Digitalization is critical for companies to survive in today's rapidly changing business environment. It involves leveraging technology to enhance products and services through customer loyalty and usage data-driven business models. Successful digitalization requires defining a digital business strategy, understanding the customer journey, partnering within a value network, and ensuring organizational readiness for agile technology adoption. Next Step Growth is a consulting firm that helps companies transform through its digitalization blueprint and hands-on experience scaling global organizations.
Read how the logistics industry can transform & overcome the supply chain management challenges, build sustainable supply chains, & improve CX in the new normal.
Read how the logistics industry can transform & overcome the supply chain management challenges, build sustainable supply chains, & improve CX in the new normal.
Returns, the Value Conundrum: Accenture Post & Parcel Industry Research 2018accenture
With the rise of e-commerce, returns have become an integral part of the digital customer experience. See how dynamic friction control and dynamic routing control can transform this experience and improve operations.
The coronavirus (COVID-19) presents many challenges for private, mid-market & small businesses, across the globe Focus has had to immediately shift from activities around improvement and digitalization, to the urgent steps needed to ensure business continuity and resilience.
Capgemini digital transformation innovation presentation final sBen Gilchriest
Ideas don't come from process, they come from people. A recent presentation on innovation and how digital, open-sourced approaches, and the use of social media can help uncover unexpected ideas and new directions. For more details please get in touch.
This thought-piece discusses how established companies can manage the duality dilemma triggered by the coexistence of new digital offerings and legacy products, and provides expert insights into how a common set of core capabilities can accelerate the digital transformation journey ahead.
Right Cloud Mindset: Survey Results Hospitality | Accentureaccenture
Looking two years ahead: Functional objectives along with technology related challenges and top five areas of investment for hospitality companies. Learn more: https://accntu.re/3uB9LL1
Business Unusual: Strategic Perspectives on the Utilities Consumer Marketplaceaccenture
A major transformation of utilities market is challenging traditional business and operational models. Accenture analysis of the likely demand disruption scenario points to a significant financial impact on the traditional utility model by 2025. Leading utilities are adapting to the chaining marketplace.
Capgemini PLM podcast - 2018 Digital Innovation SeriesBrion Carroll (II)
Join Capgemini in this innovative PLM podcast series. This podcast will bring together thought leaders in the area of digital product transformation to discuss the pressing topics of what the product landscape will look like for 2018.
Subscribed 2015: Connected Products + Subscriptions = RelationshipsZuora, Inc.
Whether you’re a new business launching a connected product or a traditional business shifting your delivery model, you’re asking yourselves a lot of questions. How do I map the endless customer touch points? And how does that enable customer longevity? Get the low down on the model that will optimize future business opportunities for connected products in this IoT world.
Discovery-Driven Digital Transformation - clark boyd 2021Clark Boyd
Digital transformation is amorphous for most of us. Is it about technology? Culture? Business models? New skills?
In reality, digital transformation will mean something different to every business. But that means a lot of important details slip through the cracks.
This presentation aims to add some shape to the digital transformation process with the discovery-driven methodology proposed by Rita McGrath at Columbia University Business School.
Connected Autonomous Planning: a continuous touchless model enabling an agile...Capgemini
Phil Davies, Head of Consumer Products, Retail and Distribution, Capgemini Invent and Michael McCullough, Supply Chain Lead, Capgemini US discussed “How using Intelligent Automation drives a step change in planning effectiveness and efficiency” at Kinexions 2019, the annual destination for users and supply chain innovators to showcase how to accelerate innovation, shorten time-to-value and maximize competitive advantage.
Capgemini’s Connected Autonomous Planning is a holistic approach to develop touchless planning solutions that creates a more easily automated, agile and responsive supply chain to support the needs of the future consumer and channels.
Legal Transformation and Contract Remediationaccenture
Accenture’s Legal Transformation practice offers specific solutions to meet the various challenges impacting a firm’s Legal function. Specifically, it offers contract remediation strategy, technology solutions and support to aid firms in managing large scale contract remediation programs due to regulatory change events such as LIBOR, BREXIT and more. Read our latest Legal Risk Study to rethink the financial services legal function: https://accntu.re/3eF9URP
Opex Chapter Meeting-Symbios Consulting
While lots of companies race to implement new technologies (Artificial Intelligence, digital self-service, data analytics), they overlook obvious and easy ways to fully utilize what they have.
-Opex chapter meeting video on youtube:
https://www.youtube.com/watch?v=2AUMl4nC0UU
- Symbios Consulting Youtube Channel: https://www.youtube.com/channel/UCx7HKNnSIlEEE5JKI4JsA4A
Discover more on Digital transformation In Utilities : https://www.wns.com/Portals/0/FSx/Documents/Articles/PDFFiles/600/228/The-Digital-Push-to-Enhance-Customer-Experience-in-Utilities-Article-Dec-2019.pdf
Analytics Center of Excellence | Data CoE |Analytics CoE| WNS TriangeRNayak3
WNS Triange, the data CoE and analytics CoE brings together domain experience, delivery capabilities, functional and technology best practices to help achieve excellence.
Returns, the Value Conundrum: Accenture Post & Parcel Industry Research 2018accenture
With the rise of e-commerce, returns have become an integral part of the digital customer experience. See how dynamic friction control and dynamic routing control can transform this experience and improve operations.
The coronavirus (COVID-19) presents many challenges for private, mid-market & small businesses, across the globe Focus has had to immediately shift from activities around improvement and digitalization, to the urgent steps needed to ensure business continuity and resilience.
Capgemini digital transformation innovation presentation final sBen Gilchriest
Ideas don't come from process, they come from people. A recent presentation on innovation and how digital, open-sourced approaches, and the use of social media can help uncover unexpected ideas and new directions. For more details please get in touch.
This thought-piece discusses how established companies can manage the duality dilemma triggered by the coexistence of new digital offerings and legacy products, and provides expert insights into how a common set of core capabilities can accelerate the digital transformation journey ahead.
Right Cloud Mindset: Survey Results Hospitality | Accentureaccenture
Looking two years ahead: Functional objectives along with technology related challenges and top five areas of investment for hospitality companies. Learn more: https://accntu.re/3uB9LL1
Business Unusual: Strategic Perspectives on the Utilities Consumer Marketplaceaccenture
A major transformation of utilities market is challenging traditional business and operational models. Accenture analysis of the likely demand disruption scenario points to a significant financial impact on the traditional utility model by 2025. Leading utilities are adapting to the chaining marketplace.
Capgemini PLM podcast - 2018 Digital Innovation SeriesBrion Carroll (II)
Join Capgemini in this innovative PLM podcast series. This podcast will bring together thought leaders in the area of digital product transformation to discuss the pressing topics of what the product landscape will look like for 2018.
Subscribed 2015: Connected Products + Subscriptions = RelationshipsZuora, Inc.
Whether you’re a new business launching a connected product or a traditional business shifting your delivery model, you’re asking yourselves a lot of questions. How do I map the endless customer touch points? And how does that enable customer longevity? Get the low down on the model that will optimize future business opportunities for connected products in this IoT world.
Discovery-Driven Digital Transformation - clark boyd 2021Clark Boyd
Digital transformation is amorphous for most of us. Is it about technology? Culture? Business models? New skills?
In reality, digital transformation will mean something different to every business. But that means a lot of important details slip through the cracks.
This presentation aims to add some shape to the digital transformation process with the discovery-driven methodology proposed by Rita McGrath at Columbia University Business School.
Connected Autonomous Planning: a continuous touchless model enabling an agile...Capgemini
Phil Davies, Head of Consumer Products, Retail and Distribution, Capgemini Invent and Michael McCullough, Supply Chain Lead, Capgemini US discussed “How using Intelligent Automation drives a step change in planning effectiveness and efficiency” at Kinexions 2019, the annual destination for users and supply chain innovators to showcase how to accelerate innovation, shorten time-to-value and maximize competitive advantage.
Capgemini’s Connected Autonomous Planning is a holistic approach to develop touchless planning solutions that creates a more easily automated, agile and responsive supply chain to support the needs of the future consumer and channels.
Legal Transformation and Contract Remediationaccenture
Accenture’s Legal Transformation practice offers specific solutions to meet the various challenges impacting a firm’s Legal function. Specifically, it offers contract remediation strategy, technology solutions and support to aid firms in managing large scale contract remediation programs due to regulatory change events such as LIBOR, BREXIT and more. Read our latest Legal Risk Study to rethink the financial services legal function: https://accntu.re/3eF9URP
Opex Chapter Meeting-Symbios Consulting
While lots of companies race to implement new technologies (Artificial Intelligence, digital self-service, data analytics), they overlook obvious and easy ways to fully utilize what they have.
-Opex chapter meeting video on youtube:
https://www.youtube.com/watch?v=2AUMl4nC0UU
- Symbios Consulting Youtube Channel: https://www.youtube.com/channel/UCx7HKNnSIlEEE5JKI4JsA4A
Discover more on Digital transformation In Utilities : https://www.wns.com/Portals/0/FSx/Documents/Articles/PDFFiles/600/228/The-Digital-Push-to-Enhance-Customer-Experience-in-Utilities-Article-Dec-2019.pdf
Analytics Center of Excellence | Data CoE |Analytics CoE| WNS TriangeRNayak3
WNS Triange, the data CoE and analytics CoE brings together domain experience, delivery capabilities, functional and technology best practices to help achieve excellence.
Building Next-Gen Enterprise Using Digital TransformationNIIT Technologies
This paper encapsulates the importance of Digital Strategy in building a brand and providing the fuel to fire growth in enterprise businesses. Gone are the days when online channels were used as mere travel booking tools. As we move into an era of the hyper connected world, businesses can no longer see technology in isolation. High expectations of ‘digitally aware’ travelers and the large amount of information available pose a unique challenge. Enterprises need to analyze if they have really been able to derive maximum potential from this digital surge, and turn it into a competitive advantage in their favor.
The Rise of Digital Darwinism and the Real-world Business Drivers for Digital...Brian Solis
Digital transformation (DX) is shaping the future of business. While it can mean different things to different leaders, DX is about migrating from on-premises and labor-based models to the cloud, then complementing migration with cloud capabilities and agility. But to stop there would miss the full potential of using the cloud to enable DX.
The potential of DX is the sum of its parts: “digital” and “transformation.” Explored in isolation, we’re limited to either the constant pursuit and implementation of new technologies that enhance capabilities or a focus on change to modernize and become more efficient and innovative. Combined, they represent the future of business, how it operates, how it serves customers and employees, and how it adapts to industry evolution.
DX is continuous, never ends, and never a “won and done” series of checked boxes. DX is how organizations continually respond to disruptive events, trends, and technologies – beyond IT. The most effective partners in a DX journey explore existing states and capabilities within, benchmark those results against industry best practices and customer needs, and apply those insights to a strategic digital transformation plan of their own.
Future-proofing public sector and commercial businesses starts with future-proofing partner businesses. The PTP is an accelerator to drive DX and business modernization from B2B all the way to B2C. The PTP provides partners with the guidance to accelerate the development of their AWS skills and expertise to better serve their government, education, or nonprofit and also commercial customers’ journeys to the cloud.
Introducing the AWS Partner Transformation Program eBook
For PTP partners to get started, AWS created a DX playbook “The AWS Partner Transformation Program: Setting the Stage to Transformation Your Business.”
The eBook explores digital trends, DX methodologies, and the needs and areas of opportunity for partner organizations. The eBook can help PTP partners chart a “transformation plan” to set the stage for their customers’ digital transformation.
The time is now to future-proof your business to future-proof your customer's business.
89% of consumers switch to a competitor after a poor CX Abhishek Sood
89% of consumers switch to a competitor following a poor customer experience, according to an Oracle study. But how can you use digital technology to improve your customers' experience?
Uncover how several prominent businesses embraced digital technologies to retain customers and increase profits. For example, Domino's Pizza had a 23% growth in profit after it allowed customers to track their deliveries online.
Discover the 4 factors that can make a digital transformation project profitable and worthwhile.
Realising Digital’s Full Potential in the Value ChainCognizant
When we spoke with executives across Europe who lead digitising efforts, they described a diverse range of deployments, but digital can, and must, deliver far more than it has so far. In this ebook, we explore how businesses can explore digital's full potential across their value chain.
5 Key Elements of Digital Transformation Payback | The Enterprise WorldTEWMAGAZINE
Here are 5 Elements of Digital Transformation Paycheck: 1. Enhanced Customer Experience 2. Operational Efficiency and Cost Reduction 3. Innovation and Agility 4. Data-Driven Decision-Making 5. Scalability and Flexibility
Bank of the future: Digital Transformation StrategyNawaf Albadia
A guide to planning and executing Digital Transformation Strategy to build your Digital Bank of the Future. A framework to implement digital experience, digital business and digital innovation
Shared Services: How Digital Can Accelerate the Leap to Value-Added Different...Cognizant
Shared services centers must embrace social, mobile, analytics, cloud and intelligent process automation techniques to navigate three critical shifts that can turbocharge innovation and reinforce market differentiation.
The Digital Enterprise: CIO perspectivesMWD Advisors
In February 2014 MWD Advisors carried out an online survey with a group of 41 CIOs and other IT leaders. Only genuine IT leaders’ responses were counted.
We asked this group questions about their current maturity in different Digital Enterprise enabler/ingredient areas, and their investment priorities among those same areas. We also asked them to tell us where they thought the value from each area would come from.
Digital Transformation Services - MIT ID InnovationPankaj Deshpande
Digital Transformation Services increases the efficiency and profitability of your operations and the revenue you get from them.
For more details, visit : https://mitidinnovation.com/recreation/digital-transformation-services-and-solutions/
THE POWER OF DIGITAL TECHNOLOGIES AND POSITIVE TRANSFORMATION ON BUSINESSES.pdfPaul Mbua
The training focused on The Power of Digital Technologies and the positive transformation they can have on their businesses.
Objectives Included:
•Clear Understanding of digital transformation
• Assessing your level of digital transformation
• Things to Consider in your digital transformation journey
• Digital transformation framework and strategy
• Effective use of tools and their Application
THE POWER OF DIGITAL TECHNOLOGIES AND POSITIVE TRANSFORMATION ON BUSINESSES.pdf
NSDigitalizationtoSuccess
1. LAUNCH|SCALE|MAXIMIZE
Taking Companies to the Next Step
Redwood City, CA | 650.361.1902 | Oslo, Norway | 47.902.30.982 | www.nextstepgrowth.com
Digitalization – The Next Step to Success
“Those who don’t change will become extinct”. In 2015, IDC predicted that 30% of the top
companies in any industry would be overtaken by a new competitor by 2017. Reality shows this
was a conservative view.
With rapid time to market for new offerings, global competition and rising customer expectations,
successful ‘digitalization’ is critical for survival of all business. Simply put, digitalization is a
process through which a company commits to leveraging technology to enhance or expand
product and service offerings to most effectively address customer needs. This is often through a
‘pay as you go’ or other customer loyalty based revenue model, providing the company with
instant access to customer behavior, usage and needs information (through analytics and artificial
intelligence).
What is Driving the Need for Change:
While the acceleration of innovation and the ubiquity of technology are driving digitalization, other
societal and economic trends are fueling the sustained need for change. These include:
• Growth of digital native millennial generation in leadership roles demands use of mobility,
global, sustainable resources and social, value networks.
• Increased productivity requirements driving requirement for convenience and immediate
access to quality services.
• Reduction of capital budgets and decentralization of operating expenses for departmental
‘pay as you go’ solution and vendor adoption.
• Societal trends for sustainability drive interest in sharing versus owning goods and
services.
• Consumer requirements for positive experience (service and value) with greater access to
global alternatives if expectations are not met.
• Growth of robotics, big data analysis, integration of sensors into wearable, consumer /
home, energy and other devices enhance personalization and customer experience.
Customers today have choices - as do business leaders who can either embrace the changes and
transform their organization to succeed in the digital world or risk extinction. By leveraging
technology to deliver new products and services through a customer loyalty based business
model, Adobe, Tesla, Apple and others have demonstrated that digitalization delivers success.
Change is happening – the greatest organizational risk is in waiting too long to adapt.
Requirements for Successful Digitalization:
Digitalization is a process and philosophy of leveraging technology to enhance customer
satisfaction. This can provide new (recurring) revenue streams and greater customer experience
through easier access to more relevant solutions. Ultimately this leads to greater market
valuation, due to increased customer commitment and profitability through operational efficiency.
Digitalization can be through transition from perpetual ‘product’ sales to ‘as a service’ offerings as
in the case of Adobe, ShoreTel and AutoDesk or the addition of new revenue streams, such as
Event Experiences by Live Nation or complementary offerings ie Finn.no from Schibsted or
logistics services from Posten. Services can be provided by the company or through partners, in a
‘value network’, adopted by Uber, Amazon and Foodoro.
2. LAUNCH|SCALE|MAXIMIZE
Taking Companies to the Next Step
Redwood City, CA | 650.361.1902 | Oslo, Norway | 47.902.30.982 | www.nextstepgrowth.com
Keys to Successful Digitalization:
Next Step’s Digitalization Blueprint is built on the following key principles:
1. Digital Business Strategy Planning / Readiness Assessment:
a. Reasons to change and / or complement current approach with digital, service
based offerings.
b. Stakeholder Requirements
c. Financial model with five year Return on Investment
d. Key Performance Indicators and Success Milestones
e. Risk Mitigation Plan
f. Program and Project Plans
2. Customer journey definition, monitoring, adaptation and feedback processes to drive:
a. Service/product offerings and business model decisions
b. Pricing and packaging of offerings
c. Collaboration partners and revenue and data share models
d. Development of online communications
e. Organization structures and business processes
3. Value network partner engagement:
a. Identification of suppliers and complementary service providers required
b. Business model, rules, processes and revenue share modeling
c. Integration of go to market and digital offerings with partners
4. Organizational readiness which demonstrates:
a. Use of technology and tools to increase agility and operational efficiency
b. Ease of sharing and utilization of business rules defined with value network partners
c. Customer-led innovation and responsiveness
d. Consistent execution of digitalization program and project requirements
5. Integrated delivery and communications plan providing regular personalized information
and services to each stakeholder audience (customers and potential customers by
segment, value network partners, shareholders, employees and the market).
About Next Step
Next Step, based in Silicon Valley with Europe subsidiary, delivers revenue and valuation growth
for global organizations needing to scale and transform. Since 1997, Next Step’s 40 professionals
with hands-on experience in sales, marketing, leadership and innovation have delivered
measurable results for Adobe, Avinor, Cisco, Comerica, Google, Genetech, Goodwill Industries,
LiveNation and hundreds of other organizations.
For more information, visit Next Step at www.nextstepgrowth.com or call 1 650 361 1902 or (47)
902 30 982.