1. Rajan David
E-mail: myappointment2010@hotmail.com
Mobile: +91 8600003126
Objective
Determined to be successful, in all professional and personal endeavors by consistent effort and a positive attitude to life.
Profile synopsis
 Results-driven, customer centered manager with 17+ years of experience in varied field.
 Expertise in retail selling/ operations, people management, SOP & MIS related functions.
 Proven track record of developing procedures, service standards and operational policies, planning and
implementing effective control measures to achieve customer delight.
 Excellent communication skills, inter-personal, liaison and problem solving skills with highly positive attitude.
Rajan David - Page 1 of 3 – 2 Month Notice

2. Rajan David - Page 2 of 3 – 2 Month Notice
Academic credits
Master in Business Administration (Marketing), University of Bombay, India
 Marketing: Market study of Eureka Forbes Ltd.
 Advertising and Sales promotion management.
 Consumer / Industrial buyer behavior.
 Management in Social marketing
 Sales Management.
1996
Bachelor of Science (Chemistry), University of Bombay, India
 Major Subject: Chemistry
 Applied component group: Drugs & dyes
1993
Notable
Accomplishments
 Holds distinction of standardizing retail operations procedures, redesigned floor layout in M&S to achieve 29%
growth & achieving company’s goals.
 Successfully implemented the idea of downsizing the TRU store layout to reduce and control stock holding and
manage the floor cover with 20% less staff which in turn gave a positive impact on the P&L during this economic
down turn.
 Initiated, formalised and implemented Key Performance indicator (KPI) across TRU business.
 Instrumental in recording breaking sale in Toys R US Dubai worth $ 131k.
 Successfully reduced the store operational costs by 8% through making the best use of store tools & equipment,
managing the staff schedule, prioritizing the workflow to the control the labor cost.
 Rewarded by the Retail Director of the company, for successful pre-order sale and launch of Harry Potter Book and
DVD, special in-store Promotion the company has ever done.
 Successfully managed and planned the Layout to incorporate Ladybird Brand within Toys r us without loosing linear
footage of the store which was then rolled out to other stores across middle east.
 Played a leading role in the opening of TOYS R US Sharjah store, within the stipulated time frame of nine days which
was appreciated by the Al Futtaim Retail Director & Toys r us International Franchise Director. Lead the team to
open store in Times Square Centre and DFC.
 Successfully dealt with slow-moving inventory by analyzing distribution data, finalized a plan to reduce SKUs and
redistribute products making the best use of DSF & DSS.
 Have received Service Champion and Spotted Award on the basis of excellent work performance.
Employment History
DESIGNATION & BRAND PERIOD
ANNUAL BUSINESS VOLUME
MANAGED
Retail Store Manager
MARKS AND SPENCER – Bandra (32,000 Sqft)
“World class market leader in high street fashion”
Large format stores include Menswear, ladies wear,
kids wear and lingerie
Marks and Spencer Reliance India pvt ltd.
Commercial Manager
MARKS AND SPENCER – Wafi (28,000 Sqft)
“World class market leader in high street fashion”
Large format stores include Menswear, ladies wear,
kids wear, lingerie, home furnishing & foods.
AL FUTTAIM GROUP
2011 - Present
2009 – 2011
Rs 45 cr
Aed 47m
Store Manager
TOYS “R” US & LADYBIRD - (Sharjah & Dubai) (33,000
Sqft & 18,000 Sqft)
“World leader in toy retail”
1996 - 2009
Aed 56m ( Dubai & Sharjah – Toys R us)
Aed 3m (Dubai & Sharjah – Ladybird)

3. Rajan David - Page 3 of 3 – 2 Month Notice
Job Responsibilities
As Retail Store Manager
Marks & Spencer - India
 Day to day functioning of the store - Managing the customers and sales, stock updates, ensuring proper stock
display at the store, cash register, etc.
 Stock management - Maintain proper inventory.
 Manage key clients - Informing them about new stocks and other schemes, studying their profile and catering to
their tastes.
 Marketing - Managing In Store promotions and activities including new season, clearance sales and festivals. Ensure
good window displays through visual merchandising team (creative).
 Trend spotting - Tracking customer preference and briefing¬ the creative team for future buying.
 Stylist, designers and fashion shoots - Co-ordinate with empanelled stylist, prominent designers and editors of
fashion magazines (in conjunction with the PR agency) for the merchandise for the shoot and recovery of stock post
the shoot.
 New clientele - Constantly looking to add new clientele for the store through personal contacts and walk ins.
 Quantum of sales - Key Performance Indicators (KPI).
 New clients added and wallet share extraction per client.
 Maintaining Attrition – Having floor walks and one on one discussion with sales advisors to understand their
concerns with regards to work, management team and floor understanding. Conducting role plays to improve
mystery shopping scores and preparing Advisors for promotions.
 Initiatives to enhance foot falls at the store, timings are from 11.00 am to 10.30 pm.
As Commercial Manager
Marks & Spencer - Dubai
 As the key custodian of the Marks & Spencer brand, prime objective is to ensure the brand integrity is maintained
throughout the Store and implemented to the Franchisor standards and guidelines.
 Sucessfully managing a store of 24,000Sq ft, spearheading a team of 40 multinational employees working in six
catergorically managed departments.
 To ensure that the Store has a positive and supportive work environment and the staff are suitably recruited, trained
and motivated to perform their jobs effectively.
 To support the process of developing the store by proactively keeping abreast of advances in the clothing business
locally, within the region and within the international market.
 Cultivate a proactive partnership with local authorities such as Government, Health Authorities & Labour /
Immigration Departments.
 To develop a strong working relationship with Mall Management and external marketing teams.
 Support the Marks & Spencer Corporate Social Responsibility and Plan A (Environmental) initiatives.
As Store Manager
Toys R us & Ladybird
 Responsible to make sure my store is meeting the targets and earning profits.
 Recruiting employees for the store is prime responsibility. Not only has to hire the right candidates for the store but
also train them for their overall development.
 Must ensure that all the employees (floor manager, department manager, cashier and so on) contribute to their level
best for the effective functioning of the store.
 Must act as a strong pillar of support and stand by my team at the hour of crisis.
 It is my duty to acquaint my team members with the latest trends in fashion or any other newly launched retail
software.
 It is my responsibility to delegate responsibilities to my subordinates according to their specializations and extract the
best out of them.
 Motivate my team members from time to time.
 Responsible for the smooth and effective functioning of the store.
 Maintaining the overall image of the store.
 Duty to sensibly display the merchandise so that it immediately catches the attention of the customers.
 Must ensure that my store meets the expectations of the customers and lives up to its predefined brand image.
Ensure:
o The store is kept clean