Rafi Ahmed Siddiqui has over 5 years of experience in customer service and operations roles in the furniture and gadgets industries. He has strong communication and problem-solving skills and experience assessing customer needs, resolving issues, and motivating staff. His roles include After Sales Head at Urban Ladder, where he troubleshot issues and dealt with vendors, and Delivery Planner, where he scheduled orders and prepared inventory reports. He is currently pursuing an undergraduate degree in commerce.
1. RAFI AHMED SIDDIQUI.
Plot no 8-R-3 Shivaji Ngr, Govandi MUMBAI - 400043
Contact : 9664236274 | Cell: 9967178877
Inbox.safi@gmail.com
Professional Summary
Assertive Warehouse associate with sound knowledge of the Gadget’s, furniture & Leather industry, .
Adept at working well within a customer service & Backend Operation’s oriented environment and
motivating staff to maintain maximum productivity. Specialize in developing and implementing strategic
sales techniques.
Core Qualifications
• Considerable experience with customer relations and Problem solving
• Profound knowledge of Front end & Backend operation’s and promotional strategies
• Adept at assessing customer needs and resolving any issues by taking initiative’s
• Ability to quickly resolve staffing issues
• Adept at working under pressure
• Willing to work flexible schedules
• Solid communications skills
Experience
After sales head
1/8/2016 - Present
Urban Ladder
• Trouble shooting the issue within the allotted TAT. Which help’s to delight customer. And
Define the level of customer service to live upon our value’s
• Dealing with local vendor’s to procure and Resolve the ASAP.
• Set sales goals and monitored employee performance.
Delivery Planner
9/9/2015 - 1/8/2016
Urban Ladder
• Held regular stand ups with Delivery associate’s & team.
• Routinely inspected previous day issue feedback to improve better and understand
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2. consumer’s need and met with customers.
• Tele calling and interacting with customer’s via various medium of communication to
schedule the order which are ready for delivery.
• Prepared inventory reports and Balancing the throughput with the existing stock.
Service associate
28/4/2015 - 9/9/2015
Urban Ladder
• Deliver good’s & services and interacting with different class of people’s.
• Ensured that company values were applied and upheld
• Addressed issues with delivery.
• Monitored customer inquiries.
• Worked with management to prepare store promotions.
Team Leader
6/6/2012 – 25/2/16
Fossil India (P) Ltd
• Focus on building Profit
• Staff Management.
• Addressed issues with Third party purchasers.
• Monitored staff hiring.
• Worked with management to prepare Business promotions.
Education
Under Graduate – Commerce distinct
Present
Dr Baba Saheb Anbedkar college of Management studies.