Katie Kueser is a retail management professional seeking a new opportunity. She has over 10 years of experience leading all aspects of retail operations, including customer service, sales, inventory management, and payroll. She has successfully started up and turned around stores, propelling them to sales and customer satisfaction leaders while lowering costs. Her background also includes sales representative roles where she exceeded quotas and customer satisfaction benchmarks.

1. Katie M. Kueser
5603 84th
Street, Lubbock, Texas 79424
(806) 789-7244
katie.kueser@yahoo.com
SUMMARY OF QUALIFICATIONS
 Comprehensive background leading all aspects of retail operations (e.g., customer service, merchandising, sales,
inventory, loss prevention, and payroll management) reinforced by extensive retail management training.
 Successful in both startup and turnaround management roles- have propelled stores to leaders in both sales and
customer satisfaction district-wide while simultaneously lowering shrink and staff-turnover to all time lows.
 Quota-surpassing sales representative with record of exceeding employer expectations in different areas including sales
and reported customer satisfaction as evidenced by repeat business.
EDUCATION
Texas Tech University, Lubbock, TX
Bachelor of Arts in English Literature & Psychology
Graduation Date: August 2008
GPA: 3.45
WORK EXPERIENCE
J Jill, Lubbock, TX 2015-Present
Assistant Store Manager
 Driving and maximizing the sales and profitability of a new store in its first year to achieve growth and preservation in
community.
 Assisted in store winning #1 place in Customer Satisfaction & Email Capture Contest, receiving recognition and
financial reward for excellent interaction with customers.
 Serves as brand and product knowledge trainer and educates all associates on new monthly merchandise trends and
ensures product knowledge modules are understood and completed before each new floor-set.
 Coordinates efforts with store manager to complete monthly floor-set overhauls and introduces new merchandise into
sales-floor, working the existing product into sale and carryover sections of sales-floor.
 Effectively motivating, coaching, managing, and developing the sales team.
 Analyzing sales figures and forecasting future sales volumes.
 Leading by example in all aspects of the role, most importantly delivering exemplary customer service.
 Maintaining accurate statistical and financial records and merchandise inventory.
 Organizing, preparing, and arranging promotional materials and displays.
Sephora, Lubbock, TX 2013- 2015
Assistant Store Manager
 Fully accountable for increasing sales, ensuring efficiency, and for maintaining the highest retail standards.
 Execute monthly training programs (agendas) and manage sales associates to achieve desired sales goals.
 Direct and encourage sales associates to increase sales, provide excellent customer service, and ensure business
efficiency.
 Responsible for increasing sales plan by over 20% throughout period of employment.
 Enforce the core standards set by all Sephora stores through maintaining proper product placement, following
animation guidelines, and upholding merchandise integrity.
 Implement “Brand Ambassador Program” with sales associates to foster brand ownership, responsibility, and serve as
education tool.
 Frequently access training materials to learn new products and techniques to stay up to date for the customer: seeks out
and absorbs knowledge of products to deliver a memorable and lasting experience with clients.
 Participates in and represents company programs that positively impact the business; implement Beauty Insider
Rewards Programs with sales associates and clients.
 Manage all merchandise processes; including returns to vendor, markdowns, replenishment, pricing, animations,
updates, and inventory accuracy.
 Enforce and uphold loss prevention procedures and established security policies.
Richdale Apartments, Houston, TX 2011– 2012
Leasing Representative
 Responsible for the sales and marketing of 14 apartment properties throughout Houston, Texas.
 Recognized and rewarded financially for consistent ‘top leaser’ status averaging 5 times the monthly requirements with
over 70% of leases achieved priced at market rent, forgoing any incentives or rental concessions.
 Maintained company standard of at least 90% occupancy rate at each property.
 Accountable for the efficiency and profitable continuation of commercial real estate developments.

2.  Utilize my sales experience to initially qualify the prospective resident, determine availability, and conduct a
comprehensive community tour individualized for prospect’s needs and circumstances.
 Review current organizational effectiveness and make recommendations for improvement.
 Develop and utilize customer database for phone calls, housing recommendations, promotions, and events.
 Managing, scheduling, and coordinating assigned real estate services.
 Checking that agreed work by maintenance staff has been completed to the client’s satisfaction.
 Responding appropriately to tenant’s emergencies or urgent issues as they arise.
ConAgra Foods, Lafayette, LA 2009- 2010
Retail Sales Representative
 Managed a 5 million dollar sales territory in SE Louisiana and represented over 40 different branded products.
 Responsible for account management of 30 Wal-Mart Supercenters.
 Grew business by over $100,000 dollars during the last 12 months by establishing excellent customer relationships and
creating win-win partnerships.
 Consistently exceeded company standard of 15 store visits per week, earning recognition as one of the top reps based
on call volume.
 Implemented creative and innovative cross merchandising displays; including, displaying grocery products with non-
perishable items, and further increasing space in stores to represent ConAgra products.
 Recognized and rewarded by ConAgra Foods for achieving above target results for fiscal sales, territory coverage, and
specific merchandising projects.
 Developed and implemented successful marketing plans throughout sales territory resulting in increased earnings.
 Strengthened key customer relationships by focusing on customer’s needs by way of using my contrived, territory
specific customer point-of-sale data analysis.
 Prepared informative and projective tracking reports within territory for the utilization of management.
 Communicated frequently and effectively with supervisor to inform of sales territory opportunities and all marketplace
issues such as sales promotions and competitive strategies.
Certifications/Continuing Educational Workshops
• One Performance Selling Seminar
• Certified Sales Training Manual
• ConAgra Learning Exchange: Our Brand Knowledge
Abercrombie & Fitch, Lubbock 2008 –2009
Assistant Store Manager
 Utilize sales experience in a retail-business environment by driving sales and increasing revenue.
 Executed the loss prevention class as well as managed associate theft policy, which improved reported shrinkage by
20% throughout employment.
 Led community wide recruitment drives and conducted interviews with potential candidates, resulting in store
maintaining level of 100%, or fully staffed.
 Supervised and managed the store’s employees by delegating tasks, implementing quality control measures and
monitoring the performance of all associates.
 Provide associates with the necessary coaching, support, and guidance required for their position.
 Accountable for financial aspects of store including: the preparation and delivery of the daily bank deposit; recording
an accurate, detailed account of all fiscal transactions with profit compared to previous and expected sales, exact cash
amount and verification of placement in safe, and any returned and exchanged merchandise.
 Possessing extensive knowledge of branded products, services, and merchandise and working hard to ensure that
service to customers is consistently high.
HONORS
President’s List-Texas Tech University-fall 2003
Dean’s List-Texas Tech University-spring 2004, fall 2004, spring 2005
President’s Education Award-Texas Tech University-2003
MEMBERSHIP
Kappa Alpha Theta Sorority
The National Society of Collegiate Scholars- Texas Tech University-2005
The National Scholars Honor Society- Texas Tech Univeristy-2005