The document provides an overview of the FAA's Aviation Safety and Efficiency business units, ATO service units, and IT enterprise services including application solutions, information delivery, user and infrastructure support, software development, enterprise framework, user management, business intelligence, and program enablers like quality assurance and control. It also lists services provided and recommendations.

1. FAA MISSION AVIATION SAFETY & EFFICIENCY BUSINESS UNITS ATO SERVICE UNITS OFFICES ATO IT ENTERPRISE IT SERVICES TIME TRACKING OPREATIONS MGMT. SCHEDULING TRAINING DECISION SUPPORT PREFORMANCE MEAS. RESOURCE MGMT. EA BUSINESS PROCESS Application Solutions ATQA, NOP, Cru-X, ART Time Tracker, IOTA, AVR, APG, Web Scheduler 1.0, SOAR, TCIP Information Delivery Data Warehouse, $MART Reporting, GovTrip, LDR Reporting, FRC User & Infrastructure Support Tier 2 & 3 Support, Operations, Server & Database support Quality Assurance and Control Testing. SOP Development Metrics Collection Process Improvement ITSS Services AJF-52 Finance Business Systems ITSS Overview

2. Software Development Business Solutions - Web application development and legacy applications maintenance in the FAA portfolio Enterprise Framework - Web services and common applications. Reusable code and data Enterprise User Management - Portal, SSO, authentication and authorization Unified portfolio management, methodology, and tools; COTS integration. Sustaining and improving legacy while moving to SOA, Non-NAS EA. Enterprise IDMS, security Business Intelligence Expanding the information available to decision makers Delivering information through tools and promoting self-service: Business Objects Transforming enterprise data into decision \ information, visualization Services Provided

3. Services Provided (Contd.) User and Infrastructure Support Structured and effective tier 2 and 3 support Infrastructure support to critical FAA applications Looking Forward: Increased user self service, automated monitoring and improved security Program Enablers - Quality Assurance and Control Verify work process and products for accuracy and completeness Capture lessons learned for program improvement in efficiency, cost savings and increase quality Gather and disseminate quality metrics for review and apply to continuous improvement Looking Forward: improved metrics reporting and feedback process CONTRACT SUMMARY PROGRAM OVERVIEW PROGRAM SUMMARY PROGRAM DETAILS RECOMMENDATIONS