Quality Assurance

1. International Standard
Organization
Prepared by:
Rohit Kamboj
Assistant Professor

2. What is ISO:
ISO is a name used for the International Organization for
Standardization ISO .
It is derived from the GREEK Word ‘’isos” that means
“equal”.
ISO is the World’s largest developer of standards.
It was formed in 1947 in Geneva Switzerland.
It is a federation of national standard bodies of 143 countries.

3. ISO 9000
 Define, as establish and maintain an effective
quality assurance system for manufacturing and
service industries.
Series of standards, developed and published by
the International Organization for Standardization
(ISO)

4. ISO 9000 series
 ISO 9000: Explains fundamental quality concepts and
provides guidelines for the selection and application of each
standard.
 ISO 9001: Model for quality assurance in design,
development, production, installation and servicing.
 ISO 9002: Model for quality assurance in the production and
installation of manufacturing systems.
 ISO 9003: Quality assurance in final inspection and testing.
 ISO 9004: Guidelines for the applications of standards in
quality management and quality systems.

5. OBJECTIVES:
To Facilitate International Trade Of Goods and
Services
To obtain competitiveness by obtaining required
quality in a cost effective way.
Promoting a Total Quality Control System (TQC)
Provide confidence to costumers

6. Benefits of ISO 9000
Increases marketability
Reduced operational expenses
Better management control
Increased customer satisfaction
Improved internal communication
Reduction of product-liability risks.
Improved health, safety and reduction of waste

7. Limitation of the ISO 9000
1. Cost
2. ISO Certification Process
3. Employee Buy-in
4. Competitive Disadvantage

8. ISO 9000 series Quality
Management Principles
 It based on seven quality management principles
 QMP 1 – Customer focus
 QMP 2 – Leadership
 QMP 3 – Engagement of people
 QMP 4 – Process approach
 QMP 5 – Improvement
 QMP 6 – Evidence-based decision
making
 QMP 7 – Relationship management

9.  Principle 1 – Customer focus
 Principle 2 – Leadership
Leaders establish Unity of purpose and direction of the
organization. They should create and maintain the internal
environment better.
Organizations depend on Their Customers and therefore should
understand current and future customer needs, should meet
customer requirements and strive to exceed customer expectations

10.  Principle 3 – Engagement of people
People at all levels are the essence of an organization and their
full involvement enables their abilities to be used for the
organization's benefit.
 Principle 4 – Process approach
A desired result is achieved more efficiently when activities and
related resources are managed as a process.
 Principle 5 – Improvement
Improvement of the organization's overall performance should
be a permanent objective of the organization

11.  Principle 6 – Evidence-based decision making
Effective decisions are based on the analysis of data and
information.
 Principle 7 – Relationship management
An organization and its external providers (suppliers,
contractors, service providers) are interdependent and a
mutually beneficial relationship enhances the ability of both
to create value.

12. Steps in ISO 9000 Registration Process

13. ISO 14000
 Environmental management
 Help organizations to work within healthy
environment
 Help to meet the challenge of climate change
 Develop 570 international standards
 An integral part of EMAS

14. Standards under ISO 14000 series
 ISO 14001-Set criteria for EMS
 ISO 14010-Standards about auditing
 ISO 14020-Standards about environmental
labeling
 ISO 14030- Standards on environmental
performance evaluation
 ISO 14040 - Standards on environmental
life cycle assessment

15. Difference between ISO 9000 and 14000
ISO 9000 is an international standard for the
development of quality management systems
that any organization can adopt.
ISO 14000 is an international standard for
environmental management systems that any
organization can also adopt potentially

16. Advantages
 Creates a more efficient, effective operation
 Increases customer satisfaction and
retention
 Reduces audits
 Enhances marketing
 Improves employee motivation, awareness,
and morale.
 Promotes international trade
 Increases profit
 Reduces waste and increases productivity

17.  Common tool for standardization
 Enablesto meet the requirements of an
internationally uniform quality system.
 Motivates the employees and develops
pride in them for achieving excellence.