Lauren Slott is seeking a challenging position in management or customer relations. She has over 10 years of experience in retail management, most recently as a crew member at Trader Joe's. Prior to that, she held several store manager positions at Tilly's and Zumiez where she was responsible for all aspects of store operations including customer service, staff management, sales, and inventory. Her strengths include outstanding customer service, strong attention to detail, developing and supporting staff, and being a team player. She provides three professional references.

1. Lauren Michelle Slott
1744 Hayes St. San Francisco, CA 94117
951.440.4386 ♦ FreshWaterPenguin@gmail.com
Objective
Experience
To bring my creativity, management experience and love for thorough and compassionate customer service
to a challenging position in management or customer relations. I would like to join a progressive, people-
first company that offers opportunities for growth, both professionally and personally.
Trader Joe’s
Crew Member
Carlsbad/San Francisco, CA
8/2012-Present
♦♦ Provide outstanding, personable customer service.
♦♦ Maintain awareness and knowledge about all products and product alternatives to best serve and advise
customers and to keep track of inventory.
♦♦ Keep floor stocked and ensure that products are provided to customers on timely basis.
♦♦ Perform cashier duties while following cash handling and counting procedures; fully responsible for drawer.
♦♦ Enter daily orders into system.
♦♦ Accept and process shipments and deliveries effiiciently and carefully.
Tilly’s
Co-Manager, Store
Oceanside, CA
8/2010-3/2011
♦♦ Provided high-level leadership and direction by maintaining strong customer service and positive employee
relations.
♦♦ With a team of managers, was responsible for all aspects of store operation, including opening and closing.
♦♦ Managed sales floor, including visual merchandising, cash handling, and loss prevention.
♦♦ Managed hiring, assessment, motivation and development of staff.
Store Manager
♦♦ In addition to managerial duties as listed above:
♦♦ Increased overall sales by 3% for the last year in this location, and 11% for the year prior.
♦♦ Aided District Manager in running contests, call-outs, E-mails, store visits and team
training events.
♦♦ Had the most well-merchandised store in the district and was recognized by the District
Manager, Regional Manager and Corporate Office team for outstanding merchandising.
♦♦ Created and trained a strong team of staff and assistant managers, many recognized by
Corporate for the quality of their service.
Store Manager
♦♦ Location was three months old when I was brought in to manage it.
♦♦ Recruited and trained entire staff.
♦♦ Trained and developed first assistant manager for promotion to managment at El Cajon
location.
♦♦ Re-merchandised entire store and was recognized for outstanding customer service and
merchandising in this new location.
Carlsbad, CA
10/2007-5/2010
Zumiez
Temecula, CA
5/2010-8/2010
Store Manager
♦♦ Was responsible for all staff customer service and interactions.
♦♦ Managed schedule, payroll, and all cash flow and handling, including deposit drops.
♦♦ Maintained daily inventory and tracked sales on an hourly basis.
♦♦ Kept track of store-wide and staff-specific goals with regard to sales and customer service.
♦♦ Made hiring decisions, trained, supported, and provided motivation to staff.
Chula Vista, CA
6/2007-10/2007

2. First Assistant Manager
♦♦ Served as point person for daily operations.
♦♦ Recruited, interviewed, managed, and trained staff of 15.
♦♦ Managed sales floor, loss prevention, and inventory.
♦♦ Maintained daily statistical sales tracking reports and detailed documentation of store’s assets.
♦♦ Increased sales by 35%.
♦♦ Supervised and monitored staff sales performance.
♦♦ Groomed and promoted two sales associates.
Rancho Cucamonga, CA
11/2006-6/2007
Second Assistant Manager
♦♦ Hired as sales associate.
♦♦ Number one sales associate for location.
Temecula, CA
6/2006-11/2006
References
Matthew Finkle
Former District Manager, Zumiez
mfinkle@stevenalan.com (619) 254-4088
Bridget Sovinski
Family friend/Former supervisor
bsovinski@neccfs.org (574)256-6760
Timothy Huerta
Former landlord
thuerta1678@yahoo.com
(714)865-0109
♦
Strengths
♦♦ Customer service
◊ I truly enjoy making sure customers and clients are taken care of.
♦♦ Attention to detail
◊ The details are what make the experience.
♦♦ Staff support
◊ I provide excellent mentorship and motivation to my team.
♦♦ Staff development
◊ I have received extensive training in ensuring that each staff member gets the individualized training and
support necessary for their personality and learning styles.
◊ I have groomed, trained, and promoted staff.
♦♦ I am truly a team player
◊ I know my performance is only as good as that of the rest of my staff.
◊ I take pleasure in providing support to my team and my fellow managers.