This document provides a summary of Jeff Zaleha's computer experience and employment history. It highlights his experience with various hardware, software, networking skills and certifications. It also lists his employment history from 2017 to present as a Prebill Auditor, Dispatcher, Help Desk Technician and previous roles he held as a technician supporting Windows migrations, POS installations and help desk roles.

1. Jeff Zaleha
6621 Guinevere Drive
Columbus, Ohio 43229
Phone: 614-623-9174
jzaleha@yahoo.com
HIGHLIGHTS OF COMPUTER EXPERIENCE
Hardware:
IBM POS installs, Credit card readers, POS Scanners, PC, Macintosh, AS400 series,Various
repair of Laptops Lcd screens etc., VDI installation and configuration, Laptop and workstation
reimaging and configuration, Microsoft OS upgrades. Panasonic Tough books CF-19 to CF-
53. Various HP switches. Toshiba R930 and Tecra Laptops.
Software:
Windows 98 through Windows 10, Microsoft Office Suite from 97 to Windows 2013, Microsoft
Access and Excel through Windows 2013, Lotus Notes, File Maker Pro, HP Openview
ticketing software, Microsoft Office 360.
Networking: Basic understanding of TCP/IP concepts and address setups, wired and
wireless connectivity.
Dell Certifications: Inspiron and Latitude, XPS portables, Foundations of desktops, (Optiplex
and Dimension desktops). Workstations 390, 490, 690, 7010 product certifications.
Ticketing Systems: HP Service Now, Remedy, Connect Wise.
EMPLOYMENT SUMMARY
April 17, 2017 to The Present
Prebill Auditor
Apex Systems Inc. at CenturyLink Inc.
Audining billing orders for correct pricing from negotiated contracts.
Informimg the billing orderers of any errors created in the billing process.
March 27,2017 to April 12, 2017
Dispatcher
The Judge Group at Affiliated Resources Group
Distributed tickets to three technicians using the Connect Wise ticketing system.
Closed resolved tickets in the same ststem.
July 21,2016 to Feb, 24, 2017
Help Desk Technician
Apex Systems Inc. at CenturyLink Inc.
Now working on a project for CenturyLink to facilitate the processing of purchase orders for
their customers. We used Remedy ticketing system to allow support for customers orders to
make sure those orders are entered and fulfilled properly. Tickets are created and transferred
to CenturyLink's IT department via Remedy to help with correction of orders with errors.

2. Jan. 25, 2015 to Mar 30, 2016
Windows XP to Windows 7 Technician
Insight Global at Express Scripts
ReImaged Lenovo M71 and M83 desktops from Win XP to Win 7 using SCCM 2012.
Performed cable management. Loaded favorites file in the public desktop with all updated
software needed for use in Windows 7. Used Configuration Manager to load software unique
to Express Scripts, Ran gpupdate from the command line. Configured and deployed Wyse
VDI terminals. Processed decommissioned machines for return to salvage.
June 22, 2015 to December 16, 2015
Regional Deployment Installer I
Tolt Solutions Inc.
Deployed various POS equipment and networking equipment at Kroger and Kroger
Marketplace stores throughout Ohio, West Virgina, Kentucky and Michigan. Installed and
deinstalled IBM POS equipment, Ingenico Pin Pads and receipt printers. Replaced Lenovo
thin clients at Kroger pharmacies. Maintained Kroger portable registers by making sure they
had wireless connectivity.
April 6, 2015 to June 19, 2015
Contractor for H L Yoh at Sprint
Desktop Client Support I
Provided Desk top support for Sprint employees at the Columbus, Ohio Sprint office. This
includes supporting and trouble shooting Windows 7 Professional as well as Microsoft Office
2013 software. The ticketing software Sprint uses is a custom version of HP Service Now.
Also configuring and distributing new Toshiba R930 and Toshiba Tecra Laptops to new
employees. I am also supporting Sprint POS Hardware and Software at their retail stores
across using remote software called Dameware. I am also participating in a project for the
install of Sprint POS equipment in various Radio Shack stores in the Columbus, Ohio area
December 1, 2014 to January 16, 2015
Contractor for Longview Systems at Agrium Inc.
Worked on a project to migrate Dell 7010 Desktops and various Dell Laptops from Windows
XP to Windows 7 Professional. Some of the machines were re imaged and some were
replaced. The re images were completed with Kodiak version 2.1 software. Data was saved
from the previous XP software (Desktop, Favorites, My Documents files) and transferred to
Windows 7 after the re image or replacement. Outlook files were configured as well (NK2,
proof, and Signatures files) were placed in App Data, roaming file. Some users files were
backed up with Symantec Ghost as a precautionary measure.
October 6, 2014 to November 21, 2014
Contractor for Insight at J P Morgan Chase
Provided Tier II help desk support for technicians at JPMC branches across the country. I
supported the installation of Cash Recyclers at the branches by pushing new firmware to
those machines and validating that the installation was correct. Also, any HP workstations that
needed uninstalled or moved to another location in the branch were supported. Teller
workstations that were moved in the branch to other areas were re imaged to platform
configurations. Instant Issue devices (Credit Card printers) were setup and configured at the

3. branches as well. I also participated in support of an upgrade of ATM workstations from
Windows XP to Windows 7.
June 16, 2014 to July 24, 2014
Technician for Network Data Systems
Consolidated and replaced different models of Cisco Switches (Models 4507 and 2950 48
and 24 port switches, 3560G 24 port switch) for new models of HP switches (5412 chassis
based switch, 2920 48 port switch) in closets at different schools within the Reynoldsburg
School District. Also, Decommissioned Nortel and Avaya (4524GT 24 port switch) and Aruba
(S3500 24 port switch) wireless into the new HP switches for both VoIP and wireless.
Removed and consolidated extra fiber optic cabling. Made sure cable management in the
closets was as neat as possible.
March 10, 2014 to May 9, 2014
Windows 7 Migrations Specialist for Randstad at Emerson Network Power Inc.
Participated in the upgrade of 1000 PC's from Windows XP to Windows 7. The PC's upgraded
were for Customer Engineers who used Panasonic CF-19's that were re imaged. Some of the
CF-19's were decommissioned and replaced with Panasonic CF-53's. All the Panasonic PC's
were imaged to Windows 7 using boot able thumb drives. The names of the PC's were
changed using Active Directory following Emerson's naming standards. Each Customer
Engineer was made an administrator to allow them to use the software required for their jobs.
Software was loaded through a custom IT Batch program and through LAN Desk deployment
software. Software deployed was Symantec Endpoint protection, PowerDB database,
CE.mobile.
September 2013 to October 2013;
IT Technician for Tek Systems at the GAP Inc.
This project was to help with their “Pop-Up” DC’s (distribution centers). Gap started receiving
a much higher call volume starting October and was getting getting ready for an over flow of
orders which required an extra “pop warehouse” to fill those orders. Support was provided for
approximately 75 work stations and probably a total of 120 users. Over 70 Motorola wireless
terminals were supported as well. On-Site Technical Support was provided for MS Windows 7
workstations, MS Windows Server 2000/2003, Active Directory and Cisco IP network
troubleshooting . Supported peripherals such as; Symbol PDTs, Datamax and Zebra label
printers, and HP / Xerox laser printers.
October 2013 to November 2013
Analyst, IT Operations for Modis IT at Nationwide One IT
Participated in Customer Contact, Survey/Gather information relative to client's current PC,
Order equipment as needed, Back-up client data, Deploy/configure new PC and client data
Augmented current staff to facilitate the deployment of Windows 7 based computers replacing
Windows XP based units. User State Migration tool was used for the deployments. Under
moderate supervision, performed moderately complex tasks associated with IT Operations.
Tasks include monitoring and operating a computer console and/or online terminals,
provisioning and providing first and second tier technical support to end users on moderately
complex issues regarding computer operations and networks, installations, setups, error
messages, on-line transactions, system status, and downtime procedures, etc. Participates in
problem/change management activities to minimize impact of service disruptions on end
users.

4. November 1, 2012 to September 10, 2013
Deployment Technician for Native Staffing at J P Morgan Chase
Participating in deployments of VDI's and laptops through the Atos project team at JP Morgan
Chase facilities in the Columbus, Ohio area. The VDI's deployed and installed are Cisco and
Devon thin clients replacing Dell and HP workstation machines. The laptops (Dell, HP, IBM
Lenovo) are being re imaged and upgraded from Windows XP to Windows 7. Dell and HP
workstations are also being upgraded from XP to Windows 7.
May 28, 2013 to August 2, 2013
Deployment Technician for Pomeroy Inc. at American Electric Power Inc.
Deployed and replaced older Dell workstations and laptops with Windows XP OS with all new
HP equipment with Windows 7 OS at various AEP power plant facilities. The new machines
were imaged using SCCM tools customized to capture and restore images from the old
machines to the new ones. Software that did not transfer from the old machines was reloaded
manually if necessary. Users of equipment were given support for any questions they had
about their new machines, new software, and Windows 7.
March 2009 to November 2012
I have provided both laptop and workstation hardware and software repairs, upgrades for
individual users (friends, family, and other individuals). I have also been a care giver to my
wife. Her health issues with multiple sclerosis and heart disease have required me to help
with home care up to the present.
Lately, I have obtained in home care for her which allows me to pursue full time employment.
August 17, 2007 to March 19, 2009
Technician for Ohio Valley Cable Services
Tested various brands of Cable Modems sent from various vendors of OVCS using
Promptlink equipment and software.
The modems were tested for signal to noise ratio, upstream and downstream throughput, and
voice and network connections.
Tested a variety of cable box converters for functionality using various diagnostic programs.
Changed or upgraded hard drives for DVR cable converters.
Did repair on various cable converter box motherboards using through hole soldiering to
replace capacitors and various components.
Used a BGA machine to replace various chips on circuit boards for cable converters.
Pomeroy Inc. July 11, 2007 to August 1, 2007
Migration Technician at Owens Corning Research Center in Granville, Ohio
Deinstalled users IBM laptops and replaced them with Dell desktops or tower models.
Migrated user data from from IBM laptops to the Dell systems.
Installed new systems on the users desktops.
Tutored users on the features of the new Dell machines.
AmerisourceBergen Inc. March 26, 2007 to June 13, 2007
Customer Systems Support
Supporting by phone AmerisourceBergen software in retail and hospital pharmacy
environments.

5. Software supported is called Echo, allowing pharmacist's to reorder and inventory drugs and
other supplies for their pharmacy.
Password resets for access to echo and other AmerisourceBergen assets.
Assisting pharmacies in loading and configuring Echo in their computers.
The Computer Merchant Inc. February 16, 2007
Desktop Support Technician At Morgan Chase
Performed Hardware installations, resolve networking issues, replaced disk drives, NIC cards
and video cards, installing new systems and load sets.
Installed HP and Dell printers.
Installing/upgrading various standard software packages.
Helped setup basic network TCP/IP addresses for the new machines.
Kelly Services Inc. November 2006 to January 2007
Temporary at McGraw-Hill
Entered invoice information into McGraw-Hill database.
Updated invoice information into an Excel spreadsheet.
Teleperformance Inc.
Macintosh Service Agent September, 2006
Provided Mactintosh Computer tech support via incoming telephone calls.
Supported both Macintosh hardware and software for warranty and service.
Insourcenow Inc. King of Prussia, Pa.
Representing Unisys, A Dell service provider
PC Repair Technician August 21, 2006 to Sept. 6, 2006 Contract Position
Repaired or replaced field replaceable unit parts in Dell Computers at various corporate
businesses and private homes.
Solved any issues the Customer would have regarding hardware or software problems.
SmartSource Inc. Phoenix, Arizona
Backup POS Technician August 10, 2006 Contract Position
Acted as a fill in Technician for a POS installation at LifeTime Fitness in Dublin, Ohio.
Installed a Dell Pos Computer.
Rich Certified Services Erlanger, Kentucky
Installation Tech January 15, 2006 to May 31, 2006 Contract Position
Installed new IBM POS computers into cash registers at fifty Kroger locations.
The BIOS of the new computers was reflashed to Kroger's specification.
Reprogrammed front register scanners for proper operation.
Participated in the installation of new IBM register equipment
Tek Systems Columbus, Ohio
Inventory Technician October 2, 2005 to October 30, 2006 Contract Position
Inventoried various types of computer and communications equipment at NiSource sites
(Columbia Gas) in the Columbus, Ohio area.
The equipment was bar coded and scanned into hand held scanner units, then downloaded
into laptops.

6. The equipment consisted of Dell laptops and desktops, various printers, and radio
communications equipment.
First Line Solutions (Division of NCR), Houston, Texas
Installation of updated POS Registers, July 9, 2005 – August 12, 2005 Contract Position
Replaced old NCR POS computers at various Meijer and WalMart stores in the Columbus,
Ohio area.
Replaced old CRT monitors with new LCD flat panel displays.
Moved PCI dynakey cards to the new machines.
Changed settings on the new machines BIOS.
Updated cabling (both electrical and data) for the new machines.
Dublin, Ohio
Self Employed Freelance Computer Work, 2001 – 2012 Contract Positions
Loaded, unloaded and upgraded software for home computer users.
Trouble shooted PC Hardware and software problems using utility software such as The
Norton Utilities.
Installed PC Hardware repairs and upgrades such as new hard drives, RAM, and video cards.
Installed and trouble shooted ISP and Browser software as well as Telephone, DSL, and
Cable Modems.
Have set up basic and wireless computer networks for home PC uses.
Nationwide Retirement Solutions, Dublin, Ohio
Financial Services Representative, December 8, 2000 – July 24, 2001
Received calls from individuals in various retirement state plans (Mutual Funds, 457, and
401k) to request information or make changes to their accounts.
Answered e-mail questions from participants using Lotus notes.
Used both IBM AS/400 and Nationwide provided desktop software to enter account
information and exchanges for individual retirement plans.
Reset customer passwords and assisted with navigation on various Nationwide websites.
Volt Services Inc., Columbus, Ohio
Cellular Phone Entry Analyst, Sept. 4, 1999 – Nov. 25, 2000 Contract Position
Created a process using Microsoft Access to enter and send cell phone bills to Bank One
employees by connecting their names to their individual cell phones.
Phone numbers in each bill were cross-referenced by using telephone number reverse lookup
in web sites such as Infospace.com and the Bank One Monies system.
Once the cell phone number was confirmed, it was entered into a Microsoft Access database
along with users name.
Entered telephone invoices into Microsoft Excel and moved them as tab delimited files into
the Monies system.
Accountants on Call, Columbus, Ohio
Analyzed and entered foreclosure data, June 1, 1999 – July 23, 1999 Contract Position
Analyzed and collected information on foreclosed mortgages according to FHA rules for
Chase Mortgage.
Contacted attorneys representing Chase Mortgage to gather information about the progress
of foreclosure of individual properties.
Entered the foreclosure information into Excel spreadsheets.

7. Created foreclosure loan histories on Chase's IBM 3270 mainframe.
Created physical files with all foreclosure information.
American Electric Power, Columbus, Ohio
Intermediate Clerk,March 4, 1998 – March 31, 1999
Executed back office activities for Energy Trading (natural gas and electricity) at A.E.P.
Telephoned counter parties (other companies that traded energy with AEP) to compare and
confirm contract details using the zainet database.
Downloaded daily electricity prices into excel spreadsheets as needed.
Converted zainet report of daily trade activity for download into an Access Database.
Updated the fields and quieries in Access to reflect changes in daily trading activity.
CSR Inc. at the Limited, Columbus, Ohio
Data Entry Tech, 1997 – 1997 Contract Position
Entered trucking data for an engineering project at the Limited.
Built the data into an excel spreadsheet.
Aerotek Inc., Columbus, Ohio
Conversion Tech, 1997 – 1997 Contract Position
Replaced computer hardware at various REVCO stores to facilitate the conversion of the
store to CVS pharmacies.
Swapped hard drives in the front store and pharmacy to convert REVCO formatting to CVS
format.
Reconfigured and upgraded the connection of the front store computer to the satellite uplink
unit in each store.
Upgraded cash registers to accept CVS data.
Connected new monitor and printer to the front store printer.
Downloaded CVS pharmacy information to pharmacy server.
RHI Consulting, Columbus, Ohio
Inventory Clerk, 1997 – 1997 Contract Position
Applied bar codes and scanned computer inventory at various Lucent Technology plants in
the Columbus area.
Ran utility software to analyze each computer system for type of processor, amount of RAM,
and size of the hard drive.
Discussed the satisfaction level of computer equipment with each user.
Washington State Community College, Marietta, Ohio
Student Tutor, 1996 - 1996
Tutored students in various computer languages offered at W.S.C.C.
Washington State Community College, Marietta, Ohio
Student Internship, 1995 - 1996
Responsible for daily maintenance of computer labs at WSCC.
Assisted students with any computer use questions.
EDUCATION
Washington State Community College, Marietta, Ohio

8. Associate, Computer Science
Zane State College, Zanesville, Ohio
A.S., Environmental Quality Control