1. APRIL MCDOWELL
Houston, TX77045 | (C) 713-714-7502 | afmcdowell@yahoo.com
Professional Summary
To utilize my use my creative results driven talent, to be an asset to your company. Motivated customer
service specialist with over 20 years' experience in a fast-paced, team-based environment. I am a
Customer service professional seeking a management role. Skilled in training staff and establishing rapport
with clients. I am Self-motivated with exceptional communication and computer abilities. I am Friendly
and very enthusiastic and consistently meets customer service satisfaction goals.
Skills
Proficient in Salesforce Energetic and driven
Persuasive negotiator Enthusiastic about networking
Revenue and profit maximization Excellent communication skills
Strategic account development Dedicated team player
Sales analysis B to B sales
Work History
Inside Sales - Advertising Specialist 02/2014 to Current
Hearst Media / Houston Chronicle
Sale various advertising options, print, digital and social media, to various sized companies for
recruiting employees.
Maintains a portfolio of 900+ business accounts, many of which were newly generated accounts and
lots of reestablished clients.
Strategically recommend best products and services and exposure time for their particular need, to
give them the best ROI.
Managed and recorded all leads from outbound telephone marketing.
Set up new accounts, established customer credit, and set up payment methods.
Write sales contracts for orders obtained and submitted orders for processing.
Communicated sales promotions to customers to grow average customer account size by at least
28%.
Assistant Manager / Collection Specialist 04/2008 to 09/2013
Stoneleigh Recovery & Associates
My portfolio collected on Out of Statue - Auto Deficiencies' Store Cards & Credit Cards)
Extensive working knowledge of Collection compliance and FDCPA
Scheduled staff shifts to cover peaks and lulls in customer inquiries, and issued corrective action and
termination as necessary
Created daily and weekly cash reports, for accounting management.
Developed highly empathetic client relationships and earned a reputation for exceeding service
standard goals
Followed-through on all critical inter-departmental escalations to increase customer retention rates.

2. Consumer Collector 10/2006 to 03/2008
First Credit Services dba Stanley Weinberg & Assoc
Top collector in that portfolio consistently for 18 months.
Intensive deep skip tracing to find debtors.
Contacting debtors negotiating terms of resolution.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Provided incentive to increase productivity by offering employees awards for best customer service.
Defused volatile customer situations calmly and courteously.
Met or exceeded service and quality standards every review period.
Operations Analyst Compliance Auditor 02/2003 to 11/2004
Wells Fargo Bank
Act as team lead for Internal Controls Dept.
Delegate work among 10 other peers.
Profiled and analyzed investment products to develop customized financial strategies for clients'
financial needs.
Closely monitored the performance of current portfolio of specialty loans and made changes to
achieve performance targets.
Answers client' questions about the purposes and details of financial plans and strategies.
Trained new team members on applying due diligence procedures and regulatory mandates.
Education
Associate of Arts: Technical Mathematics Finance and Economics 08/2006
Richmond Community College
Technical Mathematics Top 20% of class Conference on Corporate Accounting Coursework in Business
Administration Finance and Economics