James Rivera is a customer service professional with 10 years of experience in various service positions. He currently works as the Head Cashier and Department Manager at Lowe's Home Improvement in Upland, CA, where he oversees checkout functions, trains employees, and ensures adequate department coverage. Previously, he worked as a Loan Processor Administrative Assistant and Membership Manager and Sales Counselor at 24 Hour Fitness, where he assisted with loan operations and generated new business. He is pursuing a degree in Human Resource Management/Business Management from the University of Phoenix.

1. 10300 Arrow Route Apt # 203
Rancho Cucamonga, CA 91730
Cell (562) 665-9360
Home (909) 244-9326
jmgrivera24@gmail.com
JAMES M. RIVERA
OBJECTIVE
I am a highly motivated customer service professional, with a proven track record of rapport-building, resourceful problem-
Solving experience. With 10 years in varied Service Positions: I am well regarded for a strong focus on improving
Customer service, efficiency and quality. I want to use my skills and abilities to deliver world-class service to a
Customer-centric company.
WORK EXPERIENCE
LOWE’S HOME IMPROVEMENT
HEAD CASHIER/ DEPTMGR ADMINISTRATION /CUSTOMER SERVICE JULY 2013- PRESENT UPLAND, CA
 The Head Cashier manages all checkout functions by processing sales transactions and refunds,
monitoring cash drawer amounts, and maintaining checkout area. Also oversees coverage of registers and
store supply usage,performs opening and closing procedures, and provides excellent customer service by
assisting customers and addressing issues.
 Responsible for training, mentoring, and coaching employees
 Manages associate performance and ensures adequate department coverage through influencing
scheduling.Conducts activities appropriate for specific department including, but not limited to, ensuring
merchandise is stocked,tracking and reporting relevant metrics, and monitoring project activity
 Department Manager Administration/Customer Service – Responsible for the administrative/customer
service functions of the cash office, check outs,and customer service/return desk while managing
employees in assigned area.
 Maintains a safe and secure work environment by conducting daily safety reviews, noting hazards,
keeping store areas clean and organized, securing doors and gates,and monitoring for potential theft or
security risks. Also responsible for providing superior customer service by assisting customers in locating,
selecting, demonstrating, and loading merchandise.
 Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive
customer service
CENTURY 21 EXCELLENCE
LOAN PROCESSOR ADMINISTRATIVE ASSISTANT OCTOBER 2010- MARCH 2013 HACIENDA HTS., CA
 Process loan documentation, including accounting,data processing and loan reporting in accordance with
policies and procedures
 Monitors all practices used in loan operations and assure data input is properly entered into computer
systems in the most effective and efficient manner
 Assist in the preparation of financial data for internal and external reporting
 Review the status ofloan tracking systemand be able to follow up to assure timely completion
 Set up and maintains loan files, including memos, documentation, financial statements and any other
credit file information
 Maintain a working knowledge of current computer programs to perform responsibilities efficiently
24 HOUR FITNESS
MEMBERSHIP MANAGER JANUARY 2009-OCTOBER 2010 ANAHEIM, CA.
 Develop, execute and coordinate local club marketing activities
 Set monthly, weekly and daily sales goals for all Membership Counselors
 Review sales numbers and statistics with uppermanagement to determine revenue
 Hire, train and manage performance of qualified Membership counselors
 Conduct weekly meetings with direct reports to review, motivate and guide individuals to achieving
personal goals as well as company goals.

2.  Manage company’s budgeted hours within the Membership department
 Responsible for the successfulattainment of department targets.
 Leads and develops the membership sales counselorteam to increase club revenue
 Planning a and managing company on-sites/ Motivate and encourage team members to strive for
excellence
24 HOUR FITNESS
MEMBERSHIP SALES COUNSELOR MARCH 2007- JANUARY 2009 BUENA PARK, CA.
 Responsible for generating leads/new business internally and externally
 Consistently achieve and exceed personal and company sales goals while marketing new promotion/sales
 Tour potential members through the facility, as well as demonstrate equipment
 Plan individual goals with the potential member and customize a training routine that best fits to achieve
personal goals.
 Utilizing my sales skills, to guarantee further business with the client through the company
EDUCATION
UNIVERSITY OF PHOENIX
 Currently perusing my degree in Human Resource Management/ Business Management
 2011-CURRENT
UNIVERSITY OF SOUTHCAROLINA CULINARY INSTITUTE 2002-2004 COLUMBIA, SC
 Certificate Issued 2004
 Food Handler’s Card
Mt San Antonio Community College 2001-2002
Glen A Wilson High School 1997-2001
 Diploma
QUALIFICATIONS
 PC Skills-including Microsoft Word, Excel, PowerPoint, Outlook, 41 WPM
 Ability to build a team environment in a workflow driven environment
 Good organizational and time-management skills/excellent oral and written skills
 Knowledge of administrative and clerical procedures and systems such as word processing,managing files
and records, designing forms, and other office procedures and terminology.
 Knowledge of raw materials, production processes,quality control, costs,and other techniques for
maximizing the effective manufacture and distribution of goods.
 Knowledge of principles and processes forproviding customer and personal services.This includes
customer needs assessment,meeting quality standards forservices, and evaluation of customer
satisfaction.