Renee Arellano is seeking a position where she can contribute her 19 years of experience in banking, including roles as a teller, personal banker, operations supervisor, assistant branch manager and branch manager at Washington Mutual/Chase Bank. She has a track record of strong sales performance, customer service, process development, budgeting, and people management skills. Her resume details responsibilities such as conducting audits, sales meetings, employee coaching and reviews, and mentoring new branch managers. Arellano has an Associate's degree in Business Administration from Heald College.

1. 828 Mason Ct.
Tracy, CA 95377
510 333 4808
reneearellano29@gmail.com
[Email]
RENEE ARELLANO
OBJECTIVE To enter into a position where I can contribute my skills and experiences to
the success and growth of a company
SKILLS & ABILITIES Top-rated sales performance, Operations analysis, Needs assessments,
Strategic planning, Client acquisition, Campaign performance
tracking ,Project management, Business recovery and sustainability,
Process development, Bank reconciliations Negotiation skills, sales
management/coaching, profit and loss analysis, customer service, branch
operations, human resources- hiring/training top talent
EXPERIENCE WASHINGTON MUTUAL/CHASE BANK
January 1999- Present
Teller, Personal Banker, Operations supervisor, Assistant Branch
Manager, Branch Manager
 Responsible for providing excellent customer service to bank customers. Respond
to complex customer inquiries and resolve problems in efficient accurate and
timely manner. Ensure customer satisfaction on transaction requests and promote
a full range of bank products and services.
 Conduct audits of branch records and accounts to ensure compliance with
established bank policies and procedures. Conduct branch control audits including
cash limits, teller cash counts, alarm, safe deposits, compliance, branch marketing
materials, balancing records, negotiable supplies, safety and security of general
ledger accounts. To be performed daily, weekly, monthly, quarterly, semiannually
and annually.
 Conduct and coach daily, weekly, and monthly sales meetings to develop a plan for
the current day/month. Develop and implement new sales and service tactics.
Create a vital sales and service organization by promoting teamwork with partners
and other corporate departments.
 Conduct daily observations and givefeedback to each individual to celebrate in
their success and assistin areas of improvement
 Hold weekly calls nights for bankers, to make outbound sales calls to increase
branch revenue
 Develop and administer budgets, business development goals and objectives,
staffing models, schedules and performance standards. Analyze branch profit and
loss module on a monthly basis, to ensure positive pre- tax growth for the branch
 Hold each individual team member accountable in meeting expectations in areas of
sales and service

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 Review and recommend employee personnel actions including promotions,
disciplinary process, corrective counseling and terminations. Conduct
annual/semiannual performance reviews
 Preform a wide range of teller and banker functions including, paying and
receiving, opening new accts, credit cards, IRA’s, CD’s, and loans.
 Mentor new Branch Managers onboarding to the company
 Assist district manager in interviewing of new personnel for the district and
market
EDUCATION HEALD COLLEGE
2000-2002
A.A. – Business Administration/Management
REFERENCES AHMAD HAMIDI
Branch Manager- Chase Bank
925 447 4660