Mary Gonzales is seeking an administrative assistant or third party administrator position utilizing her skills in areas such as customer service, data entry, report generation, file management, billing, and communication. She has over 10 years of experience in administrative roles for companies providing disability management, education, and medical services. Her technical skills include Microsoft Office programs and systems for claims processing, scheduling, and student records.

1. MARY GONZALES
1274 Santona Court, Manteca, CA 95337 (408) 603-6056
Email: gonzales.maria36@yahoo.com
OBJECTIVE Seeking a challenging, career-oriented Administrative Assistant / Third Party
Administrator position that will utilize my skills and experience.
QUALIFICATIONS
Administrative Support Customer Service
Third Party Administration Multi-Task Oriented
Data Entry / Run Reports Communication / Telephone Skills
File Management Cross Training
Place/Fax Purchase & office Orders Handle confidential information
Bill Payment / Check Comments Attention to detail
 Technical Summary: Windows XP, 95, 97, 98, 2000-2007, Microsoft Word,
Outlook, Internet, Student Services, Go-Matrix5, Claim Tools, Leavelink, Interaction
Client, PACS, ISO, OFAC, Calendar Scheduling, Excel.
PROFESSIONAL
EXPERIENCE
2008 to MATRIX ABSENCE MANAGEMENT, San Jose, CA
Present AMS-Integrated Claims Assistant - (Disability /PFL /LOA / FMLA)
 Assist with electronic mail, filing and receives/sort mail deliveries
 Process ISO verification on all new claimants
 Documents claim file notes and all telephone conversations appropriately
 Communicate with claimants, clients and providers by via e-mail/phone/fax regarding:
claimants return to work status, medical certifications, request for medical records,
dependent information, issue of checks, EDD filing for state award rates
 Enter medical diagnosis, Physicians information in PACS system and request/return
back to MD office if incomplete
 At request, send bill payment for medical records invoices
 Enter and keep claimants information updated in Demographics
 Perform a variety of other administrative/clerical support with printing generated
correspondence letters and/or printing required documents to be mailed out to the
claimant or by via scan/email
 Compile, organize and analyze information in reports and customer packages
 Works in coordination with Claim Examiners from first claim reports to closing of the
claim
 Send appropriate communication eComms (5 day/10 day/amended and return to work
eComms)
 Organize birthday party potlucks/decorations
2007 to MARINELLO SCHOOLS OF BEAUTY, Santa Clara, CA
2008 Admissions Advisor
 Receive all inquiry calls including walk-ins from potential students.
 Provided accurate information regarding programs including entrance requirement,
curricula and academic standards.
 Updated progress of each student lead in the RGM management system.
 Enrolled students who met eligibility requirements, complying with strict governmental
regulations and accreditation standards.
 Performed a wide variety of clerical support functions and gave tours of school and
provided information regarding school programs.
2004 to INSTITUTE FOR BUSINESS & TECHNOLOGY (IBT), Santa Clara, CA
2007 Admissions Coordinator

2.  Worked directly with Admissions Director and support all related administrative
support functions to include: taking notes of our meeting topics and then type it out,
record keeping/file management, assist/prepare material for admissions orientation,
miscellaneous clerical duties as requested from admission representatives
 Arrange and schedule testing for ATB exam on perspective students prior to
enrollment
 Verify GED/Diploma confirmation from resource/request for a copy documentation
 Obtaining required admission information and signatures enter into the system and/or
file documents in students file
 Generated a variety of reports to include: inquiry logs, appointment logs, monthly
starts, marketing reports, cross reference new program starts/current with student
services department
 Assist/attend students graduation events from the program
 Place office supply orders within the department
 Supervised 3 receptionists, cross trained on front desk duties, assure front desk
coverage is met at all times
EDUCATION & CERTIFICATIONS
BRYMAN COLLEGE, San Jose, CA CPR / AED CERTIFIED
Diploma in Medical Assisting, 2005 American Red Cross, 2013
(will be updated)
References & Additional Information Provided Upon Request