James Jordan has 20 years of experience in retail and supermarket management. He is focused on customer service and has received several awards from management for going above and beyond. His goal is to leverage his experience in a management position in retail. Currently as a Department Supervisor at Home Depot, he assists customers in selecting products, supervises employees, and ensures the department runs smoothly. Previously he was Seafood Manager at Pathmark Supermarket, where he managed profit/loss, inventory, training, and strengthened customer service.

1. James P Jordan
24 Sandalwood Drive, Apt 10, Newark De 19713 • (H) 718-825-2442 • James.Jordan.77@live.com
CAREER SUMMARY
I have 20 years of experience in the Retail and Supermarket Industry. I pride myself on being customer focused and
well respected by Customers and Management. Known to be detailed oriented. Strong focus on productivity
improvements. My career demonstrates one of continued advancement and a progression of responsibilities. My
goal is to leverage this experience and seek a Management Position in a Retail Consumer Company. In my current
position I am known to assist in any area where a customer may need help. To be fully functional in all areas helps
to enhance their shopping experience, lessening wait time and ensures customer leaves satisfied.
SELECTED ACHIEVEMENTS
• Homer Award several times by Management for “Going Above and Beyond”
• Customer Service Employee of the Month – 2011
• Award for “Shrink” Improvement in reducing loss
• Innovation Award for Merchandising Displays
PROFESSIONAL EXPERIENCE
Department Supervisor (2013-Present)
Home Depot, Newark, De
• Assisting customers in selecting products that fit their need
• Completing weekly Accuracy and Task Functions through First Phone
• Reviewing sales daily and weekly through Store Scorecard
• Reviewing sales trends on monthly basis according to company metrics
• Supervising and training new employees
• Maintaining a clean work area for both customers and employees
• Working in a safe manner according to company guidelines
• Ensuring product is stocked, priced correctly, and accessible for customers
• Performing daily tasks, ordering, inventory control
• Completing projects in a timely manner
Seafood Manager (2002-2013)
Pathmark Supermarket, Staten Island, NY
• Managed Profit and Loss for weekly Sales
• Administered Inventory control for product
• Developed sales and promotion ideas
• Trained new staff on Department functions
• Responsible for all Departmental tasks reporting to Store Manager
• Designed and created store displays for promoting sale items
• Proposed and managed sanitation requirements, meeting and exceeding State Health Codes
• Strengthened customer service focus….awarded Customer Service Employee award.
EDUCATION
High School Degree from Concord High School
Attended Mercy College, Dobbs, Ferry New York
SKILLS
Knowledge of Bookkeeping; .Microsoft Word and Excel.. Price integrity. Strong Shipping and Receiving
experience. Superior Customer Service skills leading to creating client satisfaction and increased sales revenue.