1. TOYA M. BYRD
7600 Fontainebleau Drive #511 202.676.6262
New Carrollton, MD 20784
toyabyrd272@hotmail.com
https://www.linkedin.com/pub/toya-byrd/68/ba0/478
OBJECTIVE
Self-motivated, innovative professional with 15+ years of diverse experience in the administrative field, strong team player with
interpersonal and problem-solving skills; I am looking for an organization that will provide new challenges and the potential for
growth.
HIGHLIGHTS OF QUALIFICATIONS
My abilities consist of; strong accuracy and attention to detail with excellent verbal and written communication skills. I have a
professional attitude yet friendly demeanor. I have the ability to organize and prioritize multiple tasks. I am Proficient in MS office;
 Proven ability to gather data, compile information, maintain soft and hard files, manager multiple calendars, handle
meeting requests and travel arrangements
 In depth knowledge of managing compound databases and generating spreadsheets and reports
 Proficient in liaising between the company and other agencies
 Hands on experience in answering multiple phone lines and greeting walk-in customers Well-versed in transcribing and
typing 55 wpm, dictation of letters and memoranda
 Excellent interpersonal and communication skills
 Good attention to detail and well hones stress management skills
 Effective organizational/communication skills both orally and in writing
 Proven ability to take initiative and stay focused at all times
 Profound ability to meet new challenges with enthusiasm
PROFESSIONAL EXPERIENCE
HR Administrative Assistant
Transdev Transportation (Metro Access Contract) – Hyattsville MD 06/2013 – 06/2015
Provided direct administrative support to the General Manager and Staff of Transdev Transportation; to include drafting all
correspondence, maintaining appointment calendars, filing, shredding, and other office service functions as necessary;
• Company liaison: answered multiple phone lines, greeted and directed all visitors, and distributed incoming
mail;
• Scheduled cost effective travel, car and hotel arrangements for Site Managers.
• Executed background checks and I-9 verifications (via E-verify) of potential candidates for the HR
department;
• Special projects: reorganized the filing system and performed database clean-up for both the Contracts
Manager and HR department.
1 | P a g e

2. • Managed Human Resources activities, including advertising, recruiting and retention.
• Attended job fairs, interviewed potential employees, conducted background checks and trained new hires on
company policies and procedures;
• Analyzed payroll records on a bi-weekly basis utilizing ADP and VDS system
• Processed expense reports for travel, conferences, meals, etc.
• Organized and maintained all hard and soft copy files.
Administrative Assistant
Express Employment Professionals (staffing employment) – Bethesda MD 10/2009 – 06/2013
• Coordinated meetings and calendaring, booked travel and generated expense reports.
• Prepared correspondence and reviewed documentation for accuracy and conformance with internal policies
and procedures.
• Screened/handled incoming calls, complaints and inquiries.
• Updated the department's databases with staff information and managed logistics around client mailings.
• Managed administrative tasks related to territory management, accessed various systems to retrieve
information, and used queries to extract statistical data.
• Provided office management duties that included ordering and tracking of office supply inventory and
managed vendor relationships
• Improved record/file maintenance system by implementing a central filing system and structured process for
retrieving, returning and archiving files/records.
• Additional responsibilities included organizing and maintaining hard-copy and electronic filing systems.
• Completed projects in a timely manner meeting deadlines and even transcribing dictation, to name only a few
specific but common entries.
• Performed other duties as assigned.
Program Support Assistant
Office of the Chief Medical Examiner (DC Government) – Washington DC 08/2007 – 09/2009
Provided program/administrative support to Sr. Management and (2) District based Fatality Review Committees [Domestic
Violence (DV) and Mental Retardation and Developmental Disabilities (MRDD). Support included: filing, faxing, scanning,
shredding, large mail merges/mail distribution, emails/calendar management, errands, reviewed correspondence and reports.
• Planned/coordinated (3) monthly meetings addition to on and off site meetings/events, prepared materials,
and secured sites/catering services.
• Handled calls and promptly forwards them to appropriate person among 25+ employees.
• Responsible for scheduling meetings for all employees; escorts visitors to staff offices.
• Composed and distributed inter-departmental memorandums (e-mail, documentary and voice) ensuring
timely delivery and receipt of important information while at the time maintaining confidentiality.
• Prepared and assembled media kits for marketing and public relation departments.
• Responsible for making domestic and international travel arrangements for senior-level executives via the
Internet, which resulted on a net saving of $175 - $250 per round-trip airfare ticket.
• Established and maintained electronic records management system for all incoming and outgoing
correspondence.
• Maintained/completed multiple databases, spreadsheets, case presentations, executed queries, developed
projects, graphs and charts that depicted statistical data and national trends of Domestic Violence/Mentally
Retarded.
• Collaborated with various agencies/programs including U.S. Attorneys Office (USAO), Metropolitan Police
2 | P a g e

3. Department (MPD), and Department of Developmental Disabilities (DDS) in order to identify/retrieve
pertinent information needed to build cases that were discussed at the DV and MRDD monthly meetings.
• Efficiently and accurately recorded statistical and related data.
• Assisted with the compilation and editing of published documents; including, annual reports, white papers,
brochures/monthly case summaries.
Clerical Assistant
Department of Health (DC Government) – Washington DC 09/2002-08/2007
Performed clerical duties related to clinical services including medical transcription, composition, and dictation.
• Handled telephone calls, took accurate messages and routed them accordingly.
• Maintained daily schedules for clinical, academic and administrative tasks
• Prepared and processed correspondence and emails
• Answered regular medical inquiries
• Drafted letters for physicians and other clinical staff
• Obtained, verified, and updated patient information
• Maintained and updated patient medical records.
• Arranged meetings for administrators and clinical staff.
• Maintained routine files and assisted in establishing office systems.
• Procured office and clinical supplies.
• Assisted in the maintenance of office equipment.
• Participated in the development of new clerical procedures and office routines.
• Reviewed requisitions for accuracy and processed authorized request.
• Procured/inventoried/maintained office supplies/services and purchase orders (PO) tracking.
COMPUTER SKILLS
QuickBooks, ADP Payroll System, MS Word, MS Excel, MS Access, MS PowerPoint MS Outlook and Lotus Notes.
EDUCATION
Potomac Senior High School, Oxon Hill, MD – Diploma 09/1991 – 06/1995
University of Phoenix, Online – Currently Attending 04/2015 – 07/2017
3 | P a g e