Yasmin Smith is a healthcare administrator with 9 years of experience in customer service and healthcare seeking a position in health administration or customer service in Georgia. She has a degree in healthcare administration and experience as a clinical data coordinator ensuring accurate patient records. Her skills include medical terminology, communication, program development, computer proficiency, and leadership. She also has experience in various customer service and administrative roles at Walmart, Grainger, and a medical clinic.
1. YASMIN SMITH
325 Santee Dr., Piedmont, SC 29673 ~ 864-329-6969 ~ ygrant.yg@gmail.com
CAREER PROFILE:
I am a highly accomplished, talented, and professional health care administrator with nine years of diverse experience in the
customer service and corporate sector. I amrelocating to the Georgia area seeking an opportunity to secure the position of a
Health care Administrator or Customer service Representative, utilizing my skills and proficiency.
PROFESSIONAL STRENGTHS:
Familiar with medical terminology and clinical procedures
Possess excellent oral and written communication skills
Ability to develop programs and negotiate vendors
Possess good analytical and organizational skills
Familiar with basic operating systems like Microsoft Excel, Word, PowerPoint, Excel and the Internet
Possess good management and leadership skills
EDUCATION:
Brown Mackie College, Greenville, SC 1/2012 – 07/2014
Associate of Applied Science in Healthcare Administration.
GPA: 3.24
EMPLOYMENT HISTORY:
GHS Cancer Institute, Greenville, SC 08/2015-Present
Clinical Data Coordinator (CDC)
Practice HIPPA and protect the security of all medical records.
Review patient records for accuracy and compliance per the study specific sponsors protocol.
Identify, compile, abstract,and code all patient data using the sponsor’s assigned databases.
Research and resolve queries to clarify conflicting or missing data information.
Refer to certain classification manuals to obtain information about different disease processes.
W. W. Grainger, Fountain Inn, SC 1/2012 – 07/2015
Customer Service Representative (CSR)
Listen and respond to customer’s needs and concerns.
Efficient filing, charting, and documentation.
Handle returns or complaints
Provide information about products and services, and taking orders, determine charges,and oversee billing or
payments.
Record details of customer contacts and actions taken.
Research answers or solutions as needed.
CLINICAL EXPERIENCE:
St. Francis Millennium after Hours, Greenville, SC 06/2014 - 07/2014
Front Desk Specialist Externship {120 hours}
Welcomed and greeted incoming patients.
Handled the data entry of demographics and insurance billing.
Responsible for other daily administrative functions such as filing, copying, faxing and answering phones.
Responsible for managing clerical as well as administrative staff.
Wal-Mart, Lexington, SC - Greenville, SC 04/2007 – 10/2012
Cashier, Customer Service Manager, Pharmacy Tech, & Inventory Assistant
Responsible for providing the best customer service and managing all monetary transactions with perfect care.
Assisted in the development of the customer service policy for an entire organization.
Managed a teamof customer services staff, and handled face-to-face inquires from customers.
Able to fill patient’s prescriptions; check out the pharmacy customers while providing the best customer service.
Input (data entry skills) the patient’s information into our systemin a timely fashion.
Able to call other pharmacies and process transfers for the pharmacist as well as take prescriptions that the
physician offices would call in.
Manage the inventory throughout the backroomand sales floor of Wal-Mart.
Managed all counts on all merchandise from apparel to food items.
