1. Alan Mark Horman
Address: Mount Victoria, Wellington.
Email: alanhorman@yahoo.co.uk
Telephone: 021 054 3373
Availability: Immediate
Personal Profile
I am an experienced manager with proven capability in communication and relationship
building. My motivation and dedication to any role that I pursue will be endorsed by any
past employer. I embrace challenges and always keen to add new skills. I work well under
pressure and on my own initiative. I also carry strong administrative skills necessary for any
management role.
Key Skills / Experience
 20 years merchandising, sales and stock management & logistics experience
 Strong relationship and account management
 Excellent communication skills, written and verbal to a diverse audience of peers,
clients and senior management
 Outstanding organisational skills
 Strong team recruitment and management experience
 Advanced User in MS Office, stock management, financial and rostering software
systems
Career History
VAT Administrative Coordinator
GWAS Accountancy Services Ltd September 2015 – June 2016
My main area of responsibility was to manage the monthly VAT returns for our clients, on
average processing up to 150 returns per month working to a tight deadline.
Key Responsibilities included:
 Produce the monthly VAT list from client database
 File clients information on database for VAT productions and company accounts
 Produce clients VAT liabilities and send for approval
 Prioritise urgent returns
 Submit VAT to HMRC website before deadline
 Client queries with VAT issues
 Reconciling clients company cashbooks in preparation for yearend accounts

2. Other duties included producing client’s personal individual tax returns to submit to HMRC
by yearend deadline
From February 2015 to September 2015 career break whilst moving and settling back in the
UK
Office Manager
JR Duty Free – Wellington Airport December 2012 – February 2015
A key member of the Compliance Team, I was required to be adept at prioritisation and
multi-tasking and responsibilities included:
 Cash Management including stores banking and monies balanced
 Work closely with store management and HR to assist with day to day running of
stores as part of the operations management team
 Financial anomalies – fraud investigation and reporting, accounts liaison
 3rd Party supplier management and invoicing
 Management, staff and HR liaison
 Staff pay, rosters and holiday management
 Customs and compliance issue resolution
 Customer service and external account management to facilitate relationships
 Procurement of office consumables
Achievements
Created and implemented an improved monitoring systemfor store confiscations, including
staff training, which resulted in reduced losses to the business and, thereby, delivering
financial benefits
Set up a number of new supplier accounts, improving delivery and reducing the costs to the
business
UK Area Manager – Concessions
WMF United Kingdom LTD January 2001 – June 2012
Commenced at Harrods as Sales Agent and progressed to trainer merchandiser and finishing
my career with WMF as the UK Area Manager for Concessions. My main client was the
highly reputable House of Fraser. My key responsibilities included:

3.  Set up new concession stores and operational management of concessions
 Build strong working relationships with Store managers and teams
 Team management including staff recruitment, performance, training and exit
 Deliver against quarterly and annual sales targets
 Optimisation of stock to ensure efficient and economical stock management
 Close concessions as and when required within the WMF UK retail market
 Product trainer and store merchandiser
 Executive team liaison and reporting
Achievements
An integral part of the team tasking with the growth of the UK concession business within
the House of Fraser department store chain, achieving sales of up to £2.1 million.
Managed the exit strategy out of concessions, handling team motivation and redundancies
and ensuring the most efficient redistribution of stock to other stores and out to the
independent retailers.
Sales consultant Small Electricals September 1996 – January 2001
Harrods LTD
Working in such a prestigious brand required excellent communication, interpersonal and
customer service skills. Key activities included:
 Achieve targets and drive sales
 Stock management and ordering
 Liaison with buying office
 Customer orders, complaints and queries
 Drive sales through demonstrations
 Maintain displays
 Train new staff
 Stock room management.
Achievements
Whilst in this position I was awarded sales person if the month for outstanding customer
service. I also consistently achieved sales targets set by the department management.

4. Cashier Manager October 1991 – September 1996
Safeway stores PLC (no longer trading)
I started as a part-time cashier whilst studying and progressed to Cashier Manager. Key
activities included:
 Cash office management – banking and wages
 Customer service
 Check-out and cash management
Achievements
Whilst in this role I was awarded the courtesy club award for outstanding customer service,
time keeping and willingness to take on extra duties.
Education
Abbey Wood Comprehensive School 1986 – 1991
9 GCSE’s gained
English French Computer studies
Maths History Art and Design
Science Geography Business Studies
Personal Information
 I am well travelled and adapt to change
 I have a keen interest in food and enjoy cooking, baking and entertaining.
 Enjoy camping around New Zealand
References
Work
Graham Wilmore – Director GWAS Accountancy Services Limited
Mathew Bain – Internal Audit and Risk Manager JR Duty Free New Zealand
Daniel Flower – National Account Manager WMF UK Ltd (Formerly)
Contact details available upon request