Craig Banks is a highly motivated recent graduate with excellent communication, interpersonal, and technical skills seeking a manager or business development role. He has a Masters in Management from Indiana Wesleyan University and over 15 years of experience managing cleaning and retail operations, including developing policies and procedures, interviewing and overseeing staff, inventory management, sales reporting, and customer service. His accomplishments include building loyal clientele through consultative sales and streamlining products based on consumption analysis.

1. Craig Banks
3911 N.Grand Ave Indianapolis,In 46226
Cell: (317)724-6616craigbanks51@gmail.com
Manager / Business Development Professional
 Recent honors graduate of Indiana Wesleyan
University. Highly motivated to launch professional
skills.
 Excellent interpersonal, communication and
relationship-building skills. Listen attentively,
communicate persuasively and follow through
diligently.
 Technically skilled—cross-platform expertise and
proficiency in Word, Excel, and PowerPoint
Key Competencies
 Customer Acquisition
 Referral/Repeat Business
Generation
 PowerPoint
Presentations
 Public Speaking
 Complaint Handling
 Consultative Sales
 Sales Reports &
Correspondence
 Inventory Management
Education
INDIANA WESLEYAN, Indianapolis, In
Masters in Management
2014 to 4/25/2016
3.94 GPA
UNIVERSITY OF INDIANAPOLIS, Indianapolis, In
Bachelors in Liberal Arts
2012 to 2014
3.5 GPA
IVY TECH COMMUNITY COLLEGE, Indianapolis, In
Associates in General Studies
2009 to 2012
3.4 GPA
Volunteerism: Indy Reads (2012 to 2014)
Helped adults learn how to read.
Work Experience
Manager, 2007 to 2016  Pro-Jan Cleaning Services, INDIANAPOLIS, IN
Handle the setup, service and daily operations of assisting managers with the tools they need to
supervise employees. Prepare daily sales reports for management; conduct monthly inventory;
and perform heavy cash handling and reconciliation functions.

2. Accomplishments:
 Recognized for ability to quickly establish rapport with customers, up-sell products and build
a loyal clientele.
 Selected and streamlined cleaning products based on analysis of consumption and sales,
resulting in superior inventory and selection for clients.
District Manager 2000 to 2007, Movie Gallery INDIANAPOLIS, IN
Developed operational policies and practices for entire regions where multiple stores operated
that established effective service, improved efficiency and enhanced client satisfaction.
Interviewed; hired; coordinated; and disciplined store managers. Check in on individual stores
to make sure the store was stocked, and in proper working order. Made sure each store ran
smoothly, cleanly and met all budget and sales goals. Assisted store Managers comply with
marketing campaigns and promotions. Communicated with employees and management in
meetings about the company’s goals and expectations. Wrote reports and recommendations
that improved company’s profits
Accomplishments:
 Motivated employees with flexible schedules that were tailored for them which gained
employee retention and resolved conflicts.
 Maintained a budget for all the stores using math skills that gave the company assurance of
where their money was going.
 Made difficult and fast decisions that translated into the company’s success.