1. Michael Oppelt
Senior Desktop Engineer
Gloucester, MA 01930
mo88elt@hotmail.com - (978) 491-0188
Dedicated and resourceful IT professional with proven abilities to work successfully in diverse and
challenging environments. Excellent interpersonal skills with demonstrated strengths in IT Management,
Network Administration, Project Management, Systems Administration, Customer Service, Product Support,
Sales and vendor negotiation. Successful in handling multi-platform and emerging technologies of todays
IT Departments. Proven contributor in Manufacturing, Corporate IT, Higher Education, and Consulting
backgrounds.
Technical Skills
Windows 10/8/7/Windows Vista/XP/2000/Millenium/98/95/NT/3.1 Mac OS X.x Server & client, Mac OS 8.x/9.x
Netware 4.x, 5.x, MS-DOS, Groupwise 5.5, Citrix Winframe, Microsoft Office 2007/2003/XP/2000/97/95,
Lotus Notes 4.63, Netware Administrator 4.11, Windows 2000/2003 Server Admin, Microsoft Terminal Server
Administrator, Symantec Backup Executive Tape Administrator, MS Active Directory, MS Group Policy, SQL
2000/2005 DB server Administration, Pharos Uniprint server, NT Admin server, DiscView Pro, Arcserve
6.0, Autosocks (firewall software), Ghosting software, PQ Magic, PcAnywhere, Wininstall, McAfee ViruScan
4x, 5.x, Trend Micro A/V Security Suite, Norton Utilities, Winzip, Winrar, MS Project, Lotus organizer,
Adobe Photoshop, Adobe Illustrator, QuarkXpress 4.x/5.x, WordPerfect 5.0/6.1, Internet browsers, Frontpage
98/2000, SupportLogix, HTML Authoring software, multimedia applications, Macola ES ERP, Cisco 2800
series routers, Cisco ASA 5510 Administration, Barracuda Web Filter 300 Administration, Watchguard VPN,
Nortell BCM 400, WiFi Config/Administration. Exchange 2000/2003 Administration & Migration, Microsoft
Active Directory/Group Policy, Crystal Reports 10/11, DNS, DHCP, TCP/IP, Telecomm Voice & Data Network
Migrations and Administration, Dell Edge & HP servers, Sun Microsystems/Oracle 9.x DB Administration,
(BES) Blackberry Enterprise Server Implementation and Administration, IT Project Management
Willing to relocate to: Honolulu, HI
Authorized to work in the US for any employer
WORK EXPERIENCE
Senior Desktop Support Engineer
Applied Materials - Gloucester, MA - February 2015 to Present
Responsibilities
Provide Desktop and Remote support for large user base on Gloucester campus (1500 users)
Provisioning of Desktop and Laptop computers and peripherals
Phone support
Helpdesk Management
Asset reporting
Network Printer and VDoc support
Ensure highest customer service expectations
Companion Services Specialist
Call Companions/Associated Home Care - Marblehead, MA - March 2013 to February 2015
Responsibilities

2. Your responsibilities will include providing Companion transportation and services to clients living on Cape Ann
(15 to 20 hours per week). The remainder of your hours will be dedicated to recruiting qualified Companions,
marketing the Companion Program and conducting community outreach to senior centers, local hospitals and
physician practices.
IT Support Specialist
Franklin American Mortgage Company - Danvers, MA - October 2010 to March 2011
Responsibilities
The IT Support Specialist involves Problem Solving, Presenting Technical Information, Process Improvement,
Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and
Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, Database
Performance Tuning
• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options;
recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with
established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes;
recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing
hardware and programs.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting hardware and software changes and revisions.
Skills Used
Desk side support, Network support, Printer support, end user support, Implementation of new badge security
system.
IT Manager | Systems Administrator
Amphenol Pcd - Beverly, MA - March 2007 to March 2009
Amphenol Pcd is a world market leader in avionic relay sockets and junction modules and the leading US
manufacturer of pluggable terminal blocks and interface modules for industrial applications.
http://www.amphenolpcd.com
The Systems Administrator is primarily responsible for the management of all IT-related activities in a 75 user,
multi-site global operation.
• Administer company WAN and networks via VPN tunnels with international offices.
• Disaster Recovery planning and implementation in conjunction with Iron Mountain.
• Backup of all critical data using Symantec Backup Exec. 10x/11x. using Quantum Superloader 3 DLT tape
storage for incremental, full daily, full monthly, and full yearly backups and restores.
• Manage ERP system including upgrades

3. • DB Manager: Performed all routine maintenance of SQL 2000 ERP Database including daily, monthly, and
yearly backups.
• Administer Windows 2003 Active Directory Services domain; DNS; DHCP; group policies under Active
Directory; Exchange 2003/2007; VPN tunnels between operations in US, Mexico, China and Canada.
• Purchase of all IT equipment, software, and inventory.
• Proposal of fiscal IT Budgets
• IT Project Management (ERP, Server/Router, Telecom Service Provider Data & Voice, DNS Migration, Etc.)
• Primary point of contact for telephone service providers (One Communications, Sprint, AT&T, T-Mobile)
• Supported Macola ES, e-Synergy, Event Manager, StarShip.
• Created custom crystal reports for various departments including sales, customer service, management, and
engineering.
• Modification of Macola ES interface and underlying programming.
Computer Labs Manager
Endicott College - Beverly, MA - November 2001 to February 2004
Endicott College is a Small successful private liberal arts college located on the North Shore of Massachusetts.
http://www.endicott.edu
• Oversee and facilitate overall computer lab functionality and support
• Supervisory role with over 20 work-study and campus employee workers.
• Support for 3 Dell Optiplex 240/260GX labs
• Support for newly created Cyber cafe with a mixed environment of windows 2000 Professional & Mac OS
X computers.
• Support for 2 G4 Mac OS X labs, with Netboot Image and X server administration (Apple Remote Desktop)
• Responsible for the implementation and management of our new one card Pharos Uniprint solution, utilizing
6 HP Laserjet 5si/8000 printers,
print release stations, Print servers, client configuration(s), and operations.
• Solely responsible for the upkeep of Mac-based systems and user support at Endicott College
• Create lab usage charts and schedules for the college, working directly with registrar's office, conferencing,
and the academic departments.
• Install academic programs on cross-platform labs, administer windows 2000 server for PC-based labs
• Client upgrades and updates, ghosting of Mac & PC systems
Desktop support specialist
H&R Block Mortgage - Burlington, MA - January 2001 to March 2001
Industry leader in the world of tax, mortgage, and financial services
http://www.hrblock.com/mortgage
• Software support for proprietary credit and lending packages (MortgageFlex, Prospect, etc.)
• Hardware & software support for local office & branches
• Project lead for new laptop rollout distributed to 70 loan officers
• Project lead for deployment of new desktop systems within a 95 environment
• Created several ghosted images for large scale rollout of Compaq Deskpro 733's
• Novell, NT, and Citrix ICA administration
• Use of SupportLogix 3.3.6 as reporting tool for helpdesk related calls
ESL (Enterprise Services Liaison)
CMGI, Inc - Andover, MA - May 2000 to August 2000

4. Leading global Internet operating and development company
http://www.cmgi.com
• Corporate Network Administrator (NT Admin)
• Responsible for corporate moves and access to local network
• Maintenance of all PC's, laptop computers, printers and peripherals for corporate customers
• Hardware liaison for all leased equipment
• Respond to all helpdesk tickets relating to corporate users in an effective and timely manner
• Review and process hardware & software requests
• Maintenance of Asset inventory/Leased equipment (corporate only)
• Setup video-conferencing equipment
• User specific workstation training
• Strategic relationships with telephony, Networking, Corporate IT, and facilities management
Technology Specialist
Towers Perrin Inc - Boston, MA - March 1998 to March 2000
Towers Perrin is a global professional services firm that helps organizations improve performance through
effective
people, risk and financial management.
http://www.towersperrin.com/
• Provide first and second level support to office staff for problems and questions related to technology
• Hardware, Software, WAN/LAN issues, file restorations, and phone systems
• Facilitate help desk call escalation in accordance with preset service level agreements
• Administration and technical support for Towers Perrin applications, Lotus Notes email, Siemens
• Phone/voicemail systems, and video conferencing equipment
• Asset/Inventory Management: Maintain accurate inventory of hardware/software, monitoring
• equipment life in accordance with corporate guidelines
• Corporate Purchasing/Accounts Payable liaison
• Project work for technology-related initiatives (Y2K remediation)
• Build and maintain relationships with internal/external clients
• Coordinate end-user training events/programs
• Maintenance of Network and Mainframe printers
• Other responsibilities include: A/V and video conferencing, PC support liaison to Compaq service
• new employee training programs
EDUCATION
Colorado State University
SKILLS
Windows 8 (1 year), Windows 10 (Less than 1 year)