1) PWGSC's IT Services Branch provides $460M in annual IT services to government departments and has implemented a shared services model called IT Shared Services (ITSS) to improve service delivery and efficiency. 2) ITSS aims to provide a portfolio of standardized and interoperable IT products and services to government clients in areas such as security, data centers, networking and desktop services. 3) ITSS is taking a phased, client-centric approach to service implementation and is focused on governance, transparency, and continuous improvement to become a valued partner to government departments.