Jacqueline Smith is a customer service professional with over 5 years of experience in operations, sales management, and human resources. She is seeking a support role where she can apply her strengths in meeting deadlines and being a team player. Her experience includes managing staff, overseeing customer service standards, and implementing marketing strategies. She also has bookkeeping experience with tasks such as accounts payable, payroll processing, and bank reconciliations.

1. Jacqueline Smith
2 9 6 0 P a c i n i S t B a k e r s f i e l d , C A 9 3 3 1 4 C e l l : 6 6 1 - 3 3 3 - 5 1 5 0
E m a i l : j a c k s m i 2 0 @ g m a i l . c o m
C a r e e r S u m m a r y
Working professional with over five years of experience in customer service related industries, with a
strong drive to succeed and exceptional attention to detail. Seeking a support role in which I can apply
my track record of effectiveness to meeting deadlines and be a part of a cohesive team. Dedicated sales
leader, with experience driving revenue and overall team performance.
P r o f e s s i o n a l P r o f i l e
Operations/Sales Manager/Human Resources
Key Areas of Focus:
 Oversee the implementation of customer service standards in the units, and ensure customer
satisfaction and efficient handling of complaints
 Contribute to sales plans, implement activities as per the agreed plan and carry out cost control
measures to achieve set targets vs budgets
 Direct and coordinate activities of businesses or departments concerned with the production,
pricing, sales, and/or distribution of products.
 Manage staff, preparing work schedules and assigning specific duties for sixty employees
 Review financial statements, sales and activity reports, and other performance data to measure
productivity and goal achievement and to determine areas needing cost reduction and program
improvement.
 Determine staffing requirements; interview, hire and train new employees, or oversee those
personnel processes.
 Ensure optimum staffing levels are maintained
 Establish and implement departmental policies, goals, objectives, and procedures, conferring with
other members of my management team and other staffing
 Manage the movement of goods into and out of the facility.
 Perform sales floor work such as greeting and assisting customers, stocking shelves, and
taking inventory.
 Develop and implement product marketing strategies including advertising campaigns and
sales promotions.
 Plan and direct activities such as sales promotions, coordinating with other department
heads as required.
 Plan store layouts, and design displays.
 Process confidential record requests, background checks, updated/ maintained support staff
databases; posted job openings, screened candidates for skill set; maintained Excel /Access
databases and interview schedules.
 Handle HR related situations
 On-boarding training: Harassment training, ethics training, and company policy overviews
 Knowledge of SAP, KRONOS
 P&L Recaps over 1M/month

2. Bookkeeper
Key Areas of Focus:
 Received, recorded, and deposited cash and checks as well as reconciled records of bank
transactions.
 Received approval of all accounts payable invoices and supplied payments to vendors on a
weekly basis.
 Created a new invoicing program in Excel.
 Reconciled all bank and credit card accounts.
 Researched and resolved collections and billing disputes.
 Processed and recorded employee payroll, vacation and sick leave hours and sent to our
payroll company.
 Maintained confidential information, such as pay rates, bonus targets and pay grades.
C a r e e r H i s t o r y
Dick’s Sporting Goods Assistant/Softlines Manager Bakersfield, CA 06/2014-Present
Sport Chalet Operations/Sales Manager Bakersfield, CA 10/2011-05/2014
E d u c a t i o n & T r a i n i n g
Bakersfield College Bakersfield, CA 08/2012-Present Working for Bachelor’s in
Business
Delta Community College Stockton, CA 08/2008-05/2010 General Ed
Shafter High School Shafter, CA 08/2004-05/2008 Diploma