Mark Rayson is seeking a position that allows him to utilize his skills to promote career growth and company profitability. He has over 15 years of experience in retail management, customer service, and construction. His most recent roles include Manager at Doody's Hardware, where he oversees store operations and employees, and Department Supervisor at Toys R Us, where he provided customer service, inventory management, and staff supervision and training.

1. Mark A. Rayson
673 E 91st
Street Brooklyn N.Y 11236
Telephone: 1(718)200-9358, Email rayson_mark@yahoo.com
Career
Objective
To be a part of an organization wherein I can use my skills, not only to promote upward mobility but
to also help in enhancing the growth and profitability of the company.
Education Sept 1989 – June 1991 Denham Town High School, Jamaica.
• High School Diploma
Sept 1986 – June 1989 Horizon Park All Age School, Jamaica.
• Continuing education
Professional
Experience
Manager (Doody’s Hardware, Brooklyn NY)
March 2015 – Present
1. Customer Service, ensure the Stores hospitality are being extended to all costumer and their
needs are met within a timely manner.
2. Oversee checkout areas ensuring a smooth checkout process and overall customer
experience.
3. Monitor incoming merchandise and overstock, also ensuring orders/items for pickup are
place in the designated area and stocked neatly and in a timely manner.
4. Authorized to perform functions related to Discount/Void/Return/Store use/Payout.
5. Change drawer/safe access.
6. Building keys, alarm code, open/close authority.
7. Assign employees to specific duties.
8. Enforce safety, health, and security rules.
9. Examine merchandise to ensure that it is correctly priced and displayed and that it functions
as advertised.
Department Supervisor (Toys R Us, Brooklyn NY)
July 2009 – Present
10. Provided customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
11. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash
receipts, or in performing service for customers.
12. Monitored sales activities to ensure that customers receive satisfactory service and quality
goods.
13. Inventoried stock and reordered when inventory drops to a specified level.
14. Instruct staff on how to handle different and completed sales.
15. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing
workers when appropriate.
16. Assign employees to specific duties.
17. Enforce safety, health, and security rules.
18. Examine merchandise to ensure that it is correctly priced and displayed and that it functions
as advertised.
19. Plan budgets and authorize payments and merchandize returns.
Window Installer, Painter, Fabricator (Tropicair Limited, Jamaica W.I.)
July 2003 – June 2009
1. Measures and cuts insulation for covering surfaces, using tape measure, handsaw, knife or
scissors.
2. Covered and lined structures with blown or rolled forms of material to insulate against cold,
heat, or moisture, using saw, knives, rasps, towels, blowers, or other tools and implements.
3. Fitted, wrapped, stapled, or glued insulating materials to structures or surfaces, using hand
tools or wires.
4. Covered, sealed, or finished insulated surfaces or access holes with plastics covers, canvas

2. Mark Rayson
strips, sealants, tape, cement or asphalt mastic.
5. Distributed insulating materials evenly into small spaces within floors, ceilings, or walls,
using blowers and hose attachments, or cement mortars.
6. Prepared surfaces for insulation.
Laboratory Assistant (Lee’s Optical Limited, Jamaica W.I.)
Oct 1997 – March 2000
Telemarketer (Jamaica Call Centre, Jamaica W.I.)
June 1996 – Aug 1997
Glass Cutter (Randall’s Hardware, Jamaica W.I.)
Nov 1994 – April 1995
Office Clerk (Inland Revenue, Jamaica W.I.)
July 1992 – Sept 1994
Career
Summary
A detailed oriented retail professional with diverse work experience who works well with little to no
supervision.
Professional
Experience
Online shopping, instore pickup, ship form store orders
Inventory adjustment
Store clerk
BOH specialist (Warehouse Dept.)
Interact heavily with guest on sale floor and cash register
Passion for excellent
Ability to handle and prioritize multiple projects
Exceptional leadership communication and training skills.
Microsoft office certified.
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