Mr. James Douglas May has over 20 years of experience in retail and customer service roles. He is currently a Supervisor at Goldsmiths Jewellers in Milton Keynes where he has exceeded sales targets and achieved the highest sales in the store. Prior to this, he held roles as a Customer Service Consultant at Fraser Hart Jewellers and as a Store Manager at Global Footwear, also in Milton Keynes. Before moving to the UK, he held management positions in the fashion retail industry in South Africa. He is seeking a new role to further develop his proven skills in sales, customer service, and leadership.

1. Mr James Douglas May
Mobile no: 07501021009
Email: jdmay73@hotmail.com
Profile
Successful influencer who is relevant and able to grow business and add on business through excellent
customer service. Enthusiastic and driven approach to maximising sales and achievement of targets
through a professional and empathetic manner.
Key Strengths
• Extraordinary customer service skills
• Adaptive and solution based approach to selling
• Business acumen - maximising profitability, management of budgets and stock
• Excellent communication skills (written and verbal)
• Ability to lead and influence and gain support without authority
• Proven self-starter with entrepreneurial flair
• Ability to work autonomously
• A high standard of values, ethics, integrity, and trust
• Dedicated to promoting branded products
• Management and coaching of staff by leading as an example
Employment History
Goldsmiths Jewellers, Milton Keynes
Supervisor – January 2013 to present
Responsibilities - As well as exceeding my individual sales target and achieving highest sales in the store,
my role as Supervisor involves:
Quantitative Tasks:
• Adhering to Success Metrics and Key Performance Indicators
• Selling range of value and premium jewellery and luxury watch brands such as Rolex, TAG Heuer,
Raymond Weil and Omega to a varied customer base.
• Achievement in Year on Year growth sales goals vs. targets
• Identify opportunities to upsell and frequently achieve this.
• Promote and sell insurance product enhancing the store’s revenue.
Qualitative Tasks:
• Customer hospitality to provide customers with a valued and memorable experience positively
promoting the stores brand and image
• Level of interaction with retail partner store staff & store management team
• Excellent customer feedback, and loyal customers
• Converting customers
• Excellent scores in quality control and mystery shopping audits
Administrative tasks include:
• Monitoring and reporting back on performance results and inventory levels
• Monitoring and reporting back on potential business challenges that will impact performance
• Monitoring and reporting back on regular competitive/trend tracking
• Providing insightful feedback to develop and improve Shop performance

2. • Processing of interest free and credit applications
• Manage inter-branch product transfers and stock returns
• Customer order tracking and progressing
• End of day cashing up which involves processing of gift vouchers, e-vouchers and petty cash
balancing
• Repairs reconciliation on store system
Other duties involve:
• Opening / Closing of store, including start and end of day system processes
• Host daily team meeting and share day’s objectives, including individual targets and performance
for the month so far.
• Coaching and mentoring of staff
• Weekly audit of high value items
• Personal achievement of sales targets through sale of high end branded products and insurance.
Key Achievements
• First member of Milton Keynes store to Achieve Goldsmiths V.I.P Commission Target with annual
sales exceeding over £500K.
• Highest Canadian Ice Diamond Sales August, September, October and November 2016
• Hallmark Insurance Personal Jeweller Accredited 2016
• Sales Consultant of the month for December 2016
• Tag Heuer Silver Level Ambassador 2013
Reason for leaving
I have gained considerable customer service experience and skills and proved myself consistently as a
dynamic sales achiever. I wish to apply these skills to a role for onward self-development.
Fraser Hart Jewellers, Milton Keynes
Customer Service Consultant - November 2008 to January 2013
Responsibilities - Targeted to achieve monthly turnover sales and assured cover sales. Duties undertaken
to meet and exceed these targets include:
Ensuring all merchandising elements are up to date and follow company standards
Management of gold and fine jewellery sections. Previous sections include branded jewellery and luxury
watches
One on one consultancy approach to sales, refurbishment and repair of jewellery and watches
Upsell and processing of Hitachi interest-free transactions
Cross section sales to maximise profits
Stock control / Sales based replenishment
Merchandising – display jewellery to optimise sales
Liaising with brand representatives and suppliers and bespoke companies for special orders
In addition to the above sales / customer service duties on a rotational basis I undertake the following
administrative tasks:
• Receipting Post in and taking required action
• Co-ordinating Post out
• Store Banking – preparation and depositing
• Chasing Special orders with suppliers
• Liaising with customers who have placed Special orders notifying them of the order’s status

3. • Manage damaged stock and inter-branch transfers of stock
Key Achievements
Consistently exceed sales and Assured Cover targets – recognised as top achiever
• Recognised in November 2011 by Milton Keynes Centre Manager for Outstanding Customer
Service and featured in MK News.
• Selected for Project Smile - intense course designed for high achievers to further enhance sales
skills.
Global Footwear, Milton Keynes
Store Manager – March 08 to November 08
Responsibilities – as Store Manager my key duties included:
• Leadership, development and training of the team to deliver excellent customer service
• Day to day management of store, cashing-up and banking, staff rotas and time-sheets
• Customer Service – resolving customer queries and demands
• Stock control
• Reporting and maintaining sales figures to key stakeholders
• Merchandising and adherence to company standards of branding
Fashion and Retail Stores, South Africa - 1993 to 2008
Positions - Assistant Store Manager, Trainee Manager, Branch Manager
Responsibilities - My previous years of retail and fashion experience below spans a select number of high
end stores and prestigious brands
Edgars – Quality department store, beginning my career in children’s wear moving through to formal
wear, sunglasses and swatch watches
YDE (Young Designers Emporium) – showcasing new and up and coming designers
Guess – Jeans, clothing and accessories for men and women
Lutik – Store specialising in designer fashion brands, e.g. Versace, Armani, Moschino, D&G, Prada, Jean
Paul Gaultier and Lanvin
Education
High School, South Africa - 1987 to 1992
Qualifications Achieved Maths
English
Afrikaans
German
History
Biology
Hobbies and Interests Cars, Music, Fitness, News and Technology
References Available upon request
UK N.I. Number SJ 91 64 72 A

4. Correspondence Address
24 Townlands Crescent, Old Wolverton Mill, Milton Keynes, Buckinghamshire, MK125GS.