Priyam Dey is a senior professional with over 8 years of experience in operations, sales, and market development across various industries. He has a proven track record of increasing sales volumes and collections through strong client relationships and knowledge of operational processes. Dey is currently serving as a Client Service Manager at Accenture, utilizing his leadership and communication skills to meet client satisfaction goals.
20+ years experience spread across different Industry domain like BPO, Automobile, Consumer durable & Computer peripherals. Experienced in driving & managing different roles across the domains in Sales, Marketing, Customer Service, Recruitment and Global operations.
Since 2006, the focus has been in ITeS industry with expertise in Talent Transformation & Recruitment, managing & driving global delivery models spread across Asia, EMEA & US, delivery expertise across CRM, Health Care, Banking, Supply chain, Procurement. Managing clients, P&L responsibility, growth of accounts, contract compliance, Site operations, HR bent to understand people & behavior as key skills.
As Recruitment Leader, the key is to manage numbers, build relationship with stake holders, build capacity & capability at the location which can help the organization benefits. Key skills are driving business. Business centric, People oriented and keep the drive on organisation benefits. Someone who clearly understands the ground reality and manage the organization requirements ( 0 to 30000 ft)
Passion - Recruitment & Delivery Operations management, Site operations
20+ years experience spread across different Industry domain like BPO, Automobile, Consumer durable & Computer peripherals. Experienced in driving & managing different roles across the domains in Sales, Marketing, Customer Service, Recruitment and Global operations.
Since 2006, the focus has been in ITeS industry with expertise in Talent Transformation & Recruitment, managing & driving global delivery models spread across Asia, EMEA & US, delivery expertise across CRM, Health Care, Banking, Supply chain, Procurement. Managing clients, P&L responsibility, growth of accounts, contract compliance, Site operations, HR bent to understand people & behavior as key skills.
As Recruitment Leader, the key is to manage numbers, build relationship with stake holders, build capacity & capability at the location which can help the organization benefits. Key skills are driving business. Business centric, People oriented and keep the drive on organisation benefits. Someone who clearly understands the ground reality and manage the organization requirements ( 0 to 30000 ft)
Passion - Recruitment & Delivery Operations management, Site operations
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Dear Sir / Mam, Good Morning !
I am K. Hariprasad, having 10 years of rich experience in Life Insurance sector for New Business and Operations.
( Bajaj Allianz & MAXLIFE & Star Union Daichi )
Yours Hariprasad Kotagiri.
Mobile 9959924063
hari_3214@yahoo.com
A results-driven, dedicated professional with solid management experience gained in Marketing, Artist Management, Business Development, Customer Sales, Service and Retention, within the Financial / Compliance Insurance Industry and Call Center Sales / Employment / Recruitment Operations and Field Financial Sales.
An effective communicator at all levels, good problem solving, analytical and organisational skills, and a highly motivated leader with excellent people management skills.
Jayne lowndes cv Sales Management update july 2015Jayne Lowndes
A results-driven, dedicated professional with solid management experience gained in Marketing, Artist Management, Business Development, Customer Sales, Service and Retention, within the Financial / Compliance Insurance Industry and Call Center Sales / Employment / Recruitment Operations and Field Financial Sales.
An effective communicator at all levels, good problem solving, analytical and organisational skills, and a highly motivated leader with excellent people management skills.
Jayne Lowndes cv Sales Management update july 2015Jayne Lowndes
A results-driven, dedicated professional with solid management experience gained in Marketing, Artist Management, Business Development, Customer Sales, Service and Retention, within the Financial / Compliance Insurance Industry and Call Center Sales / Employment / Recruitment Operations and Field Financial Sales.
An effective communicator at all levels, good problem solving, analytical and organisational skills, and a highly motivated leader with excellent people management skills.
1. Priyam P Dey
Address: 4A/3, Jai Trimurti, Sahyadri Nagar, Kalwa, Thane Maharashtra, India 400605
Mobile: + (91) 9699 80 60 57; Phone: + (91) 222 543 5223; Email: priyambioin@gmail.com
Senior Professional
• Versatile and accomplished Senior Professional offering over 8+ years of experience in the areas of
Operations , Sales and Market Developments in various Industries.
• A Capable Professional with the ability to assess changing market environs with an insight into the
domains of Market Research and increase in sales volumes
• Outstanding track record of Collections, Retention, Sales, and Recruitment through intense
knowledge of operational processes
• Recognized as a hands-on, in building business, handling difficult customers, team management,
motivation and leadership by example
• Exposure to Administrative roles and handling Business requirements.
• An excellent communicator with ability to work under pressure in fast-paced, time sensitive
environments. Proven ability to interact effectively with people of diverse nationalities and comfortable
working in a multi-nationality set-up.
Core Competencies
Client Relationship Management, Sales Management, Operations Management, Strategic Planning, Analytical
Thinking, Business Development, Public Relations, Training & Development, Administration, Market Research,
Negotiation Skills, Contract Management & Team Management
Special Achievements
• Introduced 2 new sectors for the company to increase client base.
• Successfully achieved targets and exceeded it by 20% on regular basis.
• Exceeded the Retentions target by 15% taking it from 55% to 71% in a span of 3 months.
• Introduced a new recording system for the organisation which helped the business in terms of customer
satisfaction & Compliance.
• Increased the Promise to pay ration by keeping constant follow-ups’ with the Clients.
• Was appreciated for the support provided for the retentions department.
Key Deliverables across Career Span
Operations Management
• Oversee customer service departments and assess that they are meeting customer satisfaction goals.
• Prepare, revise and submit reports, budgets and other documentation.
• Implement quality management and regulatory compliance strategies.
• Implement measure to provide motivation for employees.
• Communicate information to the departments filtered for management.
Sales Management
• Setting sales targets with effective management skills
• Proactive participation in liaising with inter departmental managers
• Maintaining detailed knowledge of the company’s products or services as per industry standards
• Successfully achieved the desired sales targets as per business requirements
• Achieved weekly, monthly and daily targets before the specified deadlines
• Arranging meetings with potential customers to prospect for new business
• Analyze business market and probable sales volumes
Priyam Dey
Mobile: + (91) 9699 80 60 57; Email: priyambioin@gmail.com
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2. Strategic Planning & Development
• Proven strategic planning processes to expand existing business
• Establishing measurable goals and achieving the ongoing development of the company
• Designing framework for decisions making and secured support and approval
• Proactive participation in benchmarking & measuring business performance
• Conducting discussions on the organization’s policies and strategic development
Administration
• Proficient in handling budgeting and cost management at higher levels of the industry
• Ensuring accuracy in the financial metrics of the business unit and measuring performance
• Effective usage office software consisting of email, spreadsheets and databases
• Delegating tasks to associates and managing workload and output
Team Leadership
• Setting direction towards achieving business objectives amongst departmental associates
• Possess Strong leadership management skills for enhancing best output from the members
• Handling and motivating team members and subordinates to effect positive and lasting change and achieve
higher performance in the workplace
• Functioning and effectively improving team management through discussions and team meetings
• Consistent review and up gradation of performance besides adapting new coaching and mentoring skills
Career Progression
Client Service Manager Mar 2014 - Present
Accenture
(Project – EQUINIX world’s Leading Datacentre)
• Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad
set of account and support related activities
• Serve as the client’s advocate
• Field and own client requests for post initial install (PII) services to existing contracts. Manage these PIIs
from point of client request to implementation of services.
• Manage and own coordination of activities with client and IBX operations from opportunity through receipt of
signed order, implementation and billing
• Manage and own resolution of cross-functional issues impeding client’s and/or Operations ability to install
and implement services
• Manage projects, research options, set proper expectations, execute thorough planning and effectively
deliver solutions within set timeframes
• Maintain contact with clients to understand evolving service and support requirements and to develop
relationships
• Drive process and policy change on client’s behalf
• Coordinate and manage select client quarterly business reviews
• Educate and orient clients to co. policies, procedures, and customer portal
• Support Sales Organization in select presales tasks
• Responsible for meeting or exceeding stated key performance objectives including client satisfaction, sales
satisfaction, operations satisfaction, and a number of task related metrics
• Develop and build relationships with cross-functional teams
• Maintain strong and current product and process knowledge
Business Development Manager Feb 2013 – Feb 2014
Silver Rains Marketing India Pvt Ltd.
• Call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet
potential clients by growing, maintaining, and leveraging your network.
Priyam Dey
Mobile: + (91) 9699 80 60 57; Email: priyambioin@gmail.com
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3. • Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive
conclusion. * Use a variety of styles to persuade or negotiate appropriately.
• Present new products and services and enhance existing relationships.
• Arrange and participate in internal and external client debriefs.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling
propositions and differentiators.
• Forecast sales targets and ensure they are met by the team.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
Business Development / CV Consultant Jan 2011 – Feb 2013
Chronos Technology Pvt Ltd, Mumbai
Chronos Technology is a fast growing company catering to worldwide recruitment markets, notably job
sites for US, UK and Middle East.
• Understanding the requirements of the position based on job market analysis and sincerely attending to it
• Reviewing resumes & conducting telephonic interviews with International candidates
• Conducting SWOT analysis of the candidates resume based on job market research data and identifying
important aspects of the profile
• Conducting telephonic discussion with candidates to discuss their profile and design comprehensive resume
strategy documents
• Coordinating with different teams to ensure timely services and maintain deadlines
Lead Advisor Mar 07 – Dec 2010
Hutchison 3 Global Services Pvt Ltd
Hutchison Global Services Pvt. Ltd. Is a 100% subsidiary of the Hutchison Whampoa Group a Fortune 500
company that introduced 3rd Generation telecom technology to the world.
• Contact customers regarding overdue accounts and determine reasons for non-payment.
• Recommend that accounts be shifted to a collection agency.
• Maintain accurate records about the customer payment status.
• Provide a helping hand to make sure payments are made.
• Also provided support to the Retentions team as business requirement.
• Maintaining excellent knowledge of products and services in order to understand customers’ needs.
• Respond to incoming requests for cancellation of services and persuade our customers to remain with us.
• Identify opportunities to turn dissatisfied customers into happy customers.
• Report regularly to team leader on all activities relating to the role.
Team Coach Aug 2005 – Feb2007
BlueSky Infotek Pvt Ltd
• To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve sales
objectives.
• Supervise the shift that was scheduled.
• Supervise Sales Representatives.
• Create reports showing Sales %, install %, adherence, and attendance etc.
Priyam Dey
Mobile: + (91) 9699 80 60 57; Email: priyambioin@gmail.com
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4. • Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
• Monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.
Customer Care Executive Mar 2005 – Aug2005
Godrej Lawkim Ltd.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to
determine best use of resources.
• Serves as liaison between the customer and various departments.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any
planned adjustments.
Educational Qualifications
• Higher Secondary Certificate. Feb 2004
• Project Management Basics Certification Nov 2015
• Black Belt Champions Certification May 2016
• Currently pursuing BBA Final Year (Distance Learning) Ongoing
Computer Skills
• Knowledge of Microsoft applications, Excel, PowerPoint, Outlook, Proficient using platforms like Salesforce,
Siebel, PeopleSoft & Oracle.
Personal Details
Date of Birth: 19th
September, 1986; Nationality: Indian; Marital Status: Married; Languages: English, Hindi
and Bengali
References available upon request
Priyam Dey
Mobile: + (91) 9699 80 60 57; Email: priyambioin@gmail.com
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