This document summarizes research conducted in 2007 on Canadians' awareness and use of new internet technologies collectively referred to as "Web 2.0". The research included qualitative focus groups and quantitative telephone and online surveys. The telephone survey of over 1,700 Canadians found that most internet users access the internet at home using a high-speed connection for activities like browsing, email, obtaining information, and banking.
20090906 On Future Internet, Cloud Computing, and Semantics – You name itArian Zwegers
Presentation about various aspects of the Future Internet, Cloud Computing, business models, and semantics, for the ACTIVE Summer School, Bled (Slovenia), 6 September 2009.
Also available as video on http://videolectures.net/active09_zwegers_ficc/
Top Tips To Deliver Quality Mobile Web And App Experiences To Smartphone UsersCompuware APM
Are you delivering quality web and app experiences to your mobile customers?
With mobile websites and applications your customers expect quick, anytime transactions that work flawlessly. Failure to deliver quality end-user experiences through slow or malfunctioning mobile websites and applications will result in lost customers and revenue.
Charles Golvin, Principal Analyst from independent research firm Forrester Research, Inc., and Compuware APM CTO Steve Tack describe:
• What growing mobile web and application adoption and rising customer expectations mean for mobile service owners
• Why smartphone owners are the key to your mobile success
• Common challenges that prohibit companies from capitalizing on the mobile market opportunity
• Best practices to deliver quality mobile web and application experiences to smartphone users
During the first european-korean ICT conference in Okura Amsterdam I presentated a view of corperate ICT versus consumer ICT and what both worlds could learn from each other. 100 slides.
20090906 On Future Internet, Cloud Computing, and Semantics – You name itArian Zwegers
Presentation about various aspects of the Future Internet, Cloud Computing, business models, and semantics, for the ACTIVE Summer School, Bled (Slovenia), 6 September 2009.
Also available as video on http://videolectures.net/active09_zwegers_ficc/
Top Tips To Deliver Quality Mobile Web And App Experiences To Smartphone UsersCompuware APM
Are you delivering quality web and app experiences to your mobile customers?
With mobile websites and applications your customers expect quick, anytime transactions that work flawlessly. Failure to deliver quality end-user experiences through slow or malfunctioning mobile websites and applications will result in lost customers and revenue.
Charles Golvin, Principal Analyst from independent research firm Forrester Research, Inc., and Compuware APM CTO Steve Tack describe:
• What growing mobile web and application adoption and rising customer expectations mean for mobile service owners
• Why smartphone owners are the key to your mobile success
• Common challenges that prohibit companies from capitalizing on the mobile market opportunity
• Best practices to deliver quality mobile web and application experiences to smartphone users
During the first european-korean ICT conference in Okura Amsterdam I presentated a view of corperate ICT versus consumer ICT and what both worlds could learn from each other. 100 slides.
Ten years is a short period in which to expect
dramatic change in consumer behaviour or
adoption of new technologies. Not so with
e-communications. The last decade has seen
a seismic shift in our use of the internet:
mobile phones now offer access to social
networks, music and entertainment, and
messaging has grown exponentially.
The momentum continues. As 4G (LTE)
continues its roll-out across Europe, it is
bringing fixed line broadband speeds to
Europe’s smartphones that will make possible
live video streaming, m-banking, m-retail and
NFC applications. It will be transformational.
Apps and internet access are also giving
impetus to new ways of keeping in touch
through a smartphone via social network
sites, which avoids call charges.
The EU has an ambitious agenda for the
internet; making fast (30Mbps+) broadband
available to all and to see superfast
broadband (100Mbps+) in 50% of homes
by 2020. There are barriers to overcome.
Internet subscribers are mostly happy with
what they have and are reluctant to pay
more. However, history suggests that sooner
or later we will want to trade up to faster
internet speeds.
Not everyone is at the frontier of change.
One household in three stills lacks internet
access, they are more likely to be older, rural
and living in Eastern or Southern Europe.
However, internet access is on a growth
trajectory and countries with low connection
rates are catching up.
Sally Panayiotou, Head of Charities Research, Ipsos MORI presented this research to the National Funding Scheme (NFS) for arts, cultural and heritage sector announced by Jeremy Hunt MP at the National Portrait Gallery on 2 July 2012.
Leveraging digital insights via mobile channels
Joanna Jen - Director, Kantar Digital - Kantar
Rolfe Swinton - Co-Founder & Director - Lumi Mobile
Covering the evolution of market research – why mobile now? Consumer and digital insights.
Microsoft study of the European trends of Internet usage and what this means for the future of the Internet and other media.
Extract:
Since 2004, broadband connections across Europe have grown by almost 95%, from 44 million households in 2005 to over 85 million1. In fact, broadband Internet connections in Europe today outstrip those in the US, representing 83% of all Internet connections, compared to 70% in America1. The explosion in broadband uptake combined with the relentless pace of technological innovation is driving a major change in consumer behaviour and is transforming our traditional media landscape. In this report, Microsoft analyses the differences in broadband penetration levels across Europe, examines the causes fuelling the growth of Internet adoption, assesses the impact of consumers’ evolving online behavior, and predicts the online trends of the future.
Multi-network Solutions in the Real World: NAB 2012, Will Law, AkamaiVerimatrix
By any analysis, today's pay television operators are facing a more competitive marketplace than ever before. Pure play over-the-top (OTT) providers have joined the traditional battle between cable, satellite and IPTV, creating more concern for legacy players.
This new competitive landscape for video services has increasingly meant delivering content in parallel over different networks to a wider variety of devices. With the latest technologies and protocols enabling OTT video, operators are now combining their proprietary delivery networks with wireless and the Internet for a more compelling consumer experience.
But these new offerings require more complex solutions for encoding, managing, and distributing content – and navigating the thorny arena of content rights on new types of devices that operate inside and outside of the subscriber's home. As early TV Everywhere ventures have illustrated, the challenges of acquisition and management of such rights should not be underestimated.
View the presentations from the Multi-network Solutions in the Real World Forum during NAB 2012. An expert panel presented the opportunities, challenges and solutions for commercial video delivery over combinations of managed and unmanaged networks.
Ten years is a short period in which to expect
dramatic change in consumer behaviour or
adoption of new technologies. Not so with
e-communications. The last decade has seen
a seismic shift in our use of the internet:
mobile phones now offer access to social
networks, music and entertainment, and
messaging has grown exponentially.
The momentum continues. As 4G (LTE)
continues its roll-out across Europe, it is
bringing fixed line broadband speeds to
Europe’s smartphones that will make possible
live video streaming, m-banking, m-retail and
NFC applications. It will be transformational.
Apps and internet access are also giving
impetus to new ways of keeping in touch
through a smartphone via social network
sites, which avoids call charges.
The EU has an ambitious agenda for the
internet; making fast (30Mbps+) broadband
available to all and to see superfast
broadband (100Mbps+) in 50% of homes
by 2020. There are barriers to overcome.
Internet subscribers are mostly happy with
what they have and are reluctant to pay
more. However, history suggests that sooner
or later we will want to trade up to faster
internet speeds.
Not everyone is at the frontier of change.
One household in three stills lacks internet
access, they are more likely to be older, rural
and living in Eastern or Southern Europe.
However, internet access is on a growth
trajectory and countries with low connection
rates are catching up.
Sally Panayiotou, Head of Charities Research, Ipsos MORI presented this research to the National Funding Scheme (NFS) for arts, cultural and heritage sector announced by Jeremy Hunt MP at the National Portrait Gallery on 2 July 2012.
Leveraging digital insights via mobile channels
Joanna Jen - Director, Kantar Digital - Kantar
Rolfe Swinton - Co-Founder & Director - Lumi Mobile
Covering the evolution of market research – why mobile now? Consumer and digital insights.
Microsoft study of the European trends of Internet usage and what this means for the future of the Internet and other media.
Extract:
Since 2004, broadband connections across Europe have grown by almost 95%, from 44 million households in 2005 to over 85 million1. In fact, broadband Internet connections in Europe today outstrip those in the US, representing 83% of all Internet connections, compared to 70% in America1. The explosion in broadband uptake combined with the relentless pace of technological innovation is driving a major change in consumer behaviour and is transforming our traditional media landscape. In this report, Microsoft analyses the differences in broadband penetration levels across Europe, examines the causes fuelling the growth of Internet adoption, assesses the impact of consumers’ evolving online behavior, and predicts the online trends of the future.
Multi-network Solutions in the Real World: NAB 2012, Will Law, AkamaiVerimatrix
By any analysis, today's pay television operators are facing a more competitive marketplace than ever before. Pure play over-the-top (OTT) providers have joined the traditional battle between cable, satellite and IPTV, creating more concern for legacy players.
This new competitive landscape for video services has increasingly meant delivering content in parallel over different networks to a wider variety of devices. With the latest technologies and protocols enabling OTT video, operators are now combining their proprietary delivery networks with wireless and the Internet for a more compelling consumer experience.
But these new offerings require more complex solutions for encoding, managing, and distributing content – and navigating the thorny arena of content rights on new types of devices that operate inside and outside of the subscriber's home. As early TV Everywhere ventures have illustrated, the challenges of acquisition and management of such rights should not be underestimated.
View the presentations from the Multi-network Solutions in the Real World Forum during NAB 2012. An expert panel presented the opportunities, challenges and solutions for commercial video delivery over combinations of managed and unmanaged networks.
Overview of why and how web2.0 matters for eGovernment. Presented at EU ministerial conference on eGovernment (download it at www.egov2007.gov.pt).
NEW REPORT on this available at www.jrc.es
Netpop | Pocket: Growing The Mobile Marketplace PreviewNetpop Research
Summary of Netpop Research's 2009 Growing the Mobile Marketplace report. For more information about the full report, go to http://netpopresearch.com/node/26589
ICT-AGRI agenda on digitization of agriculturee-ROSA
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Addressing the challenge of using web in cross-sectional surveys of the gener...Gerry Nicolaas
A presentation given at the WEBDATANET conference in Salamanca in 2015. This presentation summarises the findings of the NCRM-funded network GenPopWeb that explored the opportunities and challenges of using web in surveys of the general population.
Where's the Broadband? Inter-County Coordinating Committee, 4.21.14WI Broadband
Where's the Broadband?
Presentation by the Broadband & E-Commerce Education Center to the Inter-county Coordinating Committee, April 21,2014 Green Lake, WI
Green Lake Training Center
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Full-RAG: A modern architecture for hyper-personalizationZilliz
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 6
New Technologies (‘Web 2.0’) and GC Communications
1. New Technologies (“Web 2.0”)
and GC Communications:
New Technologies (‘Web 2.0’)
and GC Communications
Summary of Telephone Results
Summary of Telephone Results
March 2008
March 2008
0
2. Presentation Agenda
Introduction
Internet Usage
Interactions with the Government of Canada (GC)
Awareness & Use of Web 2.0 Applications
Potential Use of Web 2.0 Applications by the GC
Phone vs. Online Comparison
Conclusions and Implications
1
4. Background
• Context: New and emerging, Internet-based technologies and
applications are changing the way people use the Internet. These
technologies and applications collectively are referred to by some as ‘Web 2.0’
and include:
- Blogs - Pod/video/webcasts
- Wikis - Message boards, forums
- Social networking sites - RSS feeds
- YouTube
• Other countries and other levels of government in Canada have begun
using these new technologies in their interactions with their citizens. Some
federal departments are also assessing their potential use.
• A number of research companies already track the changing nature of the
Internet as part of their syndicated research, as does the biannual Statistics
Canada internet use survey.
• However, this study focused in particular on how these new and emerging
technologies and applications could be used by the GC.
3
5. Background (cont’d)
• Purpose: Conduct a custom research project (both qualitative and
quantitative) on the awareness, attitudes and behaviours of Canadians vis-à-vis
“Web 2.0” technologies and applications from the perspective of their potential
use by the GC in its outreach, communications, and service delivery.
• The project was led by Agriculture and Agri-food Canada, with assistance from
PWGSC,TBS, and PCO.
• Funding for this project came from 23 different federal departments and
agencies, leveraging many, relatively modest contributions to finance a
comprehensive study tailored specifically for GC needs.
• This approach yielded not only a more fulsome body of knowledge, but also a
number of spin-off studies including:
• an online survey using the GC Internet Research Panel,
• a ground-breaking survey of a sub-sample of Canadians from “cell-phone-only” households;
and
• a secondary analysis of “Web Generation” Canadians aged 16-24.
NOTE: The study did not test specific applications, nor did it address reputation
4
management issues vis-à-vis the GC ‘brand’.
6. Methodology
Qualitative Research
• 12 focus groups conducted September 17-20, 2007, with two sessions in
each of the following locations: Halifax, Montreal, Saint-Hyacinthe, Toronto,
Calgary, and Fort St.John.
• These locations were chosen to ensure a representative mix of regions,
language groups, and urban/rural populations.
• The focus groups were further designed to ensure a mix of participants by
age, ethnicity, education, income, and gender as well as three segments of
the general public:
1. Web 2.0 Users: Internet users who used at least three “Web 2.0” applications a few
times a month or more during the past six months
2. Internet Users, non-Web 2.0: Internet users who have not used any of these
applications or used them less than “Web 2.0” users
3. Non-users of the Internet: Individuals who have never used the Internet
5
7. Methodology (cont’d)
Quantitative Research
Telephone:
• Sample size: 1,718 respondents
• Average length: 18.5 minutes overall; 21.4 minutes for Internet users
• Random-digit-dialling (RDD) survey
• Fieldwork: October 17 to November 3, 2007
• Response rate: 22%; Margin of error: +/- 2.4%, 19 times out of 20
Online:
• Sample size: 2,619 respondents
• Average length: 17.3 minutes
• Panel survey (GC Internet Panel)
• Fieldwork: October 23 to November 6, 2007
• Response rate: 66%*; Margin of error: N/A**
Both surveys were stratified by region and by gender.
Both samples were weighted by age, by gender, and by region.
* The online portion of this study was fielded using panelists who had already agreed in principle to complete
surveys conducted by the government. 6
** Probability sampling was not used to draw the sample, therefore a margin of error cannot be calculated.
8. Methodology (cont’d)
Note that, for the most part, only results of the telephone survey
appear on these slides.
These results have been given primacy in this study because:
• these results are representative of the Canadian population from a
methodological point of view, because random-digit dialling (RDD) is used in
probability sampling, which is not the case for online surveys;
• the online portion of this study was conducted using the GC Internet
Research Panel, i.e., with Canadians recruited only from GC websites.
The qualitative research was conducted prior to the surveys; these
focus groups were used to gain a more in-depth understanding of
Canadians’ awareness, attitudes and behaviours vis-à-vis the various
‘Web 2.0’ applications.
7
10. Internet Usage
Almost eight in ten reported using the Internet; these respondents reported
spending anywhere from 3 hours or less to more than 10 hours a week online.
Internet Use 3 hours or less
No
21% 4-10 hours
More than 10
hours
Only for Email
Yes
79% 0 20 40
Base = 1,718; all phone respondents Base: 1,314; all phone respondents who
use the Internet (including those who use it
for email only)
9
11. Internet Access – Locations
Almost all Internet users reported having Internet access at home; many
also accessed it at work. (Multiple responses accepted)
Home 91
Work 38
School (all levels) 9
Friend's/relative's home 2
Public facility (library, internet café) 2
During travel (e.g. hotel, airport) 2
Mobile/cell/PDA 1
0 20 40 60 80 100
Base = 1,292; phone respondents who use the Internet
(excluding those who use it only for email) 10
12. Internet Access – Methods
A strong majority of Internet users reported using a high-speed Internet
connection to go online. Significantly more rural residents reported using a
dial-up connection. (Multiple responses accepted)
88
High-speed connection
67
11
Dial-up 35
7 Total
Wireless (e.g. cell
phone/blackberry) 6 Rural
0 20 40 60 80 100
Base = 1,292; phone respondents who use the Internet
(excluding those who use it only for email) 11
13. Online Activities
Internet users engaged in a wide variety of online activities, including
communicating, information seeking and financial-related activities.
(Multiple responses accepted, Top-of-mind question)
General browsing 36
Email 34
Obtain Information 25
Media/News/Weather 12
Electronic/online banking 10
Find info for education/school work 9
Read daily newspaper 9
Play games 8
Work related 7
Social networking 7
Purchase goods/services 6
Travel 6
0 10 20 30 40
Base = 1,292; phone respondents who use the Internet 12
(excluding those who use it only for email)
14. Internet Non-Users
No computer, lack of interest were the top reasons given by those one in five
Canadians who were not using the Internet.
No computer 35
Lack of interest 24
Not computer literate 8
Lack of need 8
Not Internet literate 7
No Internet access 7
Lack of time 7
Not for me/my age 6
Money/expense 5
Other 11
Nothing/no reason 1
0 10 20 30 40
Up to three responses accepted
Base = 426; phone respondents who do not use the Internet 13
16. Extent Informed of GC News/Information
A large majority of Internet users reported keeping informed about the GC
in terms of news and information. (All media, including traditional sources)
38
40 80% keep informed ‘somewhat’ to ‘a
great deal’
28
30
20 16
13
10
4
0
1 2 3 4 5
Not at all A great deal
Base = 1,292; phone respondents who use the Internet 15
(excluding those who use it only for email)
17. Frequency of Visiting GC Websites
More than eight in ten Internet users reported visiting GC websites more than
once in the last year.
18
None/zero Main reason for not visiting: lack of need.
17
1 to 2 times
33
3 to 10 times
30
More than 10 times
0 20 40
Base = 1,292; phone respondents who use the Internet
(excluding those who use it only for email)
16
18. GC Website Activities
Respondents from the phone survey reportedly visited GC websites for the same
top five reasons as those from the online panel. (Multiple responses accepted)
Reason Telephone * Online **
% %
Obtained general/background information 50 85
Obtained information/form/publication 24 74
Employment-related activities 18 84
Obtained answer to specific question 12 62
Got tax form/information 10 48
* In the telephone survey, this was a “top of mind” question.
** In the online survey, responses were selected from a list.
Base = 1,049 phone respondents (those who use the Internet and who visited GC sites in past year)
Base = 2,619 online respondents (who were all recruited from GC sites)
17
20. Awareness of Web 2.0 Applications
Awareness of many Web 2.0 applications was high.
Canadians 16-24 years reported higher awareness levels.
Application Telephone Online
Total % Web Gen % Total %
(16-24 yrs)
Message boards, chat rooms, etc. 80 85 74
YouTube 78 94 83
Social networking sites 74 95 79
Blogs 70 77 78
Wikis 57 78 73
Pod/video/webcasts 56 65 58
RSS feeds 15 17 31
NOTE: This awareness question was asked of all respondents (both phone and online), even those
who were “non-Internet users”.
19
21. Use of Web 2.0 Applications
Levels of use varied considerably, with Canadians 16-24 years significantly more
likely to use certain applications.
Application Telephone Online
Total % Web Gen % Total %
(16-24 yrs)
Message boards, chat rooms, etc. 15 39 17
YouTube 12 31 12
Social networking sites 23 55 30
Blogs 7 12 14
Wikis 4 8 8
Pod/video/webcasts 5 14 7
RSS feeds 17 11 19
* Total reflects those Internet users who reported being aware of the specific Web 2.0 application
AND reported at least daily use of that application.
20
22. Familiarity With Term ‘Web 2.0’
Respondents from the online panel were more likely to express awareness of
the term “Web 2.0” than telephone respondents.
9 Phone
Yes, definitely Online
16
10
Yes, vaguely 24
81
No
59
0 20 40 60 80 100
Base = 1,718; all phone respondents; and
2,619; all online respondents 21
23. Perceived Reliability: Internet vs. Other Media
A majority of Internet users said that information found on Internet sources
would be at least as reliable as information coming from “traditional” media
sources.
58
60
40
23%
17%
17
20
12
6
5
0
1 2 3 4 5
Less reliable Same More reliable
Base = 1,292; phone respondents who use the Internet 22
(excluding those who use it only for email)
24. Perceived Reliability of Blogs
More than half of telephone respondents who used the Internet
(and were aware of blogs) expressed confidence in information that could be found
on blogs hosted by the GC. (Prompted question, 5-point scale)
% confident – scores of ‘4-5’
56
the GC
Non-profit organizations 31
Media or journalists 23 No other source was perceived to
provide reliable information by a
13 majority.
Private sector companies
Private individuals 7
0 20 40 60
Base = 997; phone respondents who use the Internet AND are aware of blogs
(excluding those who use it only for email)
23
26. Main Benefits of GC Using Web 2.0 Applications
The main perceived benefits of the GC using Web 2.0 applications
were convenience and accessibility. (Multiple responses accepted)
Convenient/access 24/7 23
Effective sharing/communicating info 12
Better reach young people 10
Cdns. are using them 8
Reaches large audience 6
Faster access 5
Stay up to date 5
More/better info available 5
Reach rural/remote groups 4
Faster changes to programs/services 4
Cost savings 4
Other 8
None/no benefits 16
0 5 10 15 20 25
Base = 1,718; all phone respondents 25
27. Concerns About GC Using Web 2.0 Applications
More than one third of all telephone respondents did not foresee any concerns with
the GC using Web 2.0 applications. (Multiple responses accepted, Top-of-mind question)
General privacy/security concerns 14
14
Content not reliable
Not useful for Cdns. not on Internet 13
Confidence/hackers 6
Cost/too expensive 3
3
Potential identity theft/fraud
11
Other
None/no concerns 37
0 10 20 30 40
Base = 1,718; all phone respondents 26
28. Reasons for GC to Use Web 2.0 Applications
Telephone respondents saw as important all of the potential reasons presented
for the GC to use Web 2.0 applications. (Prompted question, 5-point scale)
% saying important (scores of ‘4-5’)
Communicate with young 78
Canadians
Fast, up-to-date info on 76
programs/services
Reach rural/remote groups 66
Deliver programs/services 65
more effectively
Get input from Canadians 62
0 20 40 60 80 100
Base = 1,718; all phone respondents 27
29. Specific Ways the GC Could Use Web 2.0
Internet users gave highest rankings to sites where GC scientists or experts could
answer questions, and sites where citizens could provide their views to the GC.
(Prompted question, Paired choice)
% choosing
Sites where GC scientists/experts answer questions 72
Websites for Canadians to provide views to the GC 59
Audio tours of historic/natural sites 50
Webcasts re: programs/services 49
Blogs written by GC experts 42
Email service for podcasts/messages of interest 36
GC information videos on sites like YouTube 29
GC-led discussion communities on Facebook, etc. 28
0 20 40 60 80
Base = 1,292; phone respondents who use Internet
(excluding those who use it only for email) 28
30. How GC Should Manage its Use of Web 2.0
Strong majorities agreed that the GC should monitor content posted on GC
websites, and ensure accessibility to Canadians with disabilities.
(Prompted question, 5-point scale)
% agreeing (scores of ‘4-5’)
GC should monitor content posted by Cdns. 82
New tech. should be accessible to Cdns. w/disabilities 82
GC should put content on popular non-GC sites 56
Podcasts/videos/blogs for private sector, not GC 38
GC material on non-GC site implies endorsement 32
GC should allow public content on sites 31
0 20 40 60 80 100
Base = 1,292; phone respondents who use Internet
(excluding those who use it only for email)
29
31. Interest in Online Public Consultation
A majority of Internet users said they would be interested in taking part in an
online public consultation on a GC website.
16 57% would likely
Definitely
take part in an
online consultation.
41
Probably
24
Probably not
Definitely not 18
0 10 20 30 40 50
Base = 1,292; phone respondents who use Internet
(excluding those who use it only for email) 30
32. GC Investment in Web 2.0 Applications
A strong majority of telephone respondents agreed that the GC should invest in
Web 2.0 applications.
44
Definitely
87%
43
Probably
9
Probably not
4
Definitely not
0 10 20 30 40 50
Base = 1,718; all phone respondents
31
34. Conclusions
Canadian public is open to the GC investing in and using Web 2.0 applications
in its interactions with Canadians.
• There was widespread support for the GC investing in Web 2.0 applications, support
that cut across all groups, regardless of level of Internet use.
Canadians identify numerous reasons for the GC to adopt Web 2.0,including:
• Being more responsive
• Being less remote
• Keeping up-to-date with new technologies.
Specific ways for the GC to start using Web 2.0 include:
• Considerable support for online public consultations.
• Interest in GC websites where scientists or experts can answer questions
• Interest in GC websites where Canadians can provide their views on specific topics.
Privacy, security and reliability concerns will need to be addressed. 33
35. Conclusions (cont’d)
The GC use of these new Internet-based applications will not necessarily be an
opportunity for cost-savings, because Canadians will use these applications
in addition to traditional communications and service delivery channels.
• It is not realistic to expect that Canadians will locate Web 2.0-based government content
without it being well marketed.
• Canadians felt that Web 2.0 applications should complement and supplement –
but not replace – traditional GC communications and service delivery channels.
While many Canadians are aware of most of the Web 2.0 applications, fewer
are actually using them on a regular basis.
Internet-based applications represent an opportunity for creativity in the
GC’s interactions with its citizens.
Do not use the term ‘Web 2.0’ because there is limited awareness of it.
34
36. Implications
The GC will need to determine what shape Web 2.0 adoption should take.
• Some of these new technologies are embraced more widely than others: YouTube,
Facebook, message boards/chat lines are most likely to be used; Wikis and RSS feeds
are least likely to be used.
The GC will need to ensure that adoption of Web 2.0 results in
applications that are easy to use – and accessible to all Canadians.
• Consideration must always be given to those Canadians who are not online, or who are
less skilled using the Internet.
• There was also strong support expressed for ensuring these technologies are accessible
to Canadians with disabilities.
The GC will need to watch the line between information sharing and
recreation.
• There is already a high level of trust that exists in the minds of Canadians
vis-à-vis the GC presence on the Internet.
• Social networking sites and other Web 2.0 applications are often used for entertainment
and recreation. 35
37. Implications (cont’d)
The GC should adopt Web 2.0 applications where it makes sense to do so to
improve communications and service delivery.
• This approach should be based on a sound analysis matching the right audience with the right
subject matter and the right medium.
• People will judge the suitability of the places on the Internet the GC decides to use to
communicate with Canadians.
A repositioning of current GC policies, directives and guidelines is needed
to address current gaps, and to ensure that the GC can encompass Web 2.0
applications in its suite of tools for interacting with Canadians.
• Communications Policy
• Information management
• IT capacity
• Employee accessibility
• Privacy
• Horizontal management
• Official languages…
The GC will nevertheless need to invest resources and dedicate policy work
to this emerging form of media as it is an integral part of the future of the Web. 36
38. Reports and data sets available on request
All of the final reports related to this project will be filed with Library
and Archives Canada as of May 2008 and can be found
at www.porr-rrop.gc.ca.
Search for project POR-130-07.
For executive summaries and any of the data sets related to this
project, please contact Agriculture and Agri-food Canada
at por-rop@agr.gc.ca.
For additional research and secondary analysis conducted on this
project, please contact the Public Opinion Research Directorate
of Public Works and Government Services Canada
at por-rop@pwgsc.gc.ca.
The following companies were contracted as part of this study:
Phoenix Strategic Perspectives Inc.,
Phase V, EKOS Research Associates, and Arcturus Solutions
37