Jillian Morgan is an experienced administrative professional with over 16 years in residential settings, seeking a position as an administrative assistant in a healthcare organization, where her skills in customer service and knowledge of medical terminology will be advantageous. She holds certifications in medical administrative assistance and medical billing & coding, alongside a BA in business management. Jillian has demonstrated strong organizational and problem-solving abilities through her roles at Heart Share Human Services and St. Vincent's Services, achieving promotions and improving operational efficiencies.

1. JILLIAN MORGAN
347-750-5402 • jillianclarke8@aol.com • linkedin.com/in/jillianmorgan
SUMMARY OF QUALIFICATIONS
Administrative Professional with 16+ years of progressively responsible administrative experience in residential
settings. Outstanding professionalism and solid work ethic; positive, friendly with excellent interpersonal skills. A
proven multi-tasker with an excellent eye for detail. Recognized for being well-organized, outgoing, and an
inventive problem-solver. Seeking an opportunity as an Administrative Assistant within an established healthcare
organization where my extensive experience providing quality support and customer service and my training in and
knowledge of medical terminology and procedures will be an asset.
Qualifications include:
• Knowledgeable of HIPPA laws and committed to upholding agency standards: maintains utmost discretion
with confidential materials and information
• MS Office Suite+ (Word, Excel, Outlook, PowerPoint, Access), Lotus Notes, Internet savvy, type 50wpm
EDUCATION
Certification - Medical Administrative Assistant, NYC Department of Education, Sep 2015 – Jan 2016
Certification - Medical Billing & Coding, NYC Department of Education, Sep 2015 – Jan 2016
BA in Business Management, Brooklyn College/City University of New York (CUNY), May 2013
PROFESSIONAL EXPERIENCE
Heart Share Human Services of New York 5/2014 - 5/2015
Residence Manager, Intermediate Care Facility Department – Flatbush ICF
Directed and coordinated the administration of the residence. Maintained and reviewed incident reports and took
appropriate actions according to department policy and OPWDD regulations. Attended Incident Review Committee
meetings and provided relevant information to agency’s investigators regarding client incidents. Prepared and
reviewed other monthly reports (i.e. facility reports, vehicle logs, fire drill and overnight logs, Plans of
Protection/CFAs, body checks, monthly equipment inventory, etc.) and efficiently managed large filing system.
Managed payroll for 30 employees by recording accurate data from time cards bi-weekly into Lotus Notes,
reviewing timesheets for accuracy, and forwarding to Payroll Department. Handled calls from residents’ families,
staff and upper management and provided friendly, efficient assistance to all. Ordered and inspected delivery of
supplies maintaining budget. Greeted visitors with a smile and communicated in a professional manner at all times.
Achievements:
• Promoted from Administrative Assistant to Residence Manager within 4 months of hire
• Implemented extensive Excel databases to accurately record clients’ bank balances and personal spending,
and track employees’ time-off requests (vacations, sick leaves, religious/personal days, etc.)
St. Vincent’s Services, Inc. 6/2002-5/2014
Administrative Assistant, Intermediate Care Facility Department – Park Slope (7/2011 to 5/2014)
Administrative Assistant, Intermediate Care Facility Department – Flatbush (6/2002 to 7/2011)
Worked directly with Residential Services Managers and covered for Executive Assistant during any absences.
Coordinated all functions for Program Director and 6 additional professional staffers, including fulfilling requests
for medical reports. Invited parents of consumers by mail to IDT meetings to discuss consumers’ progress and well-
being. Assisted with new hires by conducting employment verifications and background checks, verifying all
licenses, coordinating pre-employment medical exams and fingerprints, etc. Typed memoranda, correspondence and
confidential reports for Program Director, Residence Nurse and qualified mental retardation professionals.
Monitored and followed up on due dates for employees’ physical exams, licensures and re-certifications, as needed.
Arranged for repair and maintenance of office equipment, and ensured all clients’ and employees’ satisfaction by
providing a comfortable and confidential administrative relationship.
Achievements:
• Significantly reduced time spent searching for files (including employees’, consumers’ and medical files)
by replacing defective file cabinets to ensure security of contents, and ensured records accuracy by
completely reviewing, updating, reorganizing and restructuring all filed materials within extensive system.
• Planned and executed dynamic monthly staff meetings, and created wonderful special events (Christmas
parties, Thanksgiving dinners, etc.) for groups of up to 30 employees and 14 special needs residents.