How do you know if your company has become a truly digital business? Check out this slide presentation and find out.
Designed and presented by: Ken Polotan
"The New Wave of Marketing Technologies" - an Adobe webinar on 05.06.09 by The1stMovement\'s CEO Ming Chan, and Creative Director David Schell
The rise of the digital platforms is transforming the principles of economic growth, how businesses compete and organisations are formed; essentially reshaping the world we live, work, and play in. Scott will introduce the underpinning characteristics of a digital platform, explain why they both accelerate delivery within organisations as well as creating an ecosystem for positioning the organisation to compete and even shape the connected economy
Digital Transformation: What it is and how to get thereEconsultancy
Digital Transformation: What it is and how to get there.
Authored by Econsultancy CEO Ashley Friedlein, this presentation on the topic of 'Digital Transformation', is broken down into six sections covering:
1. Digital Transformation - what it is and recent data and research on the topic
2. Strategy - what a digital strategy should include
3. Technology - the challenges of technology and the skills gap
4. People - looking at organisational structure, culture, roles & responsibilities, environment recquired
5. Process - how to address the speed, innovation and agility required
6. Business Transformation - how digital transformation is actually business transformation
"The New Wave of Marketing Technologies" - an Adobe webinar on 05.06.09 by The1stMovement\'s CEO Ming Chan, and Creative Director David Schell
The rise of the digital platforms is transforming the principles of economic growth, how businesses compete and organisations are formed; essentially reshaping the world we live, work, and play in. Scott will introduce the underpinning characteristics of a digital platform, explain why they both accelerate delivery within organisations as well as creating an ecosystem for positioning the organisation to compete and even shape the connected economy
Digital Transformation: What it is and how to get thereEconsultancy
Digital Transformation: What it is and how to get there.
Authored by Econsultancy CEO Ashley Friedlein, this presentation on the topic of 'Digital Transformation', is broken down into six sections covering:
1. Digital Transformation - what it is and recent data and research on the topic
2. Strategy - what a digital strategy should include
3. Technology - the challenges of technology and the skills gap
4. People - looking at organisational structure, culture, roles & responsibilities, environment recquired
5. Process - how to address the speed, innovation and agility required
6. Business Transformation - how digital transformation is actually business transformation
Digital Transformation From Strategy To ImplementationScopernia
Creating a digital transformation strategy is one thing but how do you put the insights and plans into practice. This presentation deals with vision, strategy, roadmap, governance, leadership, channel hacking, start-up-thinking and many more issues.
Why, When and How Do I Start a Digital Transformation?Acquia
Presented at Acquia Engage APAC by Brittany Fox, Marketing Campaign Strategist, Deloitte.
Every organisation undergoing a marketing transformation has a starting point, with the difference only being the product of internal capability and maturity. At Deloitte, we take our clients from their starting point to being ready for whatever the next innovation is. This is the only real mechanism enterprises can implement for the future.
PSFK's Future of Retail 2020 Report - Summary PresentationPSFK
Researchers PSFK provides the most pioneering thought leadership when it comes to innovation in retail and along the customer experience journey. PSFK's Future of Retail 2020 report provides a strategic roadmap for brands and retailers to deliver hyper-personalized service that meets the unique needs of every shopper in a post-experiential era.
This deck provides an introduction to the themes in the report plus concepts for the future of customer experience.
Full report: http://www.psfk.com/reports
About PSFK: http://www.psfk.com/membership
Concepts: http://www.weareyourstudio.com
What is Digital transformation?
Far too often digital transformation is confused with Digitalization or with Digitization with a key focus on technologies or platform. But Digital transformation is not about technologies: it's about transforming the whole prganisation through a system thinking approach and it's about rethinking operational models, business models, processes, and policies, taking people, both employees and customers at the core of the process.
Because the goal of any digital transformation is to increase value creation for the business through digitally enhanced processes that increase internal efficiency and overall customer and employee satisfaction.
Digital transformation is en emergent need in today's post-industrial society: we moved fast from an industrial to a post-industrial era, however operational models and management practices haven't evolved fast enough.
For this reason, many organisations prefer to think of Digital transformation as the adoption of digital technologies on the top of mainly inefficient and obsolete operational models, rather than facing a true in depth transformation that begins with understanding the current culture, the customers, and the overall business.
These slides, were presented to students from IIM (india) at ESPC London on July 27th 2017 with the goal to provide tomorrow's digital leaders a broad vision of what is digital transformation by looking at what and the reasons why change is happening in the business world, define Digital transformation and its dimensions through the lenses of an Experience economy and a post-industrial era. The presentation also presents the Competing Value Framework as a key tool to start understanding organsation's culture and define a digital transformation roadmap and strategy.
Author mentioned (and inspirers):
- Daniel Bell (the post-industrial society)
- Joe Pine (Experience Economy
- The ClueTrain Manifesto
- Quinn and Cameron's Competing design framework
- Brian Solis
- Nichola Negroponte
We will look at how some of the world's most well known brands are transforming themselves in collaboration with Pivotal.
Speaker: Faiz Parkar, Director EMEA GTM, Pivotal
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
Digital Transformation Strategy & Framework | By ex-McKinseyAurelien Domont, MBA
Go to www.slidebooks.com to Download and Reuse Now a Digital Transformation Strategy & Framework in Powerpoint | Created By ex-McKinsey & Deloitte Strategy Consultants.
Digital Transformation - Beyond the Hype #DF13Capgemini
While there is increased recognition of digital’s role, the challenge remains for many to translate it into business value through innovation and competitive advantage. They are caught struggling for pace, and risk falling into the chasm between initiation and termination of transformation initiatives. Didier Bonnet's shares Capgemini Consulting's insight at Dreamforce '13 into the results of the landmark study with MIT on transformation trends, along with insight from an expert customer panel that will share experiences on how they address these challenges. This is the slide deck accompanying the session in San Francisco.
I delivered this guest lecture for the marketing team of Corteva Agriscience undergoing an executive program at ISB, Hyderabad. I have explained what is digital business model innovation, and how it could apply to agrobusinesses.
Profit and market value is migrating away from hardware, but few product companies are prepared and executing the required digital transformation. High tech companies need to invest in digital growth strategies, reinvigorate business models and create new revenue streams. Find out how to harness disruption to grow your business.
Our world’s digital landscape is evolving faster than ever before, the only constant is change and most enterprises are struggling to adapt. In this webinar, we deep dive into Digital Transformation – the business strategy that can unlock new, better and bigger growth opportunities for your company.
Digital Transformation - Rethink The Business in The Digital Age
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.
It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.
www.heruwijayanto.com
Thoughts on best practices to guide digital transformation. Covers 5 areas:- leadership, organisation and culture, the customer experience, the digital platform and execution.
My invited talk at Amadeus Labs, 6-Aug-2020. I have discussed the concept of digital business models, what are some of the frameworks to classify them, and how to bring about innovation in it.
What are the best digital transformation tools for your business?learntransformation0
These tools, whether they be cloud computing services, data analytics platforms, or collaboration tools, serve as the cornerstone upon which the basis of an organisation that has undergone a digital transformation is created.
Digital Transformation From Strategy To ImplementationScopernia
Creating a digital transformation strategy is one thing but how do you put the insights and plans into practice. This presentation deals with vision, strategy, roadmap, governance, leadership, channel hacking, start-up-thinking and many more issues.
Why, When and How Do I Start a Digital Transformation?Acquia
Presented at Acquia Engage APAC by Brittany Fox, Marketing Campaign Strategist, Deloitte.
Every organisation undergoing a marketing transformation has a starting point, with the difference only being the product of internal capability and maturity. At Deloitte, we take our clients from their starting point to being ready for whatever the next innovation is. This is the only real mechanism enterprises can implement for the future.
PSFK's Future of Retail 2020 Report - Summary PresentationPSFK
Researchers PSFK provides the most pioneering thought leadership when it comes to innovation in retail and along the customer experience journey. PSFK's Future of Retail 2020 report provides a strategic roadmap for brands and retailers to deliver hyper-personalized service that meets the unique needs of every shopper in a post-experiential era.
This deck provides an introduction to the themes in the report plus concepts for the future of customer experience.
Full report: http://www.psfk.com/reports
About PSFK: http://www.psfk.com/membership
Concepts: http://www.weareyourstudio.com
What is Digital transformation?
Far too often digital transformation is confused with Digitalization or with Digitization with a key focus on technologies or platform. But Digital transformation is not about technologies: it's about transforming the whole prganisation through a system thinking approach and it's about rethinking operational models, business models, processes, and policies, taking people, both employees and customers at the core of the process.
Because the goal of any digital transformation is to increase value creation for the business through digitally enhanced processes that increase internal efficiency and overall customer and employee satisfaction.
Digital transformation is en emergent need in today's post-industrial society: we moved fast from an industrial to a post-industrial era, however operational models and management practices haven't evolved fast enough.
For this reason, many organisations prefer to think of Digital transformation as the adoption of digital technologies on the top of mainly inefficient and obsolete operational models, rather than facing a true in depth transformation that begins with understanding the current culture, the customers, and the overall business.
These slides, were presented to students from IIM (india) at ESPC London on July 27th 2017 with the goal to provide tomorrow's digital leaders a broad vision of what is digital transformation by looking at what and the reasons why change is happening in the business world, define Digital transformation and its dimensions through the lenses of an Experience economy and a post-industrial era. The presentation also presents the Competing Value Framework as a key tool to start understanding organsation's culture and define a digital transformation roadmap and strategy.
Author mentioned (and inspirers):
- Daniel Bell (the post-industrial society)
- Joe Pine (Experience Economy
- The ClueTrain Manifesto
- Quinn and Cameron's Competing design framework
- Brian Solis
- Nichola Negroponte
We will look at how some of the world's most well known brands are transforming themselves in collaboration with Pivotal.
Speaker: Faiz Parkar, Director EMEA GTM, Pivotal
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
Digital Transformation Strategy & Framework | By ex-McKinseyAurelien Domont, MBA
Go to www.slidebooks.com to Download and Reuse Now a Digital Transformation Strategy & Framework in Powerpoint | Created By ex-McKinsey & Deloitte Strategy Consultants.
Digital Transformation - Beyond the Hype #DF13Capgemini
While there is increased recognition of digital’s role, the challenge remains for many to translate it into business value through innovation and competitive advantage. They are caught struggling for pace, and risk falling into the chasm between initiation and termination of transformation initiatives. Didier Bonnet's shares Capgemini Consulting's insight at Dreamforce '13 into the results of the landmark study with MIT on transformation trends, along with insight from an expert customer panel that will share experiences on how they address these challenges. This is the slide deck accompanying the session in San Francisco.
I delivered this guest lecture for the marketing team of Corteva Agriscience undergoing an executive program at ISB, Hyderabad. I have explained what is digital business model innovation, and how it could apply to agrobusinesses.
Profit and market value is migrating away from hardware, but few product companies are prepared and executing the required digital transformation. High tech companies need to invest in digital growth strategies, reinvigorate business models and create new revenue streams. Find out how to harness disruption to grow your business.
Our world’s digital landscape is evolving faster than ever before, the only constant is change and most enterprises are struggling to adapt. In this webinar, we deep dive into Digital Transformation – the business strategy that can unlock new, better and bigger growth opportunities for your company.
Digital Transformation - Rethink The Business in The Digital Age
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.
It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.
www.heruwijayanto.com
Thoughts on best practices to guide digital transformation. Covers 5 areas:- leadership, organisation and culture, the customer experience, the digital platform and execution.
My invited talk at Amadeus Labs, 6-Aug-2020. I have discussed the concept of digital business models, what are some of the frameworks to classify them, and how to bring about innovation in it.
What are the best digital transformation tools for your business?learntransformation0
These tools, whether they be cloud computing services, data analytics platforms, or collaboration tools, serve as the cornerstone upon which the basis of an organisation that has undergone a digital transformation is created.
Having experienced a time of change and upheaval like no other in recent times, the financial services industry is now in a period of strategic transformation, faced with a unique set of challenges and opportunities. Technology lies at the heart of this transformation, underpinning many of the opportunities that exist for financial services industries to stand apart from their competitors, forge more meaningful connections with customers and to get the most from the information and people in their organisations.
Big Digital Advisory Services are provided by Firestring, a Britehouse Digital Company. Our clients are focused on increasing market share, expanding territories and elevating brand position.
Big Digital customers improve their approaches to the design and management of customer experiences and relationships, building new product offerings delivered through increasingly agile and omni-channels models. The result is customer-centricity and business relevance.
Advice on how organisations can focus on the four digital transformation foundational pillars – People, Process, Platform and Performance – to drive change and instill digital into their organisation’s DNA.
Digital Transformation Services - MIT ID InnovationPankaj Deshpande
Digital Transformation Services increases the efficiency and profitability of your operations and the revenue you get from them.
For more details, visit : https://mitidinnovation.com/recreation/digital-transformation-services-and-solutions/
There is a pervasive need for business to modernize the customer experience, act faster, automate processes, mobilize operations and optimize a supply chain. Digital Business Platform is the answer to today’s rising customer expectations and rapid technology innovations
Deloitte Cloud Accelerators Salesforce Tour Melbourne Deloitte Australia
Digital disruption is the new norm
As people and things become more connected consumers are driving change across all aspects of business
Those who embrace this change and re-imagine their business around the customer will win the advantage
Deloitte transforms customer journeys better than anyone else, with accelerators to help businesses realise the benefits of cloud technologies faster
Cloud Accelerate
THINK IT, BUILD IT.
ThoughtWorks: Monetising Open Banking Thoughtworks
Open Banking is disrupting the future of financial services in Australia, and we believe that it will do much more than just enhance customer experience. It will pave the way for innovative, highly personalised products; new partnerships that generate mutual value; and new business lines that create additional revenue streams.
THE POWER OF DIGITAL TECHNOLOGIES AND POSITIVE TRANSFORMATION ON BUSINESSES.pdfPaul Mbua
The training focused on The Power of Digital Technologies and the positive transformation they can have on their businesses.
Objectives Included:
•Clear Understanding of digital transformation
• Assessing your level of digital transformation
• Things to Consider in your digital transformation journey
• Digital transformation framework and strategy
• Effective use of tools and their Application
Building Next-Gen Enterprise Using Digital TransformationNIIT Technologies
This paper encapsulates the importance of Digital Strategy in building a brand and providing the fuel to fire growth in enterprise businesses. Gone are the days when online channels were used as mere travel booking tools. As we move into an era of the hyper connected world, businesses can no longer see technology in isolation. High expectations of ‘digitally aware’ travelers and the large amount of information available pose a unique challenge. Enterprises need to analyze if they have really been able to derive maximum potential from this digital surge, and turn it into a competitive advantage in their favor.
In recent years, Capital market players have had to adapt to changing macroeconomics, challenging growth environment and increasing regulatory burden. The advances of digital technology have presented threat as well opportunities for traditional players. This article presents high level analysis of various business models and explores potential instances of a truly digital operating model.
The Digital Enterprise: CIO perspectivesMWD Advisors
In February 2014 MWD Advisors carried out an online survey with a group of 41 CIOs and other IT leaders. Only genuine IT leaders’ responses were counted.
We asked this group questions about their current maturity in different Digital Enterprise enabler/ingredient areas, and their investment priorities among those same areas. We also asked them to tell us where they thought the value from each area would come from.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
2. PURPOSE OF THIS DOCUMENT
Logical Heuristics seeks consensus and understanding from Morae Global
on Digital Business – its definition, values, tenets and principles.
It is our goal that with this document, Morae Global would have all the
information it needs to make an informed decision to pursue its Digital
Transformation Journey.
BACKGROUND
This document was developed based on discussions with Morae Global and
the need to understand the impact of Digital Strategy on the firm and its
three service lines, in light of Logical Heuristics’ value add and expertise in
strategy design and delivery.
ASSUMPTIONS
This document is the first step for Morae Global in exploring the value of
becoming a digital business with the goal of re-engaging it’s clients.
CONFIDENTIAL | All Rights Reserved 2018 | L O G I C A L H E U R I S T I C S
ABOUT THIS DOCUMENT
4. OUR RESPONSE TO THE NEW NORMAL
Digital Business is the New Normal. And it’s either a threat or
an opportunity.
5. DIGITAL BUSINESS DEFINITION
Digital business is a constantly evolving future state,
transforming organizations into agile and connected
enterprises, characterized by the optimal alignment of
technology, platform business models while creating new
value chains by engaging digital customers throughout their
journey experience.
@kenpolotan, Logical Heuristics
”
7. 4 TRAITS OF A DIGITAL BUSINESS
01
CULTURE AS STRATEGIC
ADVANTAGE
Open, transparent and trusted.
Highly collaborative.
OPERATIONAL
EXCELLENCE
Streamlined processes. Agile
infrastructure. Analytics-driven.
STAKEHOLDER
EXPERIENCE DESIGN
Customer-centricity. Persona
identification (all actors in entire
ecosystem). Customer journeys.
02
03 04
INNOVATION
Built-in innovation and growth
engine.
8. Emphasis
Disruptions
Technologies
Means
Outcomes
◎ Run the Business
◎ Lower Costs
◎ Establish Relationships
Communications
◎ Available , Affordable and
Feasible Technologies
available in the Market
◎ Data Management
Systems Customizable
for running the business –
e.g. CRM
◎ People
◎ Grow the Business
◎ New Markets
◎ New Geographies
Commercialization
◎ Internet
◎ Digital Technologies
◎ Customer Expectations
◎ Common of the Shelf
software – CRM, HRM,
AM.,
◎ People and
Technologies
◎ Efficiency improvements
across Enterprise
Cost Reduction
◎ Automation
◎ Mobile
◎ EDI
◎ High performance
Hardware
◎ People, Process and
Technologies
◎ Transformational shift to
achieve Agility and
Speed in Delivery
◎ Customer Centricity
Collaboration
◎ Customer Relationships
◎ Business Intelligence with
Data and Analytics
◎ Internet of Things
◎ Cloud
◎ Big Data
◎ People, Process, Big
Data Analytics and
Technologies
◎ Collaboration with
Autonomous Systems as
Customers
Cognition
◎ New Value Creation
Opportunities
◎ Non-Human Touch Points
◎ Social Collaboration
Tools
◎ Smart Systems with
Machine Learning
Capabilities
◎ People, Process, Big
Data, Analytics,
Technologies and
Ecosystems
◎ Improve Customer
Relationships
◎ Increase Existing
Customer Base
◎ Improve process
efficiencies and reduce
costs.
◎ Delivery Optimization
◎ Customer Experience
◎ Proactive Support
◎ New Business Models
◎ Predictive Customer
Engagement
◎ Digital Platforms
AutonomousDigitilizationDigitizationWebManual
Degree of Change
Transformational Shift
DIGITAL TRANSFORMATION JOURNEY
FROM LEGACY BUSINESS TO DIGITAL BUSINESS
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DIGITAL BUSINESS
9. Digital Mindset
Focuses on customer experience through solutions and service lines integration.
For example, start with any solution offering and complete the delivery through any
other offering.
Digital Business has the speed and agility to create new business offerings that blur the service lines, people, tools, technologies,
partners, vendors and other ecosystem implications to provide optimum value realization to its diverse and digital customers.
Legacy Thinking
Offerings are at the center of interactions – be the customers or
subject matter experts within the service lines
CUSTOMER AND SERVICE LINE INTEGRATION
A DIGITAL MINDSET IN BUSINESS INNOVATION
10. THE CUSTOMER ENGAGES ONE BRAND
FROM THE CUSTOMER POV, MORAE GLOBAL IS THE TRUSTED BRAND
LEGAL AND
COMPLIANCE
CONSULTING
SOLUTIIONS
CLUTCH
Information
Management &
Discovery
ALTERNATIVE
LEGAL
SERVICES LEGAL AND
COMPLIANCE
CONSULTING
SOLUTIIONS
CLUTCH
Information
Management &
Discovery
ALTERNATIVE
LEGAL
SERVICES
11. LEGACY BUSINESS vs. DIGITAL BUSINESS
vs
PROCESS-CENTRIC CUSTOMER-CENTRIC
HIGH LATENCY LOW LATENCY TO REAL-TIME
COST FOCUSED CUSTOMER INNOVATION FOCUSED
COMPANY CONTROLLED CUSTOMER CONTROLLED
MULTI-CHANNEL OMNI-CHANNEL
HARD AND SLOW TO SCALE EASY AND QUICK TO SCALE
OPAQUE AND HIERCHICAL CULTURE TRANSFORMATIVE AND COLLABORATIVE CULTURE
RIGID POLICIES BASED ON DISTRUST OPEN, COMPASSIONATE POLICIES BASED ON TRUST
SINGLE FUNCTION, SILOED METRICS INTEGRATED FUNCTIONS AND KPIs
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12. MORAE GLOBAL MUST ACQUIRE SPEED AND AGILITY TO DRIVE HIGH PERFORMANCE
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DATA ANALYTICS Siloed; historical and reporting; internal focused
Business-user empowered; enterprise-wide; real-time and prescriptive;
customer empowered
CHANNEL
STRATEGY
Independent service line and channelized offerings,
inside-out development
Multichannel integration; customer-aligned; channel agnostic platforms;
social enabled; built for continuous interactions, outside-in development
BUSINESS
ARCHITECTURE
Internally (or system) designed; inflexible; automated through
business rules; manual with human subjectivity and vendor
partnerships
Agile; standardized; customer-defined; automated and smart systems
leveraging machine learning enhancing operational efficiency and
reducing costs
SERVICE
STRATEGY
Limited Service innovation; traditional approaches and methodologies
taking longer time to deliver (non-agile)
Reduced speed to delivery; enterprise support with no siloes of support;
service innovation using IoT, cloud, big data and partnerships bundled
or created as per client needs;customer journey maps, customer
events.
REVENUE
MODEL
Serial engagements. “One off” transactions. Traditional. Subscription with leveraged digitized products/services.
CULTURE
More than one organizational culture exists impacting the company’s
overall ability to execute and it has not kept pace with the
organizational changes and technology disruptions
Enterprise capabilities are enriched by culture that enables faster
decisions based on ecological rationality and is adaptable to meet
future Innovation needs. Transformative, innovative, high performance.
STRATEGY Hard lines around services lines offered, redundant and complex
Services with a strong integration capability tailored for client; agile and
efficient, culture-led transformation.
13. ORGANIZATION SHIFT TOWARDS CUSTOMER EXPERIENCE
CONSULTING
Integrated view of the customer with deep knowledge of the
customer’s needs, expectations, and preferences managed by
a customer analytic record
Fragmented data and reporting limiting the
understanding of the customer to organization
Reactive and proactive tailored interactions with the
organization “speaking as one unified brand”
Individual offerings / service line mandate
expectations limit customer experience
Cross-channel and service lines coordination for internal collaboration
and external customer engagement for efficiency gains
Organization and service line silos inhibit
omni-channel coordination and integration
Co-creation principle. Next best actions are proposed to the
customers, with innovation and continuous improvement
initiatives to enhance customer experience
Lack of governance around audience control
and customer strategy result in over-reached
and under-served customers
Culture as a competitive advantage. Adaptable and flexible
throughout the organization with a guiding corporate vision and
strategy
Service Lines have differing strategic
objectives driving inefficiencies
14. Ecosystem Integration Internet of Things
Dynamic Pacing
API Economy
A flexible platform will be
explored as a service-oriented
architectural pattern that
enables the rapid and scalable
development and delivery of
consulting services leveraging
agile, lean and continuous
principles.
Flexible Platfrom
A network of dedicated physical objects
(things) that contain embedded
technology to sense or interact with their
internal state or external environment.
The IoT includes things that enable
efficiency gains through
communications and collaboration
API’s will form the
basis of multi-channel
integration as part of
digital business
strategy
core
Standardized
Custom /
Differentiating
Innovative
risk
IT enables business to adopt
variable pace to increase
delivery velocity, increase
quality, reduce cost to
change and promote shared
accountability. This would
apply across Standardized,
Custom and innovative
service offerings.
Any Service
Any Device
Any Data
Big Data Analytics
Driven by large and varied data, big
data analytics can point the way to
various business benefits, including
growth opportunities, effective
marketing, better customer service,
improved operational efficiency and
competitive advantages. Can leverage
Machine Learning and Deep learning
to optimize delivery further for a digital
enterprise.
Cloud
Cloud is the foundational driver in
digital transformation journey. it
offers the scale and speed that is
needed for businesses to focus on
transformation with a clear impact on
the role of the IT in facilitating rapid
change to meet customer
expectations.
NEED TO LEVERAGE DISRUPTIVE TECHNOLOGIES
THE 6 NEXT GENERATION AGILE ARCHITECTURE
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15. AN HONEST AND
OBJECTIVE LOOK
WHERE IS MORAE GLOBAL ON THE
DIGITAL BUSINESS
TRANSFORMATION CURVE?
How digital innovation transforms industries
The position of an industry on this curve depends on the
degree to which companies and customers within it have
embraced digital transformation. While conceptual, the
curve shows how laggard incumbents have already
disappeared from industries in which digital disruption
began early, such as traditional media. In industries where
digital transformation is less pervasive but more of a
gathering force, there is still time for incumbents to adapt
and survive.
16. KEY CONCEPTS OF DIGITAL BUSINESS
TRANSFORMATION
Presented by Logical Heuristics
17. FIRST STEP: A MINDSET CHANGE
IT ACQUIRES A PIVOTAL ROLE IN BUSINESS
TRANSFORMATION
BUSINESS
NEXUS
IT
INFORMATION
CORE SERVICES CORE SYSTEMS
TRADITIONAL IT AND BUSINESS ORGANIZATION
(PRE-DIGITAL TRANSFORMATION)
INFORMATION
SYSTEMS
ECOSYSTEMS
INTERNET
OF THINGS (IoT)
IT
API’s
BUSINESS
NEXUS IT
ECOSYSTEMS WILL PLAY A
KEY ROLE IN THE
OPERATING MODEL
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BUSINESS FOCUSES ON
SERVICE INNOVATION
TOWARDS VALUE
CREATION, THUS
GENERATING GROWTH
OPPORTUNITIES
IT IS THE CORE DIGITAL
BUSINESS ENABLER
IT IS MORE THAN
INFORMATION SYSTEMS; IT
LEVERAGES DATA AND
ANALYTICS TO SUPPORT
BUSINESS GROWTH
(CUSTOMER ACQUISITION
AND RETENTION)
DIGITAL BUSINESS
INCLUDES CONNECTING TO
THE INTERNET OF THINGS
FROM THE PHYSICAL
WORLD
18. Simple Operating Model
Service Provider operating model had multiple service lines
to fulfill a customer solution
Customer Is In Charge and Defines Brand Engagement
Customers, and not service providers, control the end-to-end
implementation of solutions
Service Systems
Service organizations owned and controlled the offerings and
therefore the resulting service systems were streamlined and
sequential.
Customers Don’t Think Along Service Lines
Customers want one view of the service provider, irrespective of
the service lines
Customer Had Limited Choices
Customers were not informed on competing differentiators,
services or efficiency gains in near real time.
Digital Platform Is the Service Hub
A Digital Business Platform that is a interrelated system of all
service lines and built with service dominant logic will become the
hub through which consulting services will be created, tailored and
will become the source of the largest proportion of revenue
Marketing: A One Way Conversation
Conventional marketing channels had no way for attribution,
feedback loop or social network effect. They are disparate
among different business lines and there offerings.
Digital Platform Is the Service Hub
Customers are not loyal to consulting service providers; they will
continue to be loyal to the basics when it comes to meeting their
needs with agility and to satisfaction.
DESIGNING THE DIGITAL FUTURE FOR SERVICE ORGANIZATIONS
ARTICULATE NOT JUST EXPECTATIONS, BUT ASPIRATIONS OF CLIENTS BASED ON MARKET
TRENDS/INSIGHT IN ORDER TO CONTINUE TO BE RELEVANT
LEGACY BUSINESS DIGITAL BUSINESS
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19. Operational Excellence
Value Creation
Bottom Line Impact
Cost reduction and
optimization
Experience Design
Value Capture
Topline Impact
Increased revenues due to
customer retention and
acquisition
Innovation
Value Proposition
Bottom and Topline Impact
Digital platform creates exponential
growth
Time
Value/Growth
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UNDERSTANDING OUR BUSINESS VALUE WAVE
THE BUSINESS VALUE WAVE ENABLES FOCUS ON HIGH IMPACT, HIGH VALUE
INNOVATION DURING TRANSFORMATION JOURNEY
Speed and Agility
Business and IT focus on enhancing
operational efficiencies and reducing costs.
Experience As Competitive Advantage
The focus here are all the actors in the
ecosystem: employees, customers, partners,
vendors, agencies, etc. Customer engagement,
customer value, customer demand and customer
satisfaction are prime opportunities for designing
and delivering personalized experiences.
Business Future Proofing
This is where the magic happens. We start
ideating on service and product innovation.
Digital business platforms can spark service
transformation. This is also where business
model innovation happens in terms of creating
new service offerings tailored for customers
(e.g. end to end offering integrating 3 service
lines). By leveraging platform business, both
value and growth scale exponentially.
20. Operational Excellence
Value Creation
Experience Design
Value Capture
Innovation
Value Proposition
Time
Value/Growth
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EXPLORING
INNOVATION
OPPORTUNITIES IN
THE VALUE WAVES
POSITION TO EXPLOIT
STRATEGIC OPPORTUNITIES
AND MAKE A BUSINESS IMPACT
TRANSFORMATION INITIATIVES
Establish digital organization models,
processes and workflows
Establish organization development
roadmap to ensure digital capabilities are
improved across people
Enhance portfolio management: balance
operations with innovation & digital with
legacy improvement initiatives
Establish new and increased demand
sensing and fulfillment in real-time
Create a real-time forecasting capability
for demand
Leverage operational data for better
predictability to eliminate delivery risks and
challenges
Explore process automation opportunities
to improve agility in delivery
Develop digital forensics and identity
management for security and risk
management
TRANSFORMATION INITIATIVES
Enable APIs to explore ecosystems
integration
Manage volume, velocity, value, veracity
and variety of data across service lines to
support sales, marketing, ,customization to
offerings, quality assurance, customer
relationships, performance management,
agile delivery.
Assess current core platform for increased
efficiencies. A federated digital business
platform, business units alignment, cloud
enablement, mobile, and big data analytics.
Journey mapping of all customer in the
ecosystem for better digital engagement.
Identification of all personas in the
ecosystem
Organizational re-alignment, re-training, re-
scheduling, etc.
TRANSFORMATION INITIATIVES
Articulate strategic direction & operating model or business
model impact
Develop new governance and digital strategy roles (e.g. CDO,
CGO)
Establish agile strategic investment planning (e.g., proof-of
concept)
Build an digital transformation opportunity assessment and
execution capability (e.g., MVPs, MCP, and rapid prototyping)
Enable IT and Business convergence to support new digital
business models
Establish diverse partnerships, vendor and supplier
performance management
Create new and agile financial models, moving away from
annual planning cycles
Develop new and clear chargeback or show back for accurate
financial measurement and performance
Evolve contract terms and conditions with new vendor and
supplier models by leveraging the digital capabilities provider
landscape
21. CONFIDENTIAL | All Rights Reserved 2018 | L O G I C A L H E U R I S T I C S
DESIGNING A DIGITAL READINESS EVOLUTION ROADMAP
IDENTIFY KEY INPUT, PROCESESS AND OUTPUTS FOR DIGITAL BUSINESS
STRATEGY DESIGN AND DEVELOPMENT
DELIBERATION
Goals and Objectives
Choices
o Business Architecture
o Ecosystems
o Organization and
Culture
o IT
o Market Enablers and
Influencers – IoT ,
Cloud, Security
o Customer Engagement
Principles and Outcomes
Hypothesize
Target State
Transition Components
o Service Management
o Operations Management
o Culture
o Integration Technology
o Architecture
o Business Value Realization
o Governance
o Skills and Competencies
Gap Analysis & Guiding
Principles
Prioritized Initiatives
and Investment
Identify Choice
Vision / Mission
Roadmap (Short and Long Term)
Critical Success Factors (CSFs)
Benefits and Desired Outcomes
PURPOSEFUL STRATEGY DEVELOPMENT
22. BUILD
• Digital Business Platform
• Change Management
DEPLOY
• Ecosystem development
• Governance
OPTIMIZE
• Performance
• Customer Retention nad
Growth
INNOVATE
• New Market Creation
• New Value propositions
DIGITAL BUSINESS PLATFORM
NEW PLATFORM BUSINESS
A FULL PLEDGED DIGITAL BUSINESS POSITIONED FOR EXPONENTIAL GROWTH
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23. WE THRIVE IN CO-CREATION AND
PARTNERSHIP
Presented by Logical Heuristics
24. All transformation initiatives are change events.
In your digital innovation journey, the following building blocks need to be considered for
potential innovation opportunities: technology, process and data. Yet the most impact
and radical change will manifest itself in the organizational space. We believe that
successful transformation is driven by culture and leadership. The human factor, the
employees and leadership, will have to undergo their own transformation. This is the
only way to design and sustain a corporate innovation engine.
We call this “culture-led” transformation.
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25. WHAT MAKES US DIFFERENT?
OUR CORE VALUES AND BELIEFS IN ACTION
Strategy Is Job #1
We believe that a compelling and socialized
strategy precedes everything in regard to
business transformation. Strategy must design a
target state that articulates specific business
goals and objectives.
Technology Is A Business Enabler
Technology is a means to an end. And that end is
the Future State - an ideal outcome where
business value is realized and delivered.
Pioneering IP
We have developed a patented leading practice
framework and methodologies based on
formalized and structured heuristic models.
LHBalance™ enables us to view your company
as a holistic business ecosystem.
Value Realization
As your trusted advisor, we are passionate and
have a strong commitment to value creation. This
is why we consistently articulate and deliver value
at pivotal milestones during engagements.
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26. WHAT MAKES US DIFFERENT? (cont’d)
OUR CORE VALUES AND BELIEFS IN ACTION
People Centric Transformation
The H Factor. We believe that people are the
critical success factors when it comes to driving a
sustained digital transformation initiative. Culture
and leadership do matter.
Co-Creation
Let’s start with this: you are the expert in your own
business. We present ourselves as humble
servants. Our approach is to generate meaningful
conversations. We use facilitation so we can
mutually generate actionable insights.
Hybrid Digital Leadership
Business transformation is highly nuanced.
Change events are complex. Our Digital
Practitioners possess multi-disciplinary
capabilities in business, technology and design.
Deep Domain Expertise
As seasoned advisors and consultants, our Digital
Practitioners have acquired expertise in strategy
and innovation, vertical/industry and technology
products and services.
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27. GETTING UNKNOWNS TO KNOWNS
YOU CANNOT RESOLVE WHAT YOU CANNOT SEE
LOGICAL
PROCESS
TECHNOLOGY
DATA
HEURISTICS
BELIEFS
MOTIVATIONS
ASPIRATIONS
VALUES
BEHAVIOR
LEADERSHIP
CULTURE
PEOPLE
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28. Maturity Assessments
The goal is to demonstrate to the business leadership the degree and
maturity of their organization’s implementation processes.
Change Readiness
Managing change is one of the key drivers of team and organizational
transformation success. The goal is to determine the level of
preparedness of the conditions, attitudes and resources, at all levels in
a client’s business ecosystem.
THE DIGITAL BUSINESS ECOSYSTEM
OUR BALANCED PERSPECTIVE LOOKS AT BOTH LOGICAL AND HEURISTIC MODELS
Our Secret Sauce
At Logical Heuristics, we look at your business ecosystem with a
balanced and holistic (LHBalance™) perspective. We see people as the
core and critical success factor in digital innovation. We call this “culture-
led” transformation.
PEOPLE
PROCESS
TECHNOLOGY
DATA
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29. OUR ENGAGEMENT METHODOLOGY
DIGITAL STRATEGY DESIGN AND DELIVERY
InnovationExperience
Design
Operational
Excellence
0. Project Initiation 1. Envision Opportunities / Target State Design
2. Establish Baseline / Current State
Analysis
3. Design and Develop Strategy Deliver Benefit and Value Realization
STRATEGY DESIGN STRATEGY DELIVERY
☞ Set the foundation for a successful
engagement that is delivered on
time, within budget and meets the
anticipated objectives
Outputs/
Outcomes
☞ Industry Visions ☞ Personas / Customer Journeys
☞ Digital Commerce Vision ☞ Minimum Viable Product(s) or MVP
☞ Business Capability Model
☞ Ecosystems – Partnership and
Sourcing Model
☞ Innovation Opportunities ☞ Future Delivery and Org Model
☞ Success Criteria & Metrics
☞ Technology Principles
☞ Gap Assessment
☞ Current State Baseline
☞ Recommendations
Innovation Initiatives and Strategy
☞ Roadmapping
☞ High-Level Prioritized Initiatives
☞ Prioritised Business Model / Capabilities Proposition
☞ Technical Reference Architecture
☞ Target Delivery Model
Transformation Roadmap
☞ Roadmap Executive Presentation
☞ Case for Change
☞ Risks and Mitigation Plans
� Identify stakeholders to form
understanding of the Digital
Strategy objectives, business
drivers and requirements
� Design and socialize data
collection, storage and analysis
processes and procedures
� Agree on status reporting
cycles, audience and templates.
� Set up Governance,
Stakeholder mapping and
Project Team
� Socialize Trends
� Define Business Vision
� Define Principles
� Identify Opportunities
� Define Success Criteria
� Define Metrics
� Define Strawman Digital
Strategy
� Define Future
Capabilities –B2B /
B2C
� Identify Personas
� Describe Customer
Journeys
� Model Future
Ecosystem
� Define Organization
Model
� Define Delivery
Success Criteria
� Define IoT
Opportunities
� Develop Conceptual
Technical Architecture
� Establish Current State Maturity
Baseline
� Fit Gap Analysis between current
and future state for Customer
Experience Design, Operational
Excellence and Innovation
� Consolidate improvements into a set of
common initiatives
� Prioritization of Initiatives
� Formalization of Strategy with High level
� Reference Architectures
� B2B/B2C Use Case references
� Business Model / Capability
propositions
� Process, People, Tools and
Technology change
management / transition
delivery models
� Develop Transformation Roadmap
Design and Implementation
� Requirements Confirmation
� Market Scan
� Sourcing Strategy Confirmation
� RFP Development
� Competencies and Skills
� Security and Risk Management
� Organizational Change
Management
� Benefits Realization
� Vendor Management
� Program Oversight / IRV
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31. OUR ENGAGEMENT ROADMAP
FULL INNOVATION LIFECYCLE: FROM STRATEGY DESIGN TO DELIVERY
Digital Value Summit (DVS)
Part presentation, part workshop, this session is aimed at the client
Executive Leadership. Goal is to understand Digital Strategy, it’s
impact and value add to the business. Duration: 2-3 days (est.)
Digital Strategy and Transformation
This is our core service offering. Activities include Current
State Assessment, Future State Design, Gap Analysis and
Roadmapping. Duration: 10-12 weeks (est.) Strategy Execution (PPM/QA)
During implementation, we can provide advisory services
via Program/Project Management and Quality Assurance
(PPM/QA). This is to ensure that Future State business
value is realized with goals and objectives met. Duration:
Variable.
Independent Review and Validation (IRV)
This is a periodic advisory service offering. Our team will
conduct project review, monitoring, feedback and
recommendation at regular intervals for the whole
implementation stage. Duration: Variable.
Fractional CDO
We will provide a Chief Digital Officer (CDO) to jump start your
digital innovation journey. Excellent option for clients when building
Digital or Innovation Hub within the company. Duration: Variable.
Legend:
Strategy Design
Strategy Delivery
Digital Business Agile
Enterprise and High
Performance Culture
Innovation
Engine
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32. WE ARE ONE TEAM
THE ENGAGEMENT LEADERSHIP TEAM
Madhu Gaganam
madhukar.gaganam@logicalheuristics.com
Chief Digital Strategist
Digital Strategy and Transformation
Global Delivery and Execution
Industry 4.0/Smart Manufacturing
Vihar Rai
vihar.rai@logicalheuristics.com
COO
Product Development
Cyber Security
Identity Management
Ken Polotan
ken.polotan@logicalheuristics.com
CEO
Engagement Management
Revenue and Growth
Strategy and Innovation
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