Amber Zillinger is an accomplished health information management professional with extensive experience in both paper and electronic medical records at notable institutions such as Scripps Memorial Hospital and UCSD Healthcare System. She has demonstrated skills in quality control, customer service, and compliance with regulatory standards, along with effective communication and organizational abilities. Currently a student in health information technology with certifications anticipated in the near future, Amber also possesses a solid background in business management and operations.

1. Amber V. Zillinger
17438 Matinal Rd. #4322
San Diego, Ca, 92127
808-446-2678
ambervcomo@yahoo.com
Hi Quality Control / Index Tech.
(Scripps Memorial Hospital La Jolla / Dec. 2015 - Present)
 Responsible for identifying the comprehensive legal patient medical recordin paper and electronicsystems
in Health Information.
 Duties include assuring all patient records and loose documents are scannedand indexedinto the EPF with
the highest level of quality possible.
 Responsible for full range of tasks performed in health information department with regard to health
information management andmaintenance.
 Provides customerservice support of the health information department and any otherduties assigned.
Health Information Clerk II
(Family Health Centers of San Diego /Sept. 2015 – Dec. 2015)
 Coordinates the release of medical information, following alldepartment and regulatory guidelines. Verifies
authorizations, records incoming requests, processes requests, andcommunicates with requestor.
 Ensures applicable regulatory and department standards are met or exceededand adhered to on an on-going
basis (JCACHO, OSHA, Safety Standards etc.)
 Processes documents received, including prepping, scanning, and reviewing records.
 Ensures records requiring provider review and approval are scanned, uploaded, and messagedto providers
within 48 hours.
 Provides customerservice for department, including a, answering emails, androuting faxes.
 Reviews medical records for accuracy and completeness. Participates in a variety of Quality Assurance, Quality
Control and data Abstraction as assigned.
Health Information Management / Clerk and Assistant P&P Writer
(UCSD Healthcare System / Internship / June - August 2015)
 Ability to partner various departments to understand business operations andensure policy reflects adherence
to that regulation.
 Strong organizational skills, businessacumen, ability to function understress and deadlines, andability to work
efficiently in a team environment while supporting various departments.
 Excellent analytical, problem solving, investigative andresearch ability as evidencedby experience in the
identification of requirements andthe definition, evaluation andselectionof appropriate documentation
solutions to business problems oropportunities.
 Able to review, analyze, andidentify deficiencies on inpatient andselectedoutpatient health records in
accordance with accreditation and medical staff regulations.
 Able to interviewpersonnel, analyze various types of written material, andconsolidate the
information into an organized, understandable format.
 Ability to discern patterns and correlate seemingly unrelatedinformation, conceptualizeandthen translate
ideas from the abstract to the concrete.
Health Information Management Clerk
(Scripps Clinic La Jolla / Internship / Jan. – June 2015)
 Responsible for the maintenance of both the paper medical record and the electronicmedical record.
 Maintenance of medical records to include processing of loose documents by accurately and promptly scanning,
indexing andtasking documents into the electronichealth record(EHR) as appropriate.
 Perform EHR audit and quality maintenance procedures.
 Pull and refile charts in an efficient andaccurate manner, process chart requests, and facilitate chart purges.
 Organize, manage medical recordcopy requests, keepchart rooms organized, meet deadlines, andmaintain a
commitment to teamwork.
 Able to review, analyze, andidentify deficiencies on inpatient andselectedoutpatient health records in
accordance with accreditation and medical staff regulations.

2. Assistant Business Administrator for Assisted Living
(Family Residential Care 2008-2015)
 Ensured adherence to all applicable company policies and procedures by staff.
 Extremely knowledgeable of Business ComputerSystems, California HRpractices, and Business Operations.
 Maintainedfinancial controls including shrink, laborand operation expenses andmaintainedstandards of
operations
 Demonstratedstrong analytical, organizational, andproblem solving skills.
 Reviews, analyzes, andidentifiesdeficiencies on inpatient andselectedoutpatient health records in accordance
with accreditation and medical staff regulations.
 Prepares communications to physicians and others relative to chart deficiencies.
 Updates and maintains MasterPatient Index. Understands, maintains, andcoordinate data in facilitiesrecords.
General Manager/ Training Area Manager
(Retail Management 2002-2015)
 Experienced Recruiter, Interviewer and Hiring Manager.
 Coached and developed the team to achieve results andshowed effective communication skills.
 Executed and managedinternal /external marketing andproduct presentation initiatives to achieve goals.
 Establishedand monitoredschedules, staff, payroll and maintainedproper inventory control.
 Facilitatedinventory reports, maintainedcompliance standards for shrink control and analyzedvarious
business reports to understand trends and opportunities.
 Managed all scheduling andpayroll functions to maximize profit and productivity while exceeding company
financial goals andhave an acute attention to detail- with strong ability to prioritize andexecute tasks.
 Managed personnel coverage and high conversion rates of customers to profit.
 Proven track record of results with a keen ability to thrive in a fast paced, multi-tasking environment.
Special EducationalTraining
 Current Student in Health Information Technology (HIT) at San Diego Mesa College
 (On Track for CCA Certification Fall 2016, RHIT Certification Fall 2016)
 AA degree in Merchandising, AA degree in Management and Consulting
 AHIMA member / CHIA member / SDHIA member / ASTM member
 Scanning / Indexing / ROI / Drop filing / QA / Transcription / Project Management
 P&P writing / CPT / ICD-10–CM Training / ICD-10-PCS Training
 Epic / Epic Gold / CMISC 2 / Centricity / PMA / Allscrips / EHR & EMR Management
 Medical Terminology / Anatomy / Physiology / Pathyosociology / Business Management
 Word / Excel / Outlook / Access / PowerPoint / Photoshop / QuickBooks
 Shipping & Receiving Software / POS Systems / Facility Systems
 Hiring and Recruiting software / Payroll Processing Software ( Kronos / Work Brain / ADP)
 Operations Management / Loss Prevention Supervisor / Inventory Control / Customer Service
 Manager / Training and Development of Staff
 Data Entry / Filing / Light bookkeeping / Account Manager / Phones Professional
* REFERRENCE UPON REQUEST*