Christina Chellis is seeking an administrative position where she can utilize her organization, communication, and customer service skills. She has over 10 years of retail experience in management and leadership roles at Petco and Target, where she supervised staff, ensured proper inventory levels, and provided excellent customer service. Chellis holds a Bachelor's degree in English Teaching from the University of New Hampshire.

1. Christina
Chellis
195 West High Street
Somersworth, NH
03878
603-422-3132
chrisc419@gmail.com
Objective
To work in an administrative position that will showcase my organization,
communication and customer service skills.
Employment History
Petco
Portsmouth, NH
Assistant Store Manager
February 2013 to present
 Create and modify the schedule of all Sales Floor and Management staff
 Hire and ensure proper training of new and current employees
 Supervise all associates, write associate reviews, coach them if necessary
 Follow through with managers to ensuretasks are completed on a timely basis
 Coordinate details surrounding yearly Physical Inventory and supervise
Inventory to ensure proper standards are met/exceeded by vendor
 Process Loss Prevention reports, investigate if needed and partner with
Regional Loss Prevention Manager if needed
 Lead weekly meetings with the management team to discuss/resolve potential
issues in the upcoming weeks
 Ensure customers receive appropriate service by team members, whether in
person or through a multi-line phone system
 Ensure daily Action Memos and e-mails on Microsoft Office 360 are completed
and answered on a timely basis
Inventory and Pricing Department Manager
February 2010 to February 2013
 Manage and monitor inventory; maintain in-stock levels by researching out-of-
stock items and partnering with Distribution Center to ensure prompt
replenishment
 Ensure shipments from the Distribution Center and other vendors are properly
received and worked
 Process damaged goods using Return to Vendor program, ensure proper
documentation is completed
 Ensure proper rotation is completed using FIFO (First In, First Out)
 Receive purchase orders daily, research late/missing purchase orders, ensure
purchase orders are filed correctly
 Assist with coordinating yearly Physical Inventory, assist in supervising Inventory
to ensure proper standards are met/exceeded
 Open and close the store, process payroll and other daily paperwork
 Provide excellent Customer Service to all customers, whether in person or on a
multi-line phone system

2. Target
Somersworth, NH
Sales Floor Team Leader
July 2009 to February 2010
 Manage all team members on shift
 Train new sales floor team members
 Write Team Member reviews and coach them if necessary
 Organized and created the Team Leader on Duty program to aid all Team Leads
 Manage Out of Stocks within specific departments
 Assist Grocery Manager with FIFO (First In, First Out) process and assist in
maintaining in stocks within Fresh Grocery department
 Ensure calls from customers are answered on multi-line phone system as
needed
Guest Service Team Leader February 2008 to July 2009
 Handle customer issues or complaints at Guest Services
 Train new cashiers
 Write Team Member reviews and coach them if necessary
Shoe Specialist
February 2007 to February 2008
 Maintain proper in stocks within the Shoe Department, assist with Men’s
Department as needed
 Answer multi-line phone system; assist callers as needed
Sales Floor Team Member
August 2006 to February 2007
Education
2002 to 2006 University of New Hampshire, Durham, NH
 Bachelor of Arts, English Teaching
References
References are available on request.