1. Manuel A. Avila Lugo
40150 Friar Tuck Trl, Zephyrhills, FL, 33540
813-804-0221
otito.avila@gmail.com
Education
 1988 ZEPHYRHILLS HIGH SCHOOL, ZEPHYRHILLS, FL
High School Diploma
Related Experience
 1990-2005 BayCare Home Care, Tampa, Zephyrhills
CNA/HHA - Performed personalcare in the patient's home as well some light housekeeping.
Receptionist - Handled all incoming calls on a multi-line phone system with intercom.
Programmed phone systems as needed.
Filing Clerk - Responsible for maintaining patient records, filing all paperwork in a timely
manner. Also responsible for ordering medical supplies,filling orders from clinical staff, and
inventory of medical supplies.
Data Entry Clerk - Responsible for entering all patient records into computer system. Entry of
all patient charges for visits and supplies. Monthly review of all patient charges before
submission of final bill. Coding and medical terminology.
Administrative Assistant- Personal secretary for the Regional Director of Nursing. Duties
included: transcription of verbal notes, creation of new forms, tables, worksheets, graphs,
charts.Translation and recreation of existing forms into spanish.Coordinated staff scheduling
where needed in 18 offices. Assisted Regional Director with budgeting, record review, annual
merit reviews.
Business Office Manager - Responsible for managing six business office employees.
Accounts payable and accounts receivable. Private insurance verification. Medicare
verification on the Medicare system. Process all employee payroll on a weekly basis.Monthly
Medicare and private insurance billing.
IT Instructor/Traveling Business Office Manager - Responsible for educating all field staff
in use of new technology.Worked independently to schedule classes with a goal of one month

2. to have all staff properly trained. Scheduling of field staff on for patient visits. Filled in for
vacationing business office managers and whenever needed.
Languages & Skills
 English – Native Language
 Spanish – Speak fluently and read/write with high proficiency
 Computer program - Office Suite
Certifications
 Management Training, conflict resolution and communication skills training
 MS Office and various Windows classes