti-viral, Ghost
and Casper
Hardware: IBM Personal Computers, Dell Computers, Macintosh, and Ipads
Professional Experience:
Krg Technologies, INC Jun 2015 – Apr 2016
 Desktop support for Bank of the West supporting end Users with Laptop and desktop problems.
 Maintaining systems and printers on the networks and trouble calls.
 Also deploying new Systems for worn out ones.
Pomeroy IT Staffing Mar 2015 – Apr 2015
 Replaced IT staffer during his operation.
 Was a temporary Operations (Call-In System Admin) for El Camino Hospital serving User networking problems and
User question while maintaining back-ups.

2. Advantage Resourcing Mar 2014 – Feb 2015
 Working for Hewlett Packard at Ericsson as Walk in Helpdesk support center dealing with Laptop, Desktop and
Printers Issues in all capability of Hardware, Software and Virus issues.
 Worked also with Macintosh Models for OS 10.
 Maintained systems updates by Citrix ware.
 Rebuilding and upgrading systems for damaged units.
TechSol4U Aug 2013 – Mar 2014
 Working at Applied Materials in the computer Depot prepping new laptops and Desktops for users.
 Working with Toshiba, Lenovo and Dell systems to cover all aspects of Business and Research.
 Worked to maintain systems with the Citrix software for updates and fixes.
 Dealt with out of State Salespeople on a Call-in basis for help.
Advantage Technical Resourcing Jun 2013 – Aug 2013
 Building a Cisco switch for ATT Data Center.
 Building Racks system for improved speed and functioning.
KST Data/ Volt Technical Jan 2013 – May 2013
 Worked at Lockheed-Martin Space System Sunnyvale, CA for desktop support, maintaining systems and building
classified systems for Space Services Company.
 Worked from remedy software on repair database ticketing.
Dell Computer / PFI Tech Apr 2012 – Jan 2013
 Replaced Personal Computers, laptops and constructed Wow’s for Dignity Health Hospitals at Sequoia and at ST.
Joseph’s Hospitals.
 Set the configured Ipads for and Fijitsu Tablets for Surgical staff functions.
 Built Computer work stations for nurses.
Dell Computer / Insight Global INC May 2011 – Apr 2012
 Lead technician’s team for refurbishing Desktop and Laptop systems for eBay/ PayPal involving Win7 systems
upgrade from XP with profile transfer to new systems.
 Led four technicians from Insight Global to replace and remove old equipment.
 Updated Users with Windows 7 and Microsoft Office 2010 replaced 5000 systems on site.
Amedisys Feb 2011 – Mar 2011
Desktop Support Team
 Replaced Desktop and Laptop units to improve productivity, increased performance of operations by transfer of profile
from XP to Windows 7, and enabled e-mail operations.
Lam Research Sep 2010 – Nov 2010
Desktop Support Team
 Updated Laptops and desktop in San Jose, CA system to Windows 7 and replaced outdated equipment for users and
back up User profiles to servers.
Santur Corporation Aug 2010 – Aug 2010
Desktop Support Team
 Involved in Santur Corporation moves in Fremont, CA. Moved PC’s, Servers and Voice over Internet Protocol
equipment into new building and reconfigured for operations.

3. Varian Medical Systems May 2010 – Jun 2010
Desktop Support Team
 Updated Varian Medical Systems desktops, laptops to Windows 7, updated user software in Dell Desktops and
Laptop of older systems by moving profiles to new build systems.
 Checked software and outlook configurations and backup of user files.
Defense Depot Consolidation Apr 2010 – May 2010
Desktop Support Team
 Supported the updating of computer systems at Tracy DDC facilities and replacement of old systems.
 Replaced gateway with Dell Equipment for several hundred users and checked backbone services of networks.
Microsoft Oct 2009 – Apr 2010
Server Support Team
 Supported the Hewlett-Packard Core services maintaining Microsoft Servers at the Bay Data Centers.
 Upgraded Microsoft in house systems to Windows 7 and supported Server farms in San Jose, CA.
 Replaced failed hardware on many servers.
US Army Reserve May 2009 – Oct 2009
 Training for theater operations and basic military training in US and Korea.
Morgan Stanley Jan 2009 - Mar 2009
Server Support Team
 Worked at Morgan Stanley Offices rebuilding and replacing Personal Computers and upgrading services for HP
Computers
Frost & Sullivan May 2008 - Aug 2008
Server Support Team
 System administrator and helpdesk tech for Frost & Sullivan in Mountain View California, Supported Dell, Macintosh
and HP Printers
Lockheed Martin Missiles and Space Jan 2008 – Mar 2008
Desktop Support Team
 Employed by KST DATA for support of Lockheed Martin Missiles and Space of desktop systems and printers
maintained various Hewlett Packard printers for large user groups
Perot Systems Oct 2007 – Dec 2007
Desktop Support Team
 Worked as a team member updating Lucille Packard Children Hospital in Palo Alto with improved networking and
personal computers Rebuilt the WAN networks and installed new laptops (Tough books) and COWS (Computer
Operated Workstations) to support Nursing operations.
US Navy May 2007 – Aug 2007
Desktop Support Team
 Working as a system administrator assistant for US Navy at Meps San Jose.
 Tending Legacy accounts and web applications for Navy Recruiters and supporting NMCI systems.
 Also rebuilt the legacy dell systems for recruiting Command.
Northrup Grumman IT Server Support Team Feb 2007 – Apr 2007
 Contracted employee to Northrup Grumman IT for personal computer support and systems administrations tech to
support additional fielded systems.

4. Caretek Server Support Team Nov 2006 – Jan 2007
 Replaced System Admin for Caretek in Redwood City.
 Then solved User problems with applications, printers, passwords and accounts on the Caremark networks.
Tek Systems May 2006 – Oct 2006
 Building and loading Sun Servers models, both small blade and rack systems for GE Services at Livermore.
BancTec Jan 2006 – Apr 2006
 Systems Technician for Dell Computers.
 Had been working with Windows XP and recovery of systems, information and repairing hardware problem for
laptops, desktop and printers.
 Were solved issues by ticket and dealt with Central Dispatch on calls for San Jose Area.
U. S. Army Reserve May 2001 – Jan 2006
 Served on Funeral Honor Detail for the proper burial of honored Veterans and Service personnel.
 Then Served in Operation Enduring Freedom in a military intelligence role supporting DOD in the Global war on
Terror.
 Attended the Combat life saving course and some Annual Training and Served several months in Korea.
RHI Consulting Feb 1996 – Mar 2001
 Working in as a member of the Desktop Support Team supporting a multiple user environment also supported the
conversion to Windows 2000.
 Providing computers support for corporate users.
 Was upgrading and Encrypting IBM Laptops to increase productivity also securing the data in case of loss.
 Additional rebuilt HP Kayak’s and servers to upgraded performance, and help out help desk as needed, Updating
systems to Dell Computers for desktop and portable computers.
 Maintained support for software and hardware updates.
Contractor / Technician 1991 – 1995
 Responsible for maintenance, overhauling and repair of Personal Computers (IBM, Mac, and Power PC’s) as either
team leader or member dependent on contract.
 Also repaired and preparation of peripherals and laser printers in various models.
Martin Marietta; Sunnyvale, CA 1990 – 1991
 Responsible for upgrading Local Area Networks in fiber optics, Alarms, and Air conditioning systems.
Bendix FEC; NASA Ames Research Facility 1986 – 1990
 In charge of building, testing and maintaining Local Area Networks in twisted pair, Ethernet, and fiber optics for NASA,
setting up hubs, bridges, routers and switches.
 Modified personal computers and workstations for Ethernet and token ring communications.
 Also implemented Phone net systems for Macintosh computers and Novel for IBM.
Bendix FEC; Columbia, MD 1985 – 1986
 Assumed responsibility for building and maintaining personal computers and workstations.
 Was in charge of trouble-shooting system failures and adding peripherals to include Braille peripherals.
 Helped to establish the documentation and trouble shooting for local area networks for Department of Defense, Fort
Meade, MD.
U.S Army Sep 1977 – Dec 1985
 Served as fire control crewman, computer repairman and installation technician for the United States Army.