This document provides a summary of John Veneri's qualifications, including over 15 years of experience in IT support roles across several industries. He has strong technical skills in software, operating systems, hardware, and networking and seeks to expand his skill set while providing high level customer support.

1. John Veneri
103 Elliot Street #11, Beverly, MA 01915, Cell: 617 320 2267, Email: JV30@hotmail.com
SUMMARY: Results driven IT Professional interested in expanding their skill set as they promote and provide high level
customer support.
TECHNICAL SKILLS:
OS Support: Windows XP/VISTA/7/8, Apple OS X, MS Windows Server 2003-2012
Software Support: MS Office 2003/2007/2010/2013, Office 365
Hardware Support: Dell Optiplex/Precision/Latitude; HP, Lenovo, Fujitsu, Avaya, Cisco Meraki, Cisco ASA
Mobile Device Support: iOS, Blackberry, Android
Administrative Support: AirWatch SaaS, Blackberry Enterprise Server, XenDesktop, Good for Enterprise Mobile, Global
Meet Web Conferencing, Cisco PrecisionHD Video Conferencing, Cisco TMS, RSA Tokens/Access,RedCloud
Security, Avaya Site Admin, Avaya Aura Message Manager, WSUS,Microsoft Remote Assistance,Active
Directory, Printer Server Management, Windows Deployment Server, Symantec Ghost, Acronis, True Crypt, Right
Fax Enterprise Management, UCi2i Virtual Meeting Room, VBrick Digital Signage, Nomura Issue Tracking,
VMware Infrastructure Client, Log Me In, Continuum, SA Manage Contract Management and Ticketing System,
Quote Roller RFP.
Medical Software Support: EClinical Works, Athena,Meditech.
EXPERIENCE:
11/15-Present
7/14-8/15
4/11-7/14
ADECCO ENGINEERING & TECHNOLOGY, Chelmsford, MA
IT Contractor, Sanofi Genzyme
 Provides VIPExecutive Level Support for North America.
 Responsible for internal Helpdesk Management including ticket creation, routing, and managing onsite
technical assistance using Remedy Problem Ticketing Solution
 Act as a liaison between VIP Level staff with vendors as well as support for Access Management,
Mobility Devices, and Software Deployment.
 Assists in breakfix, softwarehardware rollouts, project management, cabling services for all customers.
 Procurement of hardware, imaging, and configuring of desktops,laptop, and tablets.
 Special Events Support provided for VTC’s and company sponsored trade shows.
TCOM NETWORKS, LLC, Woburn, MA
NetworkingIT Consultant
 Managed Helpdesk staff, providing Level I-III Desktop and Telecom Support for over 1000 users across
multiple industries.
 Primary Technical contact for multiple WinchesterPhysicians Associates practices
 Responsible for internal Helpdesk Management including ticket creation, routing, and managing onsite
technical assistance.
 Act as a liaison with 3rd party vendors for support,contract management and licensing.
 Assists in breakfix, softwarehardware rollouts, project management, cabling services for all customers.
 Managed internal RFP System, researching hardware and software requests for customers,creating
customer proposals,proposalapprovals, and customer ordering. Additionally managed materials
received including all desktoplaptoptablet imaging and server builds.
 Procured, imaged, and configured desktops,laptop, tablets with customer images as well as
configuration of all Dell Servers according to company standards and customerrequirements.
ACADIAN ASSET MANAGEMENT, LLC., Boston,MA
Desktop Support Engineer
 Support and maintain Acadian Business systems across 5 offices including London, Singapore, Tokyo,
and Australia.
 Provide Level I-III Desktop and Telecom Support for 250 users including direct support for Executives
and Senior Management.
 Act as a liaison with 3rd party vendors for support and contract management.
 Help maintain/create business and technology alignment
- Managed migration to Windows 7 64-bit platform running office 2007 as part of 2011 desktop
refresh.
- Implemented GOOD for Enterprise and Airwatch MDM in support ofmobile device

2. 10/09-10/10
06/06-12/08
10/05-02/06
03/03-10/05
06/02-03/03
09/99-03/02
management
- Defined and implemented procedures to review and implement critical and recommended
software patches for the firm’s desktop’s and laptop’s
- Managed and maintained RSA Token setups and rollouts in conjunction with firms Citrix
environment
 Proactive monitoring of Acadian’s issue tracking systemto ensure timely response to resolutions
 Projects include: Office RelocationBuild out twice, firm wide iPhone rollout replacing Blackberries,
rollout of Desktop Video Solution (Jabber, MS Lync, Webex), firm wide printer refresh, Audio Visual
Upgrade through HB Communications rolling out IPAD technology in conference rooms, upgrade
Video Conference Room technology using Jabber managed by Cisco TMS, upgrade AV from ESET
Nod 32 to TrendMicro, firm wide transition to Xen Desktop, PolyVision Eno Whiteboard installs, 2014
desktop refresh, RSA SecurID Software token rollout for iPhone, Office 2013 upgrade.
 Supported following internal application upgrades:Qvidian RFP software, Board Application, HiNet
v7, firm re-branding, Datacenter Migration, Purchase Order systemimplementation.
LIBERTY MUTUAL, Portsmouth, NH
Contractor, Level 2 Desktop Support
 Level 2 support of LM Microsoft Vista Migration Project (45,000 devices)
 Application and OS support included MS Win 2k, MS Vista, MS Office 2003, MS Office 2010, LM
Image, LM Network Printing environment, plus over 1700 internal LM applications.
HP HOOD LLC, Boston, MA
(Second largest dairy manufacturer in the U.S. with annual revenues of just under $3 billion)
LAN ADMIN II, ITS
 Senior LAN Admin position responsible in support of server and desktop support covering New
England plant and admin locations as well as the remote sales force.
 Rotated within help deskteam supporting all remote sales staff and business travelers’technical
requests.
 Managed all cell phones and PDA’s.
 Application support included MS Office Suite, Trend, Symantec Ghost, Sysprep, IBM Client Access,
Siemens Hi Path 4000 IP Phone system.
 Project work includes wide rollout of MS Office 2007, Iseries 5.4, FAS Upgrade, Nutriform
5.4 upgrade, as well as preparation and testing for MS Vista 2007 rollout. Additional project
work included rollout of Siemans HiPath 4000 phone systemin New England region as well as
involvement in corporate office relocation.
WELLINGTON MANAGEMENT LLP, Boston, MA
Contractor, Starpoint Solutions
Client Technology, Desktop Support
 Senior Desktop Support position for financial services company. Operating systems supported include
Windows 2K (Desktop and Server).
FIRST CALL MORTGAGE COMPANY, Andover, MA
Network Administrator
 Manage the day-to-day support of a 100-desktop, 5-server environment across four locations.
Supported OS’s include Windows 2K (desktop and server), Window 9x, and Windows XP
OUTER CAPE HEALTH SERVICES, Orleans, MA
Network Administrator
 Manage the day-to-day support of a 70-desktop, 5-server environment across four clinical sites.
Supported OS’s include NT 4.0 (desktop and server), Windows 2K (desktop and server), Window 9x,
Windows XP, and Citrix Metaframe XP.
FIDELITY INVESTMENTS, Boston,MA
Network Administrator
 Managed the day-to-day support of a 300 user and 30-server environment for the World Trade
Center/Seaport Hotel, a Fidelity Investments company. Supported OS’s include Novell, NT 4.0
(desktop and server), Windows 2K (desktop and server), and Unix/Linux.
EDUCATION:
UNIVERSITY OF MASSACHUSETTS, Boston. MA, 1994

3. Bachelor of Science, Human Performance and Fitness.
CLARK COMPUTER CAREER INSTITUTE, Cambridge, MA, 1999
 Completed certification curriculum in NT 4.0, Novel 4.11.
 Certified NetWare Administrator.
CERTIFICATIONS:
Novell CNA (4.12)- 1998
Microsoft Certified Technology Specialist- 2009