Highly motivated and skilled Performance and Development Manager with proven leadership abilities in a fast paced environment.

1. Jennifer Gay
4225 Spyglass Hill Mason, OH 45040
Cell: 937-430-0314 jgay0210@gmail.com
Objective
Obtain a position where I can utilize my critical thinking, strong organizational skills, and operational experience with
consistency while exceeding performance expectations.
Professional Profile
I am a highly motivated and skilled Performance and Development Manager with proven leadership abilities in a fast
paced environment. My strong organizational and analytical skills have been vital in developing and implementing
initiatives to assist the sales channel in driving revenue growth, transforming the customer experience, reducing
unnecessary business expense and developing peer talent. With a skill set suited for M&P creation, development,
process analysis and problem solving, I thrive in a structured environment where I can deliver consistent results and
take initiative for personal and professional improvement.
Experience
AT&T Mobility- Cincinnati, OH
Retail Store Manager November 2014- Present
 Performs inventory management; weekly and monthly audits by deadline for accuracy to reduce cost and
improve efficiency in daily production.
 Responsible for reducing overhead by balancing the needs of the business with customer drivers (force
management)
 Delivers coaching and development; provides feedback and motivation while creating a positive environment
conducive to productivity.
 Reliable business partner with 100% scheduled hours worked.
 Executes and maintains training records for accuracy,compliance, and improvement in daily job performance.
AT&T Home Solutions- Port Huron, MI
Sales Coach Performance Manager / Center Leadership Team March 2014- November 2014
 Sales Coach Manager: Provides development and coaching within the sales environment to drive monthly
results in productivity, customer experience, and sales target attainments.
 Top quartile performer in overall sales and service attainment, as measured by the AT&T One Report at 109%
to objective in Revenue,YTD (year to date).
 Top Sales Coach Manager, ranked number one amongst peers May MTD (month to date).
 Proficient in MS office applications and CRM.
AT&T Home Solutions - Dayton, OH August 2003 – March 2014
Customer Service Representative / Center Leadership Team
 Resolved customer billing and service issues and offered upgrades and new products, while retaining AT&T
core products
 Took daily inbound billing and retention calls, processed orders and issued adjustments
 Top quartile performer in overall sales and service attainment, as measured by the AT&T One Report at 124%
to objective, YTD
 Top quartile in customer experience results at 123% to objective, YTD
 Member of Dayton Leadership Development Team,responsible for creating and implementing local
compensation plans, while adhering to budget constraints and accurate sales reporting

2.  Created a local tracking process to monitor mobility units from the point of sale through activation to improve
unit sales, churn reduction and accurate sales reporting and compensation
 Identified a sales adjustment process that was negatively affecting wireline sales teams and through partnership
with Sales Operations, was able to facilitate a process change
 Perfect attendance award winner for 22 months consecutively.
Education
Miamisburg High School- Miamisburg, OH: 1997 Diploma
Wright State University, Dayton, Ohio: 1997 -2000 – Bachelor in Business Management- 55hrs completed.