Michael Forkner has over 15 years of experience in IT systems and web services management. He currently manages servers, networks, websites, and software for NC Mutual Drug Wholesale Co. Previously, he held roles managing networks and monitoring operations for IBM and CDI. He has experience designing, building, and maintaining a variety of systems including websites, databases, and servers.

1. Michael Forkner CV
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Michael Forkner
michaelforkner@gmail.com / 919.521.3339
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PROFESSIONAL EXPERIENCE
Date: 12/2006 – Present
Job Title: IT Systems and Web Services Management
Company: NC Mutual Drug Wholesale Co. – Durham, NC
Summary:
Manage and maintain a variety of mainframes and servers (HP 9000, AS/400, and MS
Server 2003-2008, Away, SQL, Order Desk, FTP), server builds, MS active directory
maintenance, and network maintenance. Web application development. Server and
workstation support/maintenance for 600+ pharmacies in NC, SC, VA. Project
management. Design team lead for public facing and pharmacy facing websites.
Controlled Substance Ordering System (CSOS) Liaison between Mutual Drug, member
pharmacies, and the DEA. Monitoring and maintaining web and internal ordering systems
state of health. Training pharmacy employees on Mutual Drug ordering and pharmacy
management software. Design and code automation software. Resource estimation and
planning. IT purchasing.
Highlights:
Sourced a new web hosting and development vendor. Created and managed a hosting
transition plan to handle migration, load testing, contingency, and QA with zero impact to
customers. Implemented design changes necessary to stabilize website hosting and
application while a new hosting and application design were completed. Document
specifications for and assist development of Mutual Drug's new ordering website and
CSOS signing application, and management of the project and deployment.
Website and order processing application build estimate 6-18 months due to new features
and development of new proprietary CSOS C2 order signing application. Drove
development for a stable 1.0 release within 4 months, and a 2.0 release including the
CSOS signing application within 6 months. Demonstrated new website application and
CSOS signing application at Mutual Drug’s 2015 Annual Trade show where it was very
well received.
Created Help Desk Remote Support System to assist internal Mutual Drug users and end
users at 600+ pharmacies. Development, configuration, implementation, and training
support staff to use remote support software. Trained and mentored employees for internal
and remote support tasks. Training and support to night Ops IT support team.
Build and maintain Order Desk order aggregation system including server, software,
software modifications, dial-up modem bank, SAMI modem bank, IVR modems, and FTP
server.
Sequel server builds, maintenance, failure root cause analysis and application of remedy.
Axway CSOS C2 Signing Server builds maintenance, failure root cause analysis and
application of remedy.
Developed plan to document all software applications, server hardware, operating
systems, and network, implement proactive hardware monitoring and proactive software

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application monitoring, improve network performance and security, disaster recovery and
contingency plans, develop PC and server vitalization strategy.
Ordering website management, content management and development.
IT hardware and software sourcing and purchasing. Hardware configuration and
deployment – PC’s, laptops, iPads, printers, barcode scanners.
Software configuration and deployment. Barcode scanner programming.
Building various types of servers. Server configuration and maintenance.
Resource estimation and planning. Database management including; DB2, Sequel,
Access, dBase.
Software/hardware failure root cause analysis determination and application of remedy.
Research customer order anomalies, errors, and failures in ASW ERP, determine
solutions and communicate them to appropriate individuals.
Administration and facilitation of the CSOS process for customers and Mutual Drug.
Create and submit C2 ARCOS EDI reports to DEA.
Coordinate with team members on changes to ASW ERP functionality as related to web
services and Detailer.
Date: 09/2005 – 08/2006
Job Title: Team Lead Level 2 Network Operations RTP IBM
Company: CDI / IBM – Raleigh, NC
Team Lead of Level 2 Network Operations: IP and SNA networks. Responsibility for the
training, support, and day to day activities of Level 2 Network Operations team members.
Monitoring and recovery of network LANs & WANs -- both IBM & commercial networks
(Frame Relay, PIP, VPN, DSL, and Satellite) per IBM and global customer SLA's. Driving
network recovery by developing problem determination utilizing basic tools such as
monitoring/ping/trace route/demand poll, and LMI status, and engaging proper support
groups to determine remedy of network performance deterioration, interface and device
malfunctions (i.e.: routers, firewalls, switches, catalysts, WAN circuits, Smartjacks,
Dmarks, CSU/DSU), and Telco issues. Drive SWAT recovery conference bridge calls as
liaison between customer and recovery teams from IBM, telco's, and third party vendors.
Configuration of the Aventail Connect product, troubleshooting Aventail Connect problems,
and installation of the Aventail Connect product and configuration files. Design and code
automation software for Monitoring, and Recovery groups. Email and domain
administration on Novell, MS Active Directory, and Linux servers mainly through IBM web
interfaces.
Date: 01/2005 – 09/2005
Job Title: Team Lead Level 1 Monitoring Operations RTP IBM Southern
Command Center
Company: CDI / IBM – Raleigh, NC
Team Lead of Level 1 Monitoring Group. Monitoring network LAN/WAN (both IBM &
commercial networks), Distributed Servers, AS400's, Mainframes, and E-Business Global
Services for proper state of health. Creating trouble tickets for problems detected utilizing
IBM ManageNow! Problem Record application and routing them to the proper Level 2
team for resolution. Average daily ticket load of 100 per day. Responsibility for training,
support and day to day activities of Level 1 Monitor Group team members.

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Date: 03/2003 – 01/2005
Job Title: Database Merge Development For Law Practices / Nodell, Glass, & Haskell
Company: Executive Staffing – Raleigh, NC
Advanced WordPerfect 11 Merge coding for law practices in the areas of Foreclosure,
Claim & Delivery, and Bankruptcy. Helpdesk – Desktop Support for law firm (Nodell, Glass,
& Haskell), hardware/software troubleshooting and repair in a Windows XP / Windows
Server 2003 environment. Database design and administration. Software design and
coding. Software configuration and software maintenance.
Date: 05/2002 – 01/2003
Job Title: Server Administration / Desktop Support
Company: Omega Resource Group – Raleigh, NC
Network administration of Novell 5.x-6.x servers, NT Server/Sever 2000. Email
administration of Lotus Cc mail email servers. Software roll outs, software support.
Desktop support. Computer hardware and software installation. Hardware test systems
utilizing Lab View for electronic and electromechanical devices.
Date: 10/2000-5/2002
Job Title: Network Administrator – LAN/Deskside Support
Company: Alltel Information Services – Raleigh, NC
Administration of a Novell 5.1 network on a LAN/WAN platform with OS's including
Win98/NT/2000 Pro/XP with average user population of 1800+ including desktops,
laptops, and Palms. Trouble ticket creation utilizing the Remedy ticketing system. Average
daily ticket volume of 25. Help Desk level II & III support for internal applications, CITRIX,
JD Edwards, LightBridge and CBIS/PowerTerm mainframe interfaces, Web-Based
applications, Microsoft Office, and various vendor software. Software roll outs, DATA
migration, upgrades (software, hardware drivers, Firmware, hardware), troubleshooting
and repair of software and hardware associated with network. Design and development of
Access, Fox Pro, and several ODBC compliant relational databases for use with both
Wireless and Wire line applications.
Date: 01/1997-7/2000
Job Title: Engineering Technician
Company: Delphi Delco Electronics Systems – Kokomo, IN
Development of instrumentation software utilizing Visual BASIC for airbag deployment
and passenger restraint systems components, impact sensing, measuring, and
documentation. Design and code component testing software and software development
tools for Independent Test Group utilizing Lab View and Visual BASIC. Assisted
development of and built a Clustered Super Computer for Algorithm group.
Date: 1993-01/1997
Job Title: Owner
Company: National Auto Exchange – Kokomo, IN
Design, code, and support vNET virtual inventory software for auto dealerships. Office
Suite Software Training. Hardware & Software troubleshooting & repair, upgrading, and
installation. Recruiting employee candidates, training, support, and management of up to
seven individuals. Project development, implementation, and management.

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GOVERNMENT SECURITY CLEARANCE: GSA Public Trust
EDUCATION
2012 Axway Interchange Administrator
2011 Cisco CCNA
2009 MS Active Directory Management
2001 Alphanumeric Systems - Novell 5.1
1998 National Instruments - Lab View/G
1992 CCCC - Computer Science
1990-91 WTC - Computer Science
1975-79 Haworth High School