Christopher Ross has over 15 years of experience in help desk, desktop support, networking, and management roles. He is proficient in Windows, Linux, servers, VPNs, Citrix, Android, iOS, and project management. He holds certifications in CompTIA A+, Lenovo, Dell, Cisco CCNA, and is working towards Security+ certification. His work experience includes roles as a systems analyst, help desk manager, network administrator, validation engineer, and corrections officer. He has strong leadership, troubleshooting, and customer service skills.

1. Christopher Ross
755 E. Willetta St. Phone: 480-519-6455
Phoenix, AZ 85006 Email: spacecowboy_92278@yahoo.com
Summary of Qualifications
• 15 years help desk, desktop support and networking experience
• 10 years as a Manager, Team lead,etc
• Ability to work independently or in a team setting
• Proficient in Microsoft Windows XP, Vista , Windows 7, and Windows 8,Windows 10
• Proficient in Microsoft Sever , Linux (red hat), and Knopix
• Proficient in Server support and hardware diagnostics to include Raid Support
• Proficient in Imaging software and the process Winows,Nortons Ghost,Acronis, Linux based Fog Server
• Proficient in VPN management,and Citrix
• Proficient in Android, IPhone ,and Blackberry OS
• Project Management Skills trainer
• Excellent leadership and management skills
• Spanish Bi-Lingual served as a Escalations Lead
Education
Remington College, Tempe Arizona 06-06 to 07- 08
AssociatesofApplied Science in Computer Networking Technology
Certifications
CompTIA A+ Essentials & IT Technician
Lenovo Desktop and Laptop Certified
Dell Certified Systems Expert (OptiPlex & latitude systems)
Cisco CCNA (In Progress)
Security + (In Progress)
Work Experience
Apache gold Casino &Resort (Sr. Systems Analyst) 09-15 to 12-15
 2013 Exchange management, General server management
 VM Ware management 15 VM servers various systems
 Help Desk Manger & coordinator
 Inventory control and supply chain
 Switch and router management (Cisco)
 Firewall management and control
 Project management for 2nd Casino
 Notions Ghost was used for the Corp wide image
 Android & IPhone support to include reloading,updating,refresh, and break fix

2. Teksystems Carlota Copper KGHM (Help desk Manager) 01-13 to 06-15
• Jr. Admin in charge of Email server, Domain servers, Cisco servers
• Vpn Server Admin for all users for Carlota and KGHM users
• Order and inventory control of all Technology Equipment
• Desktop support and Helpdesk for all Carlota users
• Android & IPhone support to include reloading,updating,refresh, and break fix
• IBM Pure Flex Management
• 6 nodes 2 servers, 2 VMware 2 backup and recovery
• Project Management
• Cisco firewall upgrade
• Lan Wide Ip conversion
• Set up an Linux Fog Server for the Carlota Corp Side
• VMware Virtualizing upgrade
• Network Optimization and Fiber upgrade
• Helpdesk management & control of 250 users
Wizard Technical (Intel Validation Engineer) 10-12 to 01-13
• Testing and evaluation of unreleased mother boards and products
• Testing of newest Intel technology’s and Intel products
• Testing and configuring of laptops and desktops and servers
• Troubleshooting of Raid ,Bios, SSD’s ,
• Break fix and software repairs and support
• Build and configure laptops, servers, and Desktop for benchmark testing
• Used Acronis as Stem tool for imaging
InterTech (Acquinity Interactive Jr. Network Admin &Help Desk Manager) 07-12 to 09-12
• Managed Interactive Client for 400 users
• I3 Admin for 400 call center agents
• Managed the ADP Access system for Gilbert
• Desktop and network support for Gilbert office
• Dell Kace 1000 Jr. Admin
• Dell Kace 2000 Jr. Admin
• Desktop support for Gilbert office
• Blackberry server and phone support
• Used dell Kace to set up a Corp image
• Android & IPhone support to include reloading,updating,refresh, and break fix
InterTech (JCL Hospital Desktopsupport/help desk) 03-12 to 07-12
• Desktop, laptop help desk for 3000+ pc roll out
• Project management and Project Coordination for roll out
• Networking and pc and laptop support
• Meditech support for all devices
• Windows 7 and Meditech support for rollout
• Desk side support for project rollout
• Android & IPhone support to include reloading,updating,refresh, and break fix

3. InterTech (Oemgroupinc Help Desk Manager& JR. Admin) 01-12 to 03-12
• Help Desk manager and Desktop support (Dell Kace 1000)
• Jr. Admin (Dell Kace 2000)
• Networking and tech support for all offices
• Windows, Mac, and Office support
• Desktop Support of 100 engineers in Corp
• Email, Active directory and Network support
• Cisco phone unified support
• Acronis Management of all system images ( Initial and Post deployment)
• Android & IPhone support to include reloading,updating,refresh, and break fix
Arligition Computer Products (Discover Help Desk) 02-11 to 05-11
• Active Directory set up and management
• Help desk for all Discover staff
• Helpdesk agent for Discover staff
• Email Administration and support
• Thin client setup and management
• Windows, Mac,and Microsoft office support
• Maintained and operated lab of Discover Devices
• Norton’s Ghost image support
• Android & IPhone support to include reloading,updating,refresh, and break fix
Arligition Computer Products (L’Oréal /JR. Network) 08-10 to 12-10
• Vpn Administration (RSA token)
• Active Directory set up and management
• Email Administration and Support
• Help desk for all L’Oréalclients
• Windows, Mac, and Microsoft office support
• Spanish support team
The Plus Group, ASAP INC (Uverse Tier 2 & Escalation Manager ATT) 07-08 to 01-10
• Support for field technicians in advanced issues and customer support
• Coordination of dispatches and repairs
• Liaison for all field tech network troubleshooting and repairs
• Support for all lower levels ( tier 1,sales,and etc. )
• FTTP (fiber to premise), Fttn (fiber to node),and CVOIP Specialist
• Network monitoring and Troubleshooting
• Spanish support Team
• Maintained and operated Test Lab of AT&T equipment
Dell Systems Expert Hardware Technician, Dell (Etelecare) 02-08 to 07-08
• Dell Certified System Expert (DCSE) OptiPlex and Latitude Systems
• Dispatch and warranty support for Military, Corporate, and Educational facilities
• Server and hardware support
• Raid support for clients
Help Desk and Cvoip Technician, Cable One (Etelecare) Phoenix,AZ 10-07 to 02-08
• Technical support cable internet and Cvoip phone customers
• Wireless specialist
• Networking and help desk duties for customers and field techs
• Maintained a good work environment with 50 + techs

4. Help Desk Agent, Chase Paymentech, Tempe,AZ 07-07 to 10-07
• Technical support for all Chase credit card terminals
• Technical Support and networking specialist
• Maintained a work environment with 30 + techs
Help Desk and Technical Support agent,(2Wire Volt), Tempe,AZ 02-07 to 07-07
• Help Desk Specialist for DSL (ATT)
• Wireless Specialist
• Maintained a work environment with 50 + techs
Copier and Printer Technician,( Uni Copy), Tempe,AZ 08-06 to 02-07
• Preventive and Corrective maintenance for various copiers, printers, and fax machines
• Maintained and serviced networked copiers and printers
• Set up and deployed copiers/printers on servers and networks
• Server setup and support
• Helpdesk trained for network support
• Maintained test lab for testing and QA
Warehouse Technician, (Bashas’), Chandler,AZ 07-04 to 07-06
• Shipping and receiving specialist
• Document management
• Skills Trainer
Security officer/Supervisor (Allied and Anderson Security), Phoenix, AZ 12-02 to 07-04
• Maintained reports and logs / document control
• Physical security of various sites (business, corporate, and Industrial)
• Site Supervisor/Shift lead
Corrections Officer/Trainer, Corrections Corp ofAmerica, Florence,AZ 04-01 to 07-02
• Managerial coordination with hospitals and related facilities
• Oversaw recreationalprograms
• Management of staff ,visitors, and inmates
• Officer in charge of kitchen facilities
Corrections Officer/Trainer, AZ Dept. ofCorrections and CSC, Florence,AZ 12-99 to 04-01
• Supervision and management of inmates and staff
• Maintained log books and records
• Officer in charge of ( Arizona Criminal Industry)
• Officer in charge of kitchen facilities
M1 A1 Tank Mechanic, United States Marine Corp, 29 Palms, CA 07-95 to 07-99
• Repaired tank hulls and turrets
• Vehicle recovery specialist and repair
• Home Land Security roles
• Leadership and management development