Csp Ds Final
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Presetaton from recent Citizen Service Platform meeting at Microsoft targeted at Local Government Sevices Transformation.
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Csp Ds Final
- 1. Citizen Centric Regional Government Presented By: David Shoesmith and Steve Craddock Re-thinking how services are delivered with the HP and Microsoft Citizen Service Platform for UK Regional Government Government Citizen Centric Regional Government | HP Confidential
- 4. Regional Government Challenges Citizen centric regional government | HP Confidential Sustain the local economy Care for the environment Raise standards in education Improve social care Improve customer service Reduce costs Improve compliance & accountability Improve transparency Regional Government Mission
- 6. Citizen centric regional government | HP Confidential Piecemeal purchasing has led to… However…
- 7. … spaghetti IT… Citizen centric regional government | HP Confidential
- 10. End-to-end services Citizen centric regional government | HP Confidential The HP and Microsoft Citizen Service Platform for UK Regional Government is an end-to-end service solution that leverages existing strategic investments in Microsoft technologies and back office applications this enables regional governments to achieve value for money and technology standardisation
- 11. Comprehensive solutions Citizen centric regional government | HP Confidential The UK version of a global initiative, it is a comprehensive proposition which represents a significant collaboration between HP, Microsoft and our selected partners.
- 13. Accelerated procurement Citizen centric regional government | HP Confidential It can be procured through OGC Buying Solutions for CRM/Case Management and Document and Records Management Systems.
- 14. Citizen centric regional government | HP Confidential Citizen and business interactions Whatever your priorities are, using the platform HP can deliver the components you need to address them. Standardised = efficient Integration Hub / Pre-Built Integrations Revs & Bens Housing Planning Finance Highways LPG LOB Departmental Applications / ERP and Core Back Office Systems MS Dynamics CRM Contact Centre Scripting - Ciber Social Care - Careworks Document Management HP TRIM Mobility - 1 st Touch Case Management Singularity MDM - VisionWare Document Production HP Exstream
- 15. Collaborative development Citizen centric regional government | HP Confidential by the platform capabilities which are delivered The Citizen Service Platform also offers re-usable services components generated by the ‘CSP Community’ It’s about outcomes delivered by people & processes enabled by
- 16. Integrated = productive Citizen centric regional government | HP Confidential Outcome Process Highways HP CSP Capabilities Technology Platform Road flooding Citizen interaction Portal BizTalk Windows Mobile SQL Server Office Communicator Sharepoint Exchange Dynamics CRM Housing Environmental Systems Adult Services Childrens Services Intelligent Forms & Workflow Case Management Document & Records Management Performance Management Mobility Mapping Call Centre Scripting Master Data Management Enterprise Document Production Back Office Integration Business Registry Revs & Bens Road repaired
- 21. Steve Craddock Citizen centric regional government | HP Confidential A Project Manager’s view regarding delivery, acquisition and services
- 24. Proven methodologies Citizen centric regional government | HP Confidential Your CSP journey to:
- 25. Proven methodologies Citizen centric regional government | HP Confidential Measure Pay-Back and Reinvest Your CSP journey – continuous improvement Reinvest savings to make further improvements
- 26. Proven methodologies Citizen centric regional government | HP Confidential Measure, Govern, Learn, Test, Adjust, Iterate Your CSP journey – making a start The HP CSP Pathfinder assessment provides a roadmap for embarking on a CSP initiative or extending existing CRM/CSP capabilities
- 27. Environmental - Bulky Waste Collection Citizen centric regional government | HP Confidential Request Bulky Waste Collection Book and Take Payment Collection Close the Loop / Satisfaction Survey
- 28. Anti-Social Behaviour - Graffiti Citizen centric regional government | HP Confidential Report Graffiti Approve Cleansing Graffiti Removal Close the Loop
- 36. careworks social care management Citizen centric regional government | HP Confidential
- 38. Value of the HP and Microsoft Citizens Service Platform Citizen centric regional government | HP Confidential
Editor's Notes
- My name is DS, today I will build on what Gordon has said and discuss how we have re thought how services will be delivered with the HP MS CSP
- every regional government in the world has missions, we think these will apply to most of your Councils. To meet the objectives are come challenges
- To meet the challenges new priorities are required, some are listed here and of course there are many more, In the light of the recent Conservatives Libdem announcements these will apply more than ever
- A good example of disjointed business processes is a council tax bill addressed to a deseased citizen because the information hasn’t been sent to the revenue department. Very damaging.
- So what is the HP MS CSP what does it deliver?
- 2 industry leaders joining forces to address the issues… we are very serious about this
- We have to live in the real world, we must leverage value from key back office systems, often the only ones that are maintained by the vendors to keep pace with legislative changes. We also believe it’s important to envision the art of the possible with our customers so that the roadmap to optimal systems can be planned
- So what does the HP CSP look like? Leveraging technology standardisation in partnership with existing investments = joined up services The core MS technology is MS CRM and Sharepoint, all the partner apps have been built to run and collaborate in the MS environment. Clearly this is not a prescriptive model and we expect this model to vary where alternative investments have been made and these may stay or be phased out over time.
- Gordon mentioned before the CSP is a global initiative enriched by partner/ community solutions. We will work with governments all over the world and therefore best practise, architectural governess and compatibility are paramount for the greater good. But ultimately its all about outcomes …..
- Example showing how one interaction with the citizen sets off a whole chain of internal processes, which use a number of CSP capabilities and result in the desired outcome.
- Bullet point added
- 07/22/10 15:50 ©2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
- Slide added
- Our approach to universal records management enables you to capture, manage, share, deliver, and archive documents and records more efficiently with HP TRIM software. First, we treat all documents as records at the point of capture, from system reports generated out of structured data systems to scanned or faxed images, line of business applications to CAD or Office applications, and from email to SharePoint. A major challenge for many business who have adopted SharePoint is the uncontrolled spread of documents—it’s a great collaboration platform, but the challenge is centrally managing documents as records and in context with the business activity. With HP TRIM, SharePoint documents are captured in their business context and are easily discoverable and managed for the life of the business record to avoid the loss of critical corporate records.
- Overview: An ageing population and the difficult economy are stretching public resources. Social Services has to find new ways to deliver services more cost-effectively. They are responding by moving to a self-service or self-directed model, where individuals have input into their own social care requirements. CareWorks has developed CareDirector, a new case management system, that enables the public to direct their own social care. CareWorks has taken a different approach, moving away from the proprietary systems that have traditionally been used in social care management, to one built on Microsoft Dynamics CRM. The result is a higher quality, more flexible system that can be quickly adapted to evolving needs. CareWorks is the first and only social care software company in the world that has built their solution on Microsoft customer management technology and the Citizen Service Platform. We are a social care specialist with 13 years experience, 72 local authority customers and unrivalled understanding of the revolution taking place in the delivery and management of social care. Because it is built on the Microsoft Citizen Service platform CareDirector is uniquely placed to: Empower citizens to have a direct input into their own social care requirements. That means providing citizens with the appropriate channels to interact with social care services whether in person, by telephone or using the web. Help organisations gradually migrating their workforce to new ways of working. That means introducing new working practices at the right speed for the individual service gradually allowing your customers and the workforce to benefit from more effective, flexible practices. Ensure that business transformation can continue after go live and that services can keep pace with evolving requirements as client preferences develop and economic circumstances change.
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